5 years ago had decent fast purchase. This time had an unpleasant experience. I guess I depends on the sales person and the vehicle. Please have an outside tech inspect the vehicle and dont get pushed into anything by a sales person. read more

I need to update my review. After buying our 2019 Ford Mustang and assured it had been checked out and was in great shape, not even 2 weeks later we had what we thought was a minor service call. Took the car to another Ford dealership in San Antonio and we needed $6,000 + worth of engine repairs. Talked to The man that sold us the car and he then told us he had not had certification/serviced the car per their usual standards as we had wanted the car in a hurry. In a hurry?!?! We had already waited 5-6 days for the car and waited another day to pick it up as they had to have their mechanics look it over and make sure it was the 4.5 - 5.0 rating. Was also to be detailed. The dealership we ended up having it serviced at said no way did anybody check the car out or they would have immediately noticed an engine problem. Took them less than 5 minutes to know that once on the computer. If we would have NOT bought the warranty not only would we have paid $30,000 for the car but then an additional $6,000 in repairs. I feel ripped off but now the car running my grandson has fallen in love with it. The people at Uvalde are nice enough but this car should have been repaired by them and not having to use the warranty to get the car serviced. Took us another 2 months to get another set of keys from them. Car definitely not detailed. Won't tell you what we found in the seats, etc. I originally left Griffith thanking them and so happy I could present this gift to my grandson but now so disappointed in them. We have been told there is another problem so next week headed back to the dealership locally to have it looked and hoping not another expensive repair. I should have immediately taken the car to another dealership to make sure we were not hoodwinked but I did feel the car was new enough and had very few miles per age of vehicle we could trust them. Go with your gut instinct at any dealership buying used, have the car checked out. read more

It was very easy and pleasant. Angela and finance man were awesome. So happy I called them. I highly recommend them. They didn't hassle me like other sales persons. I was very comfortable since the last car I purchased was 19 years ago. read more

Griffith Ford Uvalde - Me with my new ride! - Car Dealers Near Me - Uvalde, Texas

Took my car to get an oil change today. With cabin filter in hand, I was asked if I wanted to replace the cabin filter as well. That my total would be $105. That price seemed very reasonable for an oil change plus cabin filter. When I went to pay, the cabin filter alone was $105 - my total was not $105. They charged an $80 labor fee to install the cabin filter. Install. Not removal and install because remember the associate had already taken the cabin filter out before they asked me if I wanted to change it. It was pretty quiet in the dealership. They could definitely use some business, it just won't be from me. read more

service is horrible and their vehicles suck. Moved to this small town for work and sad to say these people don't know how to do their jobs and don't want to be held accountable read more

Worst dealership ever I would give negative stars if I could. The technicians suck at diagnosing and more than that the customer service is horrific probably starts with the manager and his rude behavior, never would recommend this place, not even to the worst of my enemies. read more

I've bought vehicles from private sellers, used car dealers, and new car dealerships for both new and used cars, and I've sincerely never had a worse experience. I live a few hours away from Uvalde and saw a listing for a used Volvo S40 through the car buying portion of the AAA website. After a few calls with sales associate Jose, I felt confident enough about the car to make the drive to Uvalde to look at it, even though Jose gave me a tired old push to act fast. (I was told someone had looked at it earlier that day, so I shouldn't wait too long because, "this other guy really wants to buy it." That's one of the oldest lies in the book.) When I got there to see it, it was more raggedy than Jose had described it. I WAS told the interior has SOME stains, and the headliner was hanging loose, but only around the moonroof. The interior was covered in stains and the headliner was loose everywhere, even to the point of obscuring part of the view through the windshield. I bought it anyway, since Volvo is known for well-built engines that can last hundreds of thousands of miles. I drove it to Los Alamos for lunch then headed the other direction to go home with my newly purchased car. Less than 15 miles outside Uvalde, the car broke down. The engine would turn over, but wouldn't start. It had been less than an hour and the car I bought was dead. I could see a belt had shredded and come off. I called the dealership. They wouldn't send a tow, much less a mechanic. The only person who did come to look at the car and help was Jose. Not having the proper tools from the service department, it took hours to get the right equipment to change the belt, only to find the engine still wouldn't start, not even with jumper cables. By roughly 8 pm and the sun gone down, he gave up said we'd have to wait till the next day. I arived at the dealership at 8 am. Twelve hours later, I had to check into a motel and wait. (For what it's worth, the GM, Chris Griffith, DID reimburse me for the motel fee.) The next day, they didn't get a tow and start looking at the car till about 11 am. At some point thereafter, close to 2 pm, I was told oil had leaked into the coolant, thereby ruining the engine. Chris offered the choice of a refund or making an even trade (giving me a different car at no extra charge as long as they didn't lose money on the deal). There were no cars available at the Enterprise rental down the road, so I opted for the even trade. In this case, only one car fit this even-trade description, a 2007 Ford Five Hundred. In all honesty, I completely realize they didn't have to do that. As a used car customer, they had every legal right to tell me, "You bought it. It's YOUR problem now," and they didn't. I do appreciate that. However... In less than a week, one of the tires developed an interior blister and blew out. Also, the idle had been consistently a problem; it would surge unexpectedly in forward and reverse. I took it to my mechanic for an inspection and to get the idle problem repaired. I found out the battery was over 3 years old and nearly dead. The belts and hoses were in poor shape. The radiator needed flushing. The throttle body assembly had received the equivalent of a band-aid, one part had been replaced, just enough to keep it going. The pedal assembly needed to be replaced. Again, in less than one week after buying the car, I replaced a tire, the battery, the belts, the throttle body assembly, the pedal assembly, and flushed the radiator, well over a grand in repairs. I talked to Triple-A. The dealership won't do anything about the situation, no partial reimbursement or otherwise. Of course, they don't have to. They legally have the right sell a crappy car and look the other way, or even sell one crappy car then give out another crappy car in its place. But I have the right to write this review in response to their lack of ethics. On a positive note, after roughly $1,500 or more in repairs in no time at all, the Ford drives well. I hope it lasts a long time. Whether it does or not, I'll never go to Uvalde to buy a car again. read more

