Emily is awesome. She does a gentle and precise groom every time. Scheduling is easy. The dogs…read morealways look cute and enjoy stress free grooming.

We are very happy with the grooming for our St Bernard puppy! Our dog is excited to go in and looks…read moreso beautiful when we pick her up! Love the cute flower she gets on her collar! I really love that Bernie is cared for and leaves feeling great! Scheduling is easy with my busy schedule!

easy to schedule, clean enviorment, took great care of my two cats, reasonably priced. highly…read morerecommend

I took my 6lb Maltipoo to Sydney for a shave. When I arrived for pickup, I could hear a dog whining…read moreand yelling from outside. I initially didn't think the noises were my dog since she's not normally vocal unless a stranger is coming to the door. Upon opening the door, Sydney was sitting at the desk on her tablet and my dog was indeed the one whining and yelping in the kennel-she was the only dog there. Sydney told me how well behaved she was, how her body and head looked good but her legs had some mats- which I knew and we discussed at drop off. She was very long and in desperate need of a summer shave. I had just brushed her completely out a week or so before knowing how fast she mats when she's long. Knowing she was going in for a shave, I didn't stress as much this last week knowing any mats she would have wouldn't be bad enough/ tight against the skin to cause discomfort, just not look nice. When we returned home I noticed blood on my furniture, carpet and floors. I picked her up to investigate and noticed her front paw was very bloody and actively bleeding. I also noticed a small clipper burn on her chest. While I felt bad about the clipper burn, that was the least of my concern. I was very upset about why Sydney chose not to inform me of her paw so I sent a text message to her. She was very defensive, took zero accountability and even tried to blame the clipper burn on mats cutting off blood supply. If that were the case, why are there zero marks anywhere else on her body if she was so bad. When she decided to take no accountability for her actions, I asked for a refund, which wasn't my initial plan. I only asked after becoming so frustrated with her terrible attitude and trying to turn her injuring my dog around on me. She also told me to find a new groomer as I see someone else has posted. Absolutely irresponsible, irrational, immature and disappointing behavior from a business owner.

For some reason, this review is showing as coming from San Francisco - I have no idea why. We are…read morefrom Sturgeon Bay WI. My husband and I just adopted a dog here 3 days ago, and truly believe that, if we hadn't taken him home that day, he would not be alive now. The dog was neutered on Friday, shipped from Kentucky to Wisconsin on Friday or maybe Saturday, and up for adoption on Sunday, when we found him. He wasn't on any pain medication, nor did he have an e-collar to prevent him from licking his incision, which looked like it had been stitched up by someone with absolutely no veterinary training. He was at least 10 pounds underweight, and he desperately needed bathing. By Tuesday the sutures had popped open and he had a nasty infection, requiring a very expensive surgery. Testing before surgery revealed that he had pellets from a BB gun in one leg, had slight pneumonia, and has indicators of Lyme disease. None of this was disclosed when we adopted him. As another reviewer said, the $400 adoption fee (which is considered a "donation" and is non-refundable if you return the pet) would be fine if the pets were properly cared for and if all medical conditions were disclosed. It seems that the shelter owners want to get as many animals in and out as quickly as possible, with minimal investment in their care. In fact, the woman who worked with us said that they do not have a veterinarian on staff. As far as the facility: there was a strong smell of urine when we came into the building, and there were quite a few flies around. We didn't see where the animals are kept, but were told that all the dogs were in one area during the day, with access to go outdoors, and that at night they were in kennels, two or three to a kennel. Outdoor areas had privacy fencing so we couldn't see what they were like.

We adopted our puppy, Jack (formerly known as Duke), from NEW Pawsibilities on July 4, 2020. He was…read moreone of three littermates all from Kentucky. When we got the dogs, they seemed fine and healthy but unfortunately all three were exposed to parvo before making the trip to Wisconsin. When we chose to rescue rather than purchase from a breeder, we knew there were risks involved, especially rescuing a puppy who was too young to have had all of his shots yet. Jim and his crew stood by our puppies 100% and did everything in their power to bring the pups back to health. Two were treated at the rescue free of charge (ours included), and we firmly believe Jim saved their lives. During the process, he updated us twice daily and was available all times of the day and night once we brought Jack back home to answer questions about what was "normal" during parvo recovery. It's clear he is truly in this to help save dogs, and he saved ours. We are so grateful and can't speak highly enough about our experience. So many of the negative reviews feel really unfair. When you rