Paid to get my car Towed my car here on Thursday being told this. "yes sir , you can bring it today…read more, we actually have a spot available just for you today , we just didnt want it to get taken by tomorrow so we made sure we had it ready for you , can you come in any time today until 6 pm" Then on Friday I get told this "hey , ,i just wanted to inform you that due to today being a really busy day for us , the timing chain still needs to be worked on , can i call you tomorrow to let you know the updates and if we can finish the job since we were backed up for just one day , i was goin to ask if we can have it till monday so we can ensure this job gets done correctly with no rush ? Asked about schedule issues and if they can confidently do this job. Then was replied with: "no no scheduled issues sir , the car is in line with the space of it still being occupied by the car itself it was just one of those days unfortunetly and we couldnt start on it today , the work time is still the same im just backed up by 1 day sir , i apologize for this inconvinience and since we dont open sundays , the best bet will be to finish it by monday" Told specifically not to start it or drive it due to timing being off and creating additional damage. But that was disregarded and started any way. Highly unprofessional place and strongly don't recommend bringing your car here if you love or care for your car. I have been lied to and disrespected. This can be you as well. If anyone has doubts or questions, I have everything documented

I'm honestly really disappointed with my experience here. I used to rely on them for fixing my…read morevehicles, they did well previously & had no issues whatsoever. This time it was different. Shortly after getting my car back, my engine was completely blown. My car did NOT have this issue before bringing it in, and now I'm left dealing with a major, expensive problem right after their service. The lack of transparency, the long wait, and the condition my car was returned in is unacceptable. I would not recommend this place to anyone looking for reliable or honest service. Thanks for nothing!

I scheduled a windshield replacement with them on Saturday, however , no scheduled time. He did…read moregive a 3 hour window, but again, no set time. When we got there he said it was for the following week. When I showed him the communication, he said he did apologize but said he couldn't fit me in so we agreed on the following week. He followed up later with a referral to America Glass on 13th and Vinton, who gave us a better price and better communication. I may, however, try these guys in the future but I recommend better communication

Real people, real help! I needed help with a blown tire off…read moreinterstate 80. They took my reuned tire, brought back a replacement and I was on the road again, I'm very appreciative of the assistance!

I bought a car at a buy Pay here about two weeks ago. It needed an oil change so I went to Jiffy…read moreLube against my cousin's advice. She said she goes to grease monkey, but I went to Jiffy Lube because they were closer to my home. I really really really wish I would've went to grease monkey. Half of the things I needed I didn't get at Jiffy Lube because the price was already 125 just for the oil change alone. But I needed an air filter and one of my headlights was out. It would've been an additional 70+ dollars for the air filter and the headlight in addition to the 125 I paid for the oil change. Had I gone to grease monkey not only would I have saved on the oil change, but I would've gotten my headlight done for free. That's what happened today. The headlight itself cost five dollars at Walmart and when I got to grease monkey since I had the part myself, they literally changed my headlight for free. I haven't been able to drive after dark for two weeks, but they have taken a huge relief off my shoulders. Not only that they topped off my fluids and zip tied my bumper which was falling down in one area. Again, all for free. I really really really wish I would've went to them sooner because Alex, who is amazing for an 18-year-old, and Cadence were super friendly and very informative. Actually, everyone was but I wouldn't have been able to remember all of their names lol but I specifically wanted to shout out Alex and Cadence. They have a return customer going forward, and I'll be sure to thank my cousin for the recommendation. I'll also kick myself for not listening sooner lol

Very efficient did not have to wait long. Good customer service and let me know about replacing my…read morefilters.. Fair and honest, especially since I am a female. I am very cautious where I take my car. I have been screwed before.

I've gone twice and had good experiences both times. Tom did my repairs within a day the first time…read moreand two days the second time. The second time took longer because it was difficult to diagnose the issue. They're upfront about their prices and the actual cost aligns with their estimate. The prices are also incredibly reasonable. It's rare to find honest people in any industry but it seems to be more prevalent in the auto industry. Tom and his wife seem to be business owners who genuinely want to do an honest days work for a fair price. This is the only place I will take my vehicle.

Great family owed shop and no gimmick or high prices for repairs and they reason with you on the…read moretime and the price range. Very trustworthy business and saved me few times in the past with my old lemon car before I got rid of it.

I chose to try out this auto shop for my Honda CRV after seeing all the outstanding reviews, and I…read morecan say they are all true! Very honest service: I had the dealership tell me I need multiple things replaced; however, when I went to Exclusive Repair, they were realistic and said many of the items did not to be replaced quite yet. Overall, they made the repair process so seamless as they texted me their recommendations / photos and pricing, and then I could respond with which repairs I wanted to have done. I had oil change, engine and cabin filters replaced, and brake light replaced. I needed a wheel alignment, but that was not something they could do. Very reasonable pricing, and they even gave me a discount for being a UNMC employee. The drop off appointments are easy to get, but the waiting appointments book out 6 weeks or so. If you have a Honda, definitely recommend this place!!

I never thought I'd be obsessed with a car repair place, but here we are! The people at Exclusive…read moreHonda are honest and trustworthy. I know they'll give it to me straight and that I won't be pushed into buying or doing any work that isn't needed. From prices I paid at other places with a different car make, they seem fairly priced. Their shop is cozy and they have a nice waiting area stocked with drinks and snacks as you wait. I haven't serviced my Honda anywhere else and don't plan on going anywhere else as long as we're in Omaha!

I have taken several cars there over the last couple of years. Always very friendly and service is…read morefast. I would reccomend Buchannan's to any one looking for car repair especially for slightly older cars and you will get the job done right at a reasonable price. There's a reason why they have been around for 40 + years.

Helpful, fair and honest! Appreciated their honesty and telling me how much it was going to cost to…read morerepair a car that probably was not worth repairing and the upcoming maintenance problems they could see happening soon.

April and Matt are unbeatable. I have always found them to be honest and fair which are 2…read morequalities that have become very rare in this world. I always tell everyone to check them out because I have never been disappointed.

Matt and April are an outstanding couple, we've been taking our vehicles here for years…read more Fast and reasonable.....takes a few days to get in usually but worth it.

They took my car in right away and started working on it. Other places wouldn't have it done for…read moredays. I would recommend this place to anyone in need of a trustworthy mechanic.

They worked on a 1986 f250 replaced the motor and did such a horrible job spark plug wires that…read moretouch on the exhaust manifolds both sides leaking oil the have the timing set so high with no way to turn distributor to turn the timing down put in used exhaust manifold gaskets mind you this work was done with a warranty and will not tow it back to their shop I have had to change the starter 3 times in a week im still fighting with them to fix it they claim they have new techs under new owners but I was told my responsibility to bring the truck in ......HOW if I keep destroying starters when I try to start it

I had a family member who recommended this place to get my brakes repaired and I was so happy I…read morelistened to her. Nice guys running this joint and doing the work. I was so happy with the cost and time it took to get my brakes replaced.

I went there twice while in Omaha and both times, they were prompt, kind, and very helpful. I'm not…read moreat all car-savvy and was prepared to pay a mint. The mechanic however explained the issue thoroughly, gave me multiple options, and even recommended that I go with the least expensive. It is a small shop so it's not a quick in and out. I arranged to drop the car off and took an Uber to the Benson strip.