12/30/2021: Initial review of 5 stars at time of pick-up, which was dropped to 4 stars a few hours later.
1. Great service & really helpful communication.
2. A few hiccups in my appointment (unforeseen glitches), but we had great communication & updates about rescheduling.
3. I was thankful to find a professional groomer during the holidays - who could bathe & groom my standard poodle while I have an arm injury.
4. This experience was my dog's 1st time at a professional dog groomer. BTW, my standard poodle is my service dog ... so I am *very* particular & protective to the point of being a helicopter dog-mom.
Here is my review breakdown:
5 stars: bathing, grooming, and just handling my standard poodle (he tried to jump off of the table), within 90 minutes. I usually groom him myself ... which takes me about 5 hours with a disability.
5 stars: shaping my standard poodle's topknot as requested. His ears are shaped beautifully. The groomer (I'm sorry that I can't recall her name) gave me a wonderful explanation of how to maintain his topknot & ear-shape in the future. Cody even called to clarify (during the grooming process) to determine what I wanted my poodle's trimmed ear-shape to be. (See photos)
5 stars: Bathing & deodorizing my dog with our typical products, due to his skin sensitivities (brought from home.). Cutting my poodle's hair to the length & shape that I requested overall, which is very low-maintenance. (BTW, he has hoodies, coats, and boots for upcoming frigid weather.)
4 stars: I said that didn't want my dog to have shaved naked poodle feet, but I wasn't clear enough that I wanted the hair on the bottom of his feet shaved. However, this should have been done anyway, or at least a text or a call to clarify with me.
2 stars: Late evening 12/30/2021: I found a pretty bad nick on my poodle's testicle. Ouch! (See photos) I've already put medicine & a onesie on for the healing process. This should have been pointed out to me since he was "jumpy."
Hmmm, I wonder if he was jumpy because of the nick?? Or if he jumped during the sani-groom, which caused the nick?
I have personally nicked my dog before by accident (twice) during grooming at home (tummy & muzzle), and he's been a very good sport about medicine & treatment afterwards. I understand to an extent that s**t happens, because we aren't perfect.
However, I am disappointed that this nick wasn't pointed out to me during pick-up. I could have applied medicine to his sore place that much sooner.
Overall, I give Groom and Zoom an average of 4.2 stars for grooming my standard poodle during the holidays, at a reasonable price, within the quoted 90 minute window, and with good communication (minus the nick.) read more