5 years ago had decent fast purchase. This time had an unpleasant experience. I guess I depends…read moreon the sales person and the vehicle. Please have an outside tech inspect the vehicle and dont get pushed into anything by a sales person.

I need to update my review. After buying our 2019 Ford Mustang and assured it had been checked out…read moreand was in great shape, not even 2 weeks later we had what we thought was a minor service call. Took the car to another Ford dealership in San Antonio and we needed $6,000 + worth of engine repairs. Talked to The man that sold us the car and he then told us he had not had certification/serviced the car per their usual standards as we had wanted the car in a hurry. In a hurry?!?! We had already waited 5-6 days for the car and waited another day to pick it up as they had to have their mechanics look it over and make sure it was the 4.5 - 5.0 rating. Was also to be detailed. The dealership we ended up having it serviced at said no way did anybody check the car out or they would have immediately noticed an engine problem. Took them less than 5 minutes to know that once on the computer. If we would have NOT bought the warranty not only would we have paid $30,000 for the car but then an additional $6,000 in repairs. I feel ripped off but now the car running my grandson has fallen in love with it. The people at Uvalde are nice enough but this car should have been repaired by them and not having to use the warranty to get the car serviced. Took us another 2 months to get another set of keys from them. Car definitely not detailed. Won't tell you what we found in the seats, etc. I originally left Griffith thanking them and so happy I could present this gift to my grandson but now so disappointed in them. We have been told there is another problem so next week headed back to the dealership locally to have it looked and hoping not another expensive repair. I should have immediately taken the car to another dealership to make sure we were not hoodwinked but I did feel the car was new enough and had very few miles per age of vehicle we could trust them. Go with your gut instinct at any dealership buying used, have the car checked out.

completely incompetent service department and management. i…read moredrove my truck in for service and was told that the problem was too complicated and that their mechanic and service department were uncomfortable to even diagnose the vehicle. i was told that i would need to have my vehicle towed in-order to pick it up , after i had driven it there. they said they had to push it into the service bay. i told them i drove it in wtf ? i had them bring me a jump box and i started it and drove if off the lot. they were too stupid to check the battery , boost start it , and complete a diagnostic. and the branch manager is too incompetent to manage the mechanics and service department and still says that a completely stock truck that i purchased factory re-certified is too complicated and that its somehow ok that their manufacture certified service department is too "uncomfortable" to jump the battery on a completely stock vehicle and diagnose a different issue , after i drove it onto the lot. and they charged me $730 to do absolutely nothing incompetence , theft by deception , false advertisement of having manufacture certified service , negligence , and absolute zero accountability. things were stolen out of my truck including tools - and that makes zero sense because they dont know how to use tools to do so little as jump a battery. the manager and the service department are thieves and liars . if you are capable of jumpstarting a vehicle you are more qualified to work on vehicles than this dealer is , what a frickin joke . wtf

Bought my car in 2014 and was very satisfied with the customer service I received. Everyone treats…read moreyou like family! My salesman Abel was very and i repeat very patient with me.

I bought my vehicle from them in August 2021. At first they were real friendly, doing what they…read morecould to make a sale. Please drive the vehicle up to the speed you usually drive and a little faster. I say this because the vehicle that I bought from them did not come with the original key and I was limited to 80 MPH on the freeway. This took me by surprise and a couple of times I could not keep up with the flow of traffic on the freeway in San Antonio. This is a major safety issue that I didn't notice until I got on the freeway. I noticed they don't let you talk much and they talk talk talk until it's time to sign. Nicest as they can be. After signing for the car, 2 weeks later it shuts down and overheated without warning. This is within a 2 week period of signing for the vehicle. I contacted AutoWorld and since the contract wasn't fully off their hands, Autoworld paid for the vehicle to be fixed at Cantu Motorsports in Uvalde. After receiving the car back the same day, it broke down again about a week later going up the hill in Castroville, TX at 9PM at night. With oncoming traffic and traffic behind me I made an emergency U turn like the cops do and coasted us down the hill and with enough speed I made it to the gas station. with the car in neutral and parked. That could've been worse. I called the "FOREVER WARRANTY" and they were suppose to provide a towing service. What they don't tell you is that you pay out of pocket and don't get reimbursed. So I had it towed to the nearest Ford dealer per the "FOREVER WARRANTY" instructions and complained to the dealer which the General Manager reimbursed me out of frustration. Speaking of the General Manager, he likes to flash his money in front of customers. The Ford Dealer must submit a diagnostic report to the "FOREVER WARRANTY". All the while I'm thinking I'm gonna get a rental. Nope! You get a rental after the diagnostic is sent to the "FOREVER WARRANTY" AND the warranty company must accept it, then you get a rental. The Ford dealer was so backed up they reported the diagnostics a month and a half later and still no rental. The vehicle needs a new engine as per the diagnostics from the Ford Dealer. The warranty company has a rule that says if the vehicle was purchased within 4 months and less than 4K miles and less than 4 payments, they are not responsible for the repairs. I contacted AutoWorld in Uvalde and they have not done anything to get the vehicle to their service dept in Eagle Pass. I have been without a vehicle of any sort since the incident. I bought this car in August and it's now November. I call almost everyday to get a status and I keep getting the secretary telling me to leave a message and they will call me back in a couple of minutes. That's 2 weeks of leaving a message and no call back. Since the diagnostic was sent to the warranty and AutoWorld. If you're thinking this is covered by the Lemon Law it is not. Lemon Law only covers new purchased vehicles. Also when you buy a vehicle from them, don't be dumb like me and let them lie about your information to the bank so they can make a sale. They've sold many cars and I keep hearing bad things. I should have listened.

