If I could give less than 1 star I would. This place got EVERYTHING wrong. My brother passed away on June 13, 2025. This funeral home was selected by his adult son. I do not know the details of the contract between them. My understanding was that my brother was to be cremated and there would be a procession driving from the funeral home to the cemetery where a U.S. Marine Corps Honor Guard was to be there to honor his remains, provide a 21 gun salute and Taps. The person driving the hearse with my brother exited the highway procession because he RAN OUT OF GAS!!!???? Half the people in the procession followed the hearse and the rest continued to the cemetery. RAN OUT OF GAS??? Really??? So, when we get to the cemetery, the administrator for the cemetery tells us the Marines are not there for the Honor Guard. WTF??? My brother retired from the Marines and requested a USMC funeral and deserved to have one. Come to find out, AE Grier never contacted the Marines to be present. The cemetery administrator there asked if I would accept an ARMY honor guard because they happened to be there for another funeral. I declined as ANY MARINE would. I too am a Marine Corps Veteran, and so is my other brother who was at the funeral. ANY Marine would have refused an ARMY send off. After we left the cemetery, we went back to the funeral home. I was very upset because like many other people at the cemetery, I was expecting my brother to have his USMC funeral because he EARNED that after 23 years in the Marines. A lot of us came from not just out of town, but from out of state for this. I CAN NEVER GET THAT MOMENT BACK THANKS TO AE GRIER AND THE INCOMPETENT HANDLING OF THIS MILITARY FUNERAL. I don't know if they refunded my nephews for the services they did NOT provide, but for me it's not about the money, it's about the memory of my brother's funeral as a big SCREW UP by AE Grier. The woman at the funeral home told me and I quote " We dropped the ball on this one." WOW!!!! Was that supposed to make me feel better???? Long story, but the point is, maybe look at other funeral homes. How would you feel with "We dropped the ball" on services for YOUR loved one? The Marines provided an Honor Guard service 2 weeks later for his sons and their mother, but No one there initially will have that memory. read more

If I could rate lover I would... No Support from the funeral staff, what we ended up with was a do-it-yourself celebration of life service at their chapel I paid for a service, and I thought we were going to be under the care of a Director, which turned out to be a chaotic day for the family. We were not engaged in a timely or orderly manner to enter the chapel in an orderly manner. The place was not only disorganized in terms of communicating with family. We were pretty much left to handle things on our own. Our family had hired an assistant, thank god we did !! Who ended up serving as the IT person IT person and helped in many other areas due to the lack of support from this funeral home for the service because they lacked the ability to accommodate the family with a competent person to handle their antiquated system, We were passed around to different staff members from the beginning. The last gentleman put on a suit for the viewing, but then presented himself in the parking lot to inform us that we were being passed on to someone else and stated he had other work to do. We were stunned, and we were then at that time informed that we would have to transport the flowers to our home ourselves. He basically said "there are a lot of flowers in there, and we only provide a vehicle for that when we are going to the cemetery". They need to understand that times are changing and they need to keep up with the times. With that issue, we were out in the parking lot, scrambling to find people to haul flowers. Between a family and a few strangers, we got the flowers hauled. It was chaotic and embarrassing for us. And we had family members who had traveled from out of town to miss part of the repass. At the end of the service, the funeral home representative misrepresented the presentation of a blanket that was created by our graphic artist as a gift to the family, stating it was from the funeral home. If you are in need consider another funeral home read more

Me and my family were beyond pleased with our experience with Grier Funeral Service .The staff , specifically Anthony Brown and Jennifer Thomas were wonderful. They were so compassionate and helpful and made the funeral experience so much easier for my family. We truly felt taken care of and that they truly cared for our family. Losing a loved one is hard but having an established , competent and compassionate funeral home such as Grier made things a little easier. I can't thank them enough ! read more

Grier Funeral Service - Entrance - Funeral Services & Cemeteries Near Me - Charlotte, North Carolina

The service was beautiful. It clicked off at 4:10 but I saw most of it. Save a program for me if you can. I know!!! SMH... I kept trying to refresh it but it was cut short The memorial was lovely. I was wondering why it abruptly shut off. I'm sorry. They should have explained that . Knowing that these are extenuating circumstances. With over 15 emails back and forth to make sure this service was perfect for our mother and our 1 brother who could not see my mother due to CovId at the hospital or attend the memorial; it was also cut short for him as well. I was then informed the recording I asked for him would be cut short as well like the live stream. The above are a few of the messages I got from loved ones and family members. I was also given a date of my mothers cremation by the funeral director to find out on the certificate actually showed an earlier date smh i reached out to Grier and they could care less. read more

Jennifer and the staff at Grier are compassionate, caring, professional and have made one of the hardest times for my father a little bit easier to get through. I have so much gratitude for all they have done. read more

My fiancé recently held his mothers service at this location. I have to say, this place was not only disorganized in terms of communicating with family, the process was unclear. I had to serve as the IT person for the service because they lacked the ability to accommodate the family with a competent person to handle their antiquated system. My fiancé repeatedly asked the Grier Funeral Services for clarity on what was being done. He provided a step by step guide to follow so that there would be no hick-ups during the service. However, they failed to stream the complete service to the many family and friends that were not able to be in person at the service. The Grier Funeral Service home has lost all empathy towards suffering families. I feel that to them, it's just another service to get through. However to the families, its a moment to be able to properly send off their family member the way they had wished. I am appalled that when we asked what day she was cremated, we were given the wrong date. Therefore, any specific prayers and/ceremony that would have been done on cremation day, was missed. Stand clear from their services, when you are grieving, I feel they take advantage of that and paint you a pretty picture backed by the fact that they have been in business for many years. They need to understand that times are changing and they need to keep up with the times. They must understand that the needs of grieving families are the forefront and must be considered at all times. STAND CLEAR --- STAY AWAY read more

The service was beautiful. However, the live stream service ended abruptly. The family was not made aware of the fact that there was a time limit. Because of Covid many people could not attend the service, making live steaming an important component of our ability to say goodbye to our loved one. The abrupt ending of the service was very disappointing. read more

They handled everything that we needed properly and with great customer service during this hard time.