I really enjoyed doing business with the staff at Griffith Ford of Uvalde. From the moment I set foot on the lot I felt comfortable and relaxed. There were no pushy salesmen running around hassling my son and I as we looked around. To me this made the environment extremely welcoming... I was not even planning on purchasing a vehicle that day. I was hanging out with me 9 year old son, running some errands, and we had stopped by the dealership to ask their service department a few questions. The gentleman that helped us out at the service desk was extremely helpful. I wish I could remember his name but I'm sad to say that it has slipped my mind. Nonetheless, the service I received was nothing less than outstanding. All my questions were answered and I left there with a print out of part numbers and other locations of where I could find these items when I was ready to make my purchases. I wasn't hassled to make my purchases there or told that I could find the parts anywhere else. I only received awesome customer service and we were even offered cold beverages. As we were walking back to our car, my son and I noticed a truck that caught our eye and we decided to go have a look at it. It was a used F150 FX4 and it looked pretty great from the outside. I asked my son if he wanted to see the inside and, of course, he said yes. So I went back inside the dealership to find someone to help us out, as there were no salesmen outside on the lot as I had mentioned before. When I went inside I told the first person I ran into that I was interested in seeing the truck. He immediately called for a sales representative and asked if we wanted anything cold to drink. This was the second time we had been asked which felt absolutely welcoming. At this point Max Gonzalez, the sales representative, walked up and introduced himself. I let him know that my son and I wanted to see the F150 outside and he took us out. As we walked out toward the truck I let Max know that I was only interested in looking at the truck and that I was not looking to buy. Now, in my past experiences purchasing vehicles or even just looking at them, once a salesman finds out that you are just looking, they start treating you differently; like you're wasting their time. Not here though... Max began to tell me about the truck, its service record, and about the previous owner. It felt really good to be getting information without having to ask for it. He gave me details and pointed out some discrepancies without me asking. This made me feel like I could trust him and that he wasn't trying to hide anything. I asked if we could take it for a spin and he said "Jump in". Awesome... The test drive was great and when we returned I asked Max to find out how much they would give me for my Explorer that I was driving. I made sure I told him once again that I was just curious and that I wasn't in the market to buy. Even then, he was continued to be extremely polite and helpful, and never made me feel like I was wasting his time. He was simply providing amazing customer service. I was extremely impressed, not just by Max, but by all of the staff at Griffith Ford of Uvalde. The staff in the sales department was amazing. The staff in the finance department was amazing. The staff in the service department was amazing. Everyone at Griffith Ford of Uvalde contributed in making my son and I feel welcomed, comfortable, trusting, and even honored to be doing business at this dealership. They really went out of their way to answer all of my questions, take care of any issues with the vehicle I was looking at, and take care of me and my son. To make a long story short, I left Griffith Ford of Uvalde with an F150 that I was not even shopping for. We love this truck and have enjoyed driving it back to Georgia with no issues whatsoever. The folks at Griffith Ford of Uvalde are really second to none. Their customer service goes above and beyond. I will definitely tell everyone I know about them. I would recommend this dealership to anyone. If I could give more than Five Stars I would... Thank you to everyone at Griffith Ford of Uvalde. read more

First time buying a car and i had no problems at all and thanks to my friend Arnold Silva he made it so easy and now I love my new car 2009 Nissan Altima. I want to say Thank you to Arnold, Andy and Jesse for all your hard work to get me the car. You guys are the best and keep up the great work!!! read more

This is the 3rd great experience I've had at Griffith Ford in Uvalde, Texas. The sales team (Arnold Silva) was excellent and very accommodating. I was offered a fair price for my trade in as well as a fair sales price on the new vehicle that I purchased. I received great customer service all the way from the sales representative to the sales manager and onto the finance representative. I will definitely keep them in mind when I'm ready for my next purchase. read more

We had a great experience with buying our new vehicle. Stopped by the lot the night before & they were closed. A salesman leaving gave us his card & offered to help us out the next morning when they opened. We came in first thing the next morning talked with the salesman and everything went like clock work from there. The entire staff was polite & courteous in every way. We got a great deal & are very happy! We will definitely be back to Griffith Ford read more

I had a very good time buying my first new 2015 ford fusion titanium its everything I expected and more. Avrey Nevarez my car sells man was a great help to providing me with the information and knowledge about the car!! read more