My experience was fantastic. I stopped in to look at some used golf cart options for a family…read morefriend. The staff here really cares about customer service. I have a cart of my own that needed a few things. They were happy to test my charger and give me advise for cart maintenance that I need be doing at home. I'll will be back for more service and hopefully a new/used golf cart for my my family friend.

Nice folks! Kind and helpful even though I didn't buy…read moreanything YET. I knew parts weee pricey but theirs are cheaper than online!

Its a little garage, hard to tell where to pull in, not a lot of frills or comforts, but they're…read moregreat guys and they do great work. Straight-forward, friendly and professional.

Sam is the man. Very friendly. No Bologna, tells it straight, transparent pricing and quick turn…read morearound. 10/10

sales guy wasn't pushy at all actually let me test drive without the whole annoying pitch, found my…read moredream car and drove it home same day

I can't recommend them enough. They've been family owned for 50 years and the owner really takes…read morehis time to buy and sell newer vehicles while staying in a good price range. They were straight to the point, were very quick with the signing process and helped me build my credit. They're worth a try!

These are the folks who my elderly Mom bought her car from and the folks who service her vehicle…read more As far as waiting rooms go, two thumbs up!!! Grab a snack, water, soda, coffee! Easy to get an appointment and the regular service only took about an hour.

i have been a loyal Cecil customer for years, bought my car there and had all services done there,…read morebut they completely lied to me about my service. My car had a recall and I made an appointment. they told me it would take 2 hours. After waiting over 2 hourt they did not do recall, blamed scheduling software which was a lie, then said they didn't know which model car I had- another lie, I bought it there and am in their system. I will be rethinking where I get my next car.

Nick Smith from sales assisted me with a trade-in and the purchase of a used Tundra. Nick was…read morepleasant, professional, and accommodating. We negotiated a fair price, and then I moved on to finance. The finance manager was also very pleasant and professional. I wish the process had been a bit faster, but I eventually drove off in my 'new-to-me' Tundra. The only issue with the truck was a cracked windshield. Nick assured me it would be replaced in a couple of days. Although it took a little longer than expected, Nick was true to his word and sent a glass repair company to my home to replace it. All in all, everything turned out great and I'm very happy!

Terrible Experience - They Talked Themselves Out of a $68,000 Sale…read moreI walked into this dealership ready to buy and had a pristine 2020 Nissan Rogue to trade in. Unfortunately, the sales team completely blew the deal. They refused to offer anything more than the absolute cash value on my trade-in. I understand dealerships need to make money on trades, but I don't need a lecture about it. My job was to bring them a quality vehicle; their job was to figure out how to make a profit. I was willing to move forward, but their rigid "take it or leave it" stance made it clear I was better off walking. When I told the salesman I was leaving, he literally said, "Go ahead and walk away." So I did. I got in my Rogue and left without looking back. Later that evening around 7 PM, the salesman texted me asking if I had ended up buying a car yet. The very next day, I went to another dealership. They immediately offered me $13,000 on the trade (significantly more than what was offered here), knocked $1,500 off the price, and didn't push any dealer add-ons. I drove away happy in my new vehicle on May 1st with zero hassle. This dealership single-handedly lost a $68,000 sale because they wouldn't budge even slightly on the trade-in. If you're trading in a vehicle and expect fair value, look elsewhere. Very disappointed. They did turn the super loud music down. It was bothering me very badly by the time I came back in to talk to the guys so that was a plus at least they thought about me for a little bit then, as soon as I start walking away, the music got turned right back up, so that was kind of disrespectful.