Robert helped us out with a tire going flat, while visiting the town. He was absolutely wonderful…read moreand went out of his way to help. Very pleasant to talk with and extremely helpful. Highly recommend this place and their impeccable service.

Officially am an ex- Les Schwab customer after being a loyal LS customer for over 40 years. I did…read morenot know Les Schwab has changed ownership over the years. The Les Schwab patriarch died, and it is not the same. Each time I come into the LS store for tires, their "bad news bear" salesperson comes out and informs me I need $2000+ "service" - brakes or a $1300 control arm replacement. I fell for the "you need brakes" for my 2006 Toyota 4 Runner and after the job the car just did not feel the same while driving. I took it back 2 mo later to LS and they said I needed control arm replacement. So I got a 2nd opinion at Lightning Lube and they found the CV joints badly damaged and in need of replacement. While doing that job, they discovered the 'new' calipers (which LS had alledgedly installed) were not new! While at LIghtning Lube, I met another disgruntled LS customer who was getting the work LS had done to his truck fixed and found the same scenario - the parts LS had charged him for and said they installed had not been installed! I escalated my complaint to corporate and that is when I discovered LS was sold out to some French corp. The corp guy did nothing for me. The local LS manager brought over a new caliper and Lightning installed it. My car runs great now and doesn't list to port. Seems you shouldn't trust anything LS says to you and go get a 2nd opinion before handing them $. I use Lighting Lube now. I use Gription Tire Pros for tire changes, they are slighlty cheaper, get the job done quick, and you don't have to deal with the "bad news bear" telling you there is something wrong with your car. Plus, I don't want LS purposefully screwing up my car just to get more money out of me in 2 months! Both Lightning Lube and Gription are awesome, great customer service and quick.

I've been taking my car to perfection for years, they always do such a great job getting straight…read moreto it and having it done fast! Always worth the quality and time.

Last September I took my truck ( 2012 toyota tundra) into perfection tire and got an oil change…read more Several weeks go by and its november and suddenly my truck motor started rattling noises intensely to the point i had to pull off and stranded me on the side of the road at night. I called perfection tire the next day and scheduled an appointment to see what went wrong. They informed me that my motor did in fact blow and sent me on my way after a quote for a new motor and a used motor. Did not go into details why my motor blew. They started it. Heard the terrible noise and deemed it blown. Nothing more. Several months go by while my truck sat untouched due to not being able to afford to proceed to get the truck fixed. About 13 k to get it fixed but With 2026 taxes I decided to have owner of Specialty fleet services look at my truck to see if he could possibly fix it for a cheaper price . His findings was metal shavings in a new filter ( he change the oil filter to get facts on condition of the motor and find a conclusion of the issues ) therw was not a metal basket in the oil filter , he then took it to Toyota to have them do a thorough complete breakdown and they also found metal shavings and no metal basket to support the oil filter . Without that basket my filter collapsed and starved my engine for oil causing my motor to blow. I told Les the manager at perfection because they did my last oil change and he said he would put in a claim. He lied to me and never did put in a claim. He spoke to me like i was less than because I am a women and toned changed when I had the owner of Specialty fleet services (a man) call on my behalf. I had to seek out an attorney for a demand letter to try and get my truck fixed. Only then after seeking that attorney they put in a claim . I was just denied to not enough evidence and them trying to blame Specialty fleet services for possible tampering even though he did not touch the truck till several months later after The fact my truck was no longer drivable ....reminder they seen the truck 1st before anyone else . Since I bought this truck I have only went to perfection for all my oil changes , and tires, spent hundreds of dollars there to get things fixed and back on the road. I just wanted my truck fixed so I have a safe reliable vehicle again for my kids. It amazes me how much a company truly does not care about their customers or take responsibility for a mistake on their behalf. The last oil change they did they forgot to transfer over the stablizer basket for the filter. Something so small makes a big impact. This is not just cars they work on to get a paycheck these are peoples livelihoods they are messing with.  These vehicles are What gets their families around safely to and from school, jobs , dr appts ect. If something  fails or is broken as a smaller local business  they should care for their customers  as they were like family and fix mistakes  that were made. These inconveniences  can cause bodily harm, mentally, physically, financially  and emotionally  to the community and customers.  This business  has been getting away with several years  of negligence due to people not being able to take action with a claim or sue.    I can Not afford to take them to court myself or I would do so , this is not the only complaint ....I have read several others online of negligence and blaming customers and plain out not doing a thorough diagnostics and are not knowledgable in foreign vehicles . Bare min. Work for top dollar price tags.

