Receptionist actually said "I don't know how tell you we lost your dog" She said in front of two…read moreother customers. You drop a dog off thinking he safe. Cooper was on his own for 8 hours running and scared.

All I can say is we will not be back after the grooming they did for my dog! Disregarded all…read morerequests and directions for length, coat, trimming of the tail. Walked out actually having the thought to double check it was the same dog we had dropped off.

Cody has been amazing since our first conversation over the phone when I was exploring grooming…read moreservices a few years ago. I had bad experience after bad experience taking my golden to grooming places- from bad grooming to rude employees. He is knowledgeable and so patient with my anxious girl. Cody gets 5 stars in both categories!

Only "come to you" groomer that would groom my 62 pound English Cream Retreiver. All the others I…read morehave contacted in the past only do small dogs. Cody was quick to respond, easy to talk to and I got an appointment pretty quickly. My nervous Nellie was beautifully groomed. He even agreed to use a shampoo I provided. I will definitely use Groom and Zoom again.

This was my first time taking my dog Jack to the puppy parlor in Lenexa. Usually, I take Jack back…read morehome since I'm from California, but recently moved to Kansas City. I was a bit nervous to see what groomers were out there, but I saw that this place had excellent reviews and in this case, it was an emergency I had found a tick on my dog and wanted to make sure that we took precautions got him groomed and treated. I called the puppy parlor and right away. They booked me for the first availability that they had the same day. It was a miracle and I was so grateful to be able to get a spot. They were very professional and thorough. They asked me questions about the dog. If I had any concerns, they listed the pricing over the phone of their services so I had an idea before walking in once I got off the phone they sent me a confirmation text and a form to fill out that was super easy to do any additional questions that I had the team was on and super quick to respond and pass along any messages I have for the groomer. When I got to the location to drop off Jack, they were very friendly super quick with checking us in the groomer came out and she was amazing. She made sure to introduce herself to Jack. She went over any concerns that I had or that she has regarding the grooming, great communication skills overall, and I'd love that she made sure that my dog felt safe with her before she took him. She even got to ground-level to introduce herself once I dropped off Jack. They let me know that they would call me and then I can go pick them up. They sent me a text once he was ready and I went to go pick up Jack once I got inside they immediately brought him out and he looked amazing. He was clean. He was happy which is overall the best thing that I can expect he didn't seem scared or skittish he seemed confident and a happy pup. The grooming came out. Perfect he smelled amazing his nails and everything was done perfect perfectly. I am thrilled to have found this place and will definitely be coming back for our regular grooming. Thank you so much to the team and I look forward to coming back soon.

First time visit and everything was great! From the first phone call setting up the appointment, to…read moredropping off, and picking up. My golden retriever tends to be a bit anxious, and she was so happy when we arrived and when I picked her up! 5 stars all around. Thanks to everyone at Puppy Parlor

I've been entrusting Deanna with my babies for almost 30 years now. She and her staff have always…read moretreated them like they are their own. They go happily to each visit, and come home just as happy. Actually, they tend to parade around proudly showing off their new cut. Deanna does a stellar job grooming and caring for them. I will ONLY ever trust my dear fur babies to this groomer for a long as she's available. She has a huge following, so you'll need to schedule in advance. I do love the fact that she'll squeeze my little Schnoodle into her busy schedule for an emergency eye trim in between her regular visits. She cares! I highly recommend her.

Deanna has groomed every dog I've owned for 25 years. She also took care of my parent's dog. She is…read morecompassionate and patient. This is her own business and it shows! She's too young to retire but I don't know how she and her team keep up the work load. Book. In. Advance. There's a reason her business is a barking success! She not only cares about the dog, she cares about the humans who love their furbabies. I wouldn't take mine anywhere else.

Great service and very kind owners. We are new to grooming…read moredogs and wanted to find a reputable groomer. Thank goodness we found one!

Love this doggie spa!!! The groomer is super nice and reasonably priced as well! Already scheduled…read morea second grooming appointment!

This review hurts me to write. I took my bichon frise here for years (at least 5 years if not 7)…read more They always did an incredible job and she was only gone for about 5 hours (maybe 6 at the most and that was rare). However, the last time I took her to get groomed, the wait time was 8+ hours. To me, this is totally unacceptable. I had to pick her up without getting groomed and the whole experience just was disappointing. We will not be going back. But! You could just tell them ahead of time you need your dog to be done with a certain amount of time. I will be doing this moving forward (at a different salon).

Beware! My…read morePomeranian was left to just get a shampoo and trim. They cut her way back. When I told them it was not the cut I asked for, they initially said I showed them a picture of a "Boo" cut (which I did not). Then they checked and said that they messed up and they'd talk to the owner to see what she'd do about it. 5 days later, no response so I call them. They told me they were closed Sunday and Monday (yet they were open 3 other days since) and they don't bother the owner for every little thing. Initially blaming me for the wrong cut, not calling me back with a resolution and then telling me they wouldn't "bother" the owner?! If I could give zero stars I would. Shame on you.

Came here to see what the hype was about and I see why! This place has it all! I have a Cane Corso…read morewith a sensitive tummy and a strong bite and the woman was so helpful with finding items for her! Not to mention they have so many programs in place to help avoid food waste! Go visit asap!

I stop in here on most of my visits to Trader Joe's right next door to get my pups and kitties…read moresomething. I mostly buy the treats and food but I have bought some other items too. The homemade treats are a favorite for my doggies. I usually buy the dozen bag and a few extra fun ones. I haven't inquired about their grooming services yet and need to do so. My doggies are low maintenance on grooming but certainly need one from time to time. The customer service here is great and there is one employee who is just fantastic! I need to ask her name because she is just so helpful and nice! She has been there every time I go in besides one. She has short hair and wears glasses, probably close to my height at 5'2 or a little taller. She is a treasure and if I get her name, I'll come back and add it here. She is an asset for this business! Always helps me pick out good items, promotes products but not in a pushy way, makes sure my pets have any free samples available. Helps me find things I need in the store. A big thanks to her for being a positive in my day when I visit the store! If you are stopping into Trader Joe's, make sure you stop by here and check out this pet boutique!

Such a great place, the staff is so kind!…read more My 60lb dog was only $14 to wash! They have a punch card 5 washes, the 6th wash free! They have all the supplies you need as well and a great dryer! Love it, will definitely be back!

Washing your dog, depending on the size of your dog, can be a multi-person chore. There is the…read morewrestling of the dog into a bathtub, getting them wet, trying to dry them off, and ultimately having them shake themselves off. Do you want to clean up your bathroom AND your dog, in reverse order? U-Wash Puppy provides an excellent alternative to doing this in your home. One of the best parts is that the tubs are almost chest high, so you don't have to bend over to keep your dog still while you try to bathe them. Shampoo, brushes, and towels (and aprons!) are provided as part of the overall service. Yes, you have to do most of the work, but they do have options to have their staff do the bathing for you. They will even do a nail trim for your dog! Prices are fair for the overall service (I think we paid $14) but we got in, washed our stinky Gracie dog, and got back in the car within about 15 minutes. It was a far better experience than doing it in the back yard, the bathroom, or elsewhere. Sure, it's an extravagance, but it's well worth it and the staff is very friendly!