I work in retail and was calling about one of the customers I helped TODAY who is handicapped, I helped him grocery shop and we called this number at 4:20pm and gave them the information about where he needed to be picked up and the lady said the driver would be here shortly, she was also rude and just cut me off mid sentence while I was explaining to her about the side of the store we would be waiting at, so we waited outside the doors for the UCarts driver to come pick him up, 40 minutes went by and I called again the lady answered the phone and told me some other people was getting picked up first since they "called in" first. Another 30 mins goes by and guess who finally showed up? The freaking UCart driver shows up with NO ONE on the bus! So tell me where the other passengers went that he so called had to pick up???? This guy gets out of the drivers seat slowly walks around to the other side of the vehicle and opens the door for the wheelchair to get in properly, then slowly walks back to his side of the vehicle and does something then comes back around and lets the thing down to get the handicapped guy inside the vehicle at this point a hour had passed by and it started to rain, I don't think that man should have had to pay this guy to drive him back home considering the wait time it takes to get from Jefferson Ave to Jefferson Ave Yeah makes no sense right?? If I wasn't on the clock I probably would have cussed this young man out he didn't even care that we waited on him for a hour for him just to show up with no explanation of why he took so fucking long! My customer had cold groceries that he barley had enough money to cover for and waiting a hour for someone to come get him just made all his dinner plans ruined and also his food and milk! He called the service at 9am to tell them he needed to be picked up at 11am they didn't even get him till 2:10pm and we was done grocery shopping/checking out at 4:15 then had to wait till almost 5:25 for someone to come get him, while we were waiting we seen 3 other ucart vans drive by and none of them stopped to come get him, one even entered the parking lot of the store we was waiting at but was driving the opposite way! My customer has health problems and has to have medication he took his medication before 11am and had to take it again at 6pm so I hope he got home in time to take it on time! I don't see how he kept his cool with the driver being that ridiculous!! SMH I would never recommend this service to anyone go put your money towards something useful like the friendly taxi services Cookeville has and don't waste your time with this so called public transportation service. I wouldn't even rate them at this point but I have no choice but to rate them the lowest you can go! Have a nice day I hope this opens peoples eyes! Some workers actually care about their customers but it seems like y'all don't! And by the way this is also the same address that pops up for Ucarts public transformation their number is 931-372-8000 read more

I give them NEGATIVE 100000000000 stars. Greyhound is absolute garbage. I'm typically one to let things go, brush it off, and really consider what I say before I make a comment I'll regret later. I have heard nothing but amazing things about greyhound from people I know, and my boyfriend and I were planning a trip to Colorado. Well, we didn't want to drive because his car wouldn't like that trip one bit so we thought what the heck? Let's take the greyhound bus. I ordered the tickets online for about 2 weeks out and then something came up and we realized we were not going to be able to make it out there. So I called Greyhound telling them I needed my $372 I spent in tickets back. They told me no can do. What do you mean you can't refund me my money when I can't make the trip? They told me I didn't purchase the refundable tickets so they couldn't help me. Hold the frick up....NO WHERE and I mean no where on their website, not even in the terms of agreement do they mention ANYTHING about non-refundable tickets. I went back and looked and even had our roommate who does really well at catching things like that go through and read them. He couldn't find a single thing on there either. So, I'm going back and forth with these people, because that's almost $400 y'all. That's A LOT of money. I told them to transfer me to corporate like FIVE times and they kept sending me back to the same dude. Claiming he handled all customer complaints. Screw my complaint, I asked for corporate. They REFUSED to transfer me. So I'm PISSED at this point and finally I'm like WHATEVER just change my tickets to a different date I'm beyond done with y'all. "Okay ma'am, that'll be $120 extra dollars" the second she told me that, God please forgive me, I LOST MY EFFING COOL. I said some words that I definitely shouldn't have but it is complete and UTTER bull crap. I never calmed down but I regained myself enough to I ask them what they were going to do with my seats, and they said they were going to resell them. I told them no, give them to someone who needs them. They told me they wouldn't do that, that they had to change the seat names to match someone's ID therefore someone else had to pay. At this point I'm beyond IRATE. So I ask them where the eff my money was going if they were refusing me a refund, and refusing to give my seats to someone who needed them. They had the nerve to tell me that it goes to Greyhound. No CRAP. Give me a more detailed answer. Turns out guys, they won't refund you because they literally just pocket your money. I am BEGGING you guys to not give your hard earned money to this company. What they're doing is theft in my opinion and if I had the money or time and knew the right people I'd sue them for everything they have. Because after I shared my experience I found A LOT of people who they did the EXACT same thing to. If everyone stops using them, they won't be able to stay open. And whoever is in charge doesn't need to be running a business anyways. I'm a nice person. It's VERY hard to piss me off. I've had hot coffee and food thrown at me when I worked in fast food and it barely phased me, but THIS had me fuming and it honestly still does. Don't waste your time. Karma will get them. read more

I needed to ship 5 boxes of antiques from Cookeville, TN to my home in California. I prepaid for my shipping through Busfreighter.com and just needed to drop them off at the bus station. When I got there, I explained what I was there for and the extremely rude man at the window, Brian Baker, said he didn't know how to do it and would call his manager and I would have to wait. He repeatedly said he wasn't Greyhound although there is a Greyhound sign out front. I called Greyhound myself after waiting 10 minutes and they wanted to explain to him what he needed to do and he refused to talk to them. Greyhound then called the manager and still, he refused to help me until he talked to his manager. He was extremely rude and I was nothing but nice to him. Once my husband finally walked in, he attempted to help me by making a phone call and asking how to process my cargo which he should have done in the first place. We were there for a total of more than 2 hours and it shouldn't have taken more than 10 minutes. That was my family's last day of vacation and we had plans for those 2 hours. The horrible customer service and severe rudeness of Brian Baker at the bus station was the worst part of our great Tennessee vacation. Brian Baker has no business dealing with the public at all. He is miserable and hates his job. This was not a Greyhound bus complaint but a complaint about this contracted local hub for Greyhound. read more