The service at the counter was great. The guys doing the tire installation is where I have a…read moregrievance. The young man checking me in had me sign a waiver so I could have the 2 tires I bought( from walmart) installed in the front. But after 2.5 hours of waiting they came back and told me they couldn't install only 2 tires on my truck cause it is 4x4. I don't understand why,but ok, that's their policy. But they could have told me that right away, not after I had been sitting and waiting for 2.5 hours!!! They need to have that on their app and have their employees trained better. I learned a lesson today. No more walmart for car service!!!

Forget getting a "quick" oil change here. Drove up to one of 2 empty oil change bays. Employee came…read moreout and asked what I needed. When I told him just an oil and filter change he asked if I had an appointment. When I said no, he requested I drive around to an empty service lane where he would take my info. I could tell he was motivated to work so I just drove off. Sorry but I'm used to 15 minute drive up oil changes where they rotate you tires and check battery, differential, and filters. Next shop was booked 2 weeks out and the Rapid Lube had no cars but a call suggested they could maybe get to it on a few hours! So much for rapid. I ended up finding Blackstone and they were awesome! Separate review for Blackstone to follow.

I went in for an oil change. Felt like I was dealing with honest, respectful professionals.read more

Amazing new shop, well set up and ready to address all your vehicle maintenance needs. Took care of…read moremy oil & filter change plus checked the tires, filters, etc. New family business. Just moved from Tennessee. I highly recommend this shop. The others I attempted to try were just pathetic.

We bought our truck from them when ours was not worth fixing. An excellent experience and who can…read morebeat the car wash for life and the amazing warranty!!

i had them install a wiring harness for a boss plow. they did a awesome job. the harness looks like…read morethe factory did it. i highly recommend they for all your snow plow needs

Horrible customer service: My Experience!!…read more Living in a remote area, basic errands often become an ordeal. For me, that includes the annual ritual of driving into town (thirty minutes) to get my vehicle serviced and my snow tires mounted--something I make a point to do before winter fully sets in. This year, however, my trip was far more frustrating than it needed to be, thanks to what I can only describe as a lack of customer service and transparency at Mike White Ford in Ponderay, Idaho. Like many, I rely on snow tires to navigate our challenging winter roads. My tires are in great condition, despite being ten years old--they have fewer than 500 miles on them, have been stored indoors, and are well-maintained. I scheduled my appointment weeks in advance to ensure everything would be taken care of before the snow became too treacherous. Yet, when I braved a snowstorm to make my appointment for an oil change and tire mounting, I was blindsided. At pickup, the dealership informed me they would not mount my snow tires because, as they claimed, it was "illegal" under DOT regulations. This declaration struck me as odd, so I asked for clarification and interacted with both the service advisor and the service manager. Unfortunately, neither could provide proof of this supposed law. Instead, the service manager handed me a printout from the Ford owner's manual, specifically page 58, which states, *"In general, tires should be replaced after six years regardless of tread wear."* This was presented as their justification for refusing to mount the tires. However, it's clear this is a recommendation, not a regulation. Their inability to distinguish between the two and their insistence that no other shop would mount the tires left me frustrated. Curious, I called two other local tire businesses and was told they'd need to inspect the tires but would likely mount them if they were in good condition. So much for "no one else would do it." Safety is, of course, paramount. I understand the concerns about older tires, even those with low mileage and good storage conditions. What frustrates me isn't the dealership's adherence to their policy--it's the lack of communication and accountability. They didn't mention this policy when I scheduled my appointment weeks in advance, nor did they apologize for the inconvenience it caused me. There was no acknowledgment of the time and effort I spent driving in a snowstorm, no attempt at service recovery, and no sign warning customers of this practice. A simple heads-up when scheduling the appointment would have allowed me to avoid the hassle and find another solution. A courteous apology or even an offer to help me find a shop that could mount my tires would have gone a long way. Instead, I got defensiveness, misinformation, and an unwillingness to take responsibility for their failure to communicate. Customer service is about more than following policies. It's about how those policies are applied and how businesses treat their customers, especially when things go wrong. My experience at Mike White Ford in Ponderay, Idaho, was a lesson in how not to handle a situation. I hope by sharing this story, I encourage businesses--especially those in small communities where trust and word-of-mouth matter--to prioritize communication, honesty, and service recovery. That's what keeps customers coming back, storm or shine.

Terrible experience with the service department! I took my husbands truck in for a transmission…read moreissue (for which we have a full coverage warranty) while he was working out of state, I'm not sure if they think they can pull a fast one on me because I'm a woman, or if they just have zero disregard for a factory warranty, but they wouldn't work on it because they said water got into a plug where the water would have had to travel up at least an inch and a half. Now I might not be a vehicle expert, but I do know basic laws of gravity and that they haven't changed and that water cannot run up hill. We had to call out of state to the transmission shop that installed it and they called the ford the got the transmission from to assure us that this issue is covered by our warranty. Even after going back and forth with the transmission shop out of state (and that shop with Ford the company) Mike White still would not do the warranty work. Took it to Burnett and sounds like he gets a lot of work from Mike White not honestly honoring warranty issues. Unfortunately I will be going all the way to Spokane for any further work that must be done at a dealership.

Great.... Honest folks that work within your budget!!!…read more I would trust them with any service they offer

Great staff, great service and prices are very reasonable. They also offer financing if needed.read more

Great Service, friendly employees, goes above and beyond. Dropped our vehicle off to us when it was…read morefinished!

Check engine light was flashing in my truck at the start of my 75 mile commute home. I managed to…read moreget the truck up the hill, and called Ponderay Autocare the following morning. They were pretty stacked, so it was a few days before I could drop it off. In the end, I was quoted about $1,500 to replace the intake manifold, spark plugs and attendant wires. The repair took 24-36 hours to get the truck back, and just in time: It is our only 4wd vehicle and there was a big snow storm on the way. Well, a week later, I'm making the exact same 75 mile drive home and sure enough, the truck starts exhibiting the same symptoms for which I'd brought it in; engine misfiring, and check engine light flashing. I brought it back the following morning, and though it was another day or so before they could look at it, it turned out to be a bad spark plug wire and there was no charge for the repeat service. It has been running beautifully since. On the whole, communications here can be clipped and terse, but it also means no nonsense, and I've detected no underlying dishonesty from anyone here. They're very straight up, and very busy, which I consider good things for a mechanic shop. The business itself is pretty small, with two garage bays and a small, closet sized office. Parking can be a little tricky, and unless you know what you're looking for, the business can be a little tricky to spot the first time around. They're very close to the Hoot Owl Cafe, which is about a 5-10 minute walk down the highway, so you can at least grab some quality grub if you're waiting for diagnosis or repair. I live all the way up in the Naples/Bonners Ferry area, but if I've got vehicle trouble again, I'm driving the extra miles to bring it here.

Very helpful and explained the process with getting my 4Runner aligned. Answered all my questions…read moreand service was fast.

These guys are extremely knowledgeable and do fantastic work. I took my Jeep in to get front and…read morerear trusses, regeared, new frame side LCA brackets, and aligned. When they pulled it apart they were quick to call with the extra stuff they found wrong. Best of all, they were completely honest in which of the stuff they found they thought should be fixed, and it wasn't all of it. The parts they needed didn't arrive until last in the week and I was on a hard deadline to pickup the Jeep. They put in a couple late nights and ensured the Jeep was ready to be picked up on time. My Jeep is wheeled pretty hard and a bit beat up, but they worked right around it all and did some minor fan work to get everything installed. After putting about 100 miles on it, the Jeep started pulling to the left. I'm 3.5 hours from their shop, but they worked with me to trouble shoot the possible issues. With a little tinkering the Jeep drives as straight has and arrow. It's hard to find a good shop you can trust with an offroad vehicle who also has incredible customer service. Cutting Edge Custom has earn my trust and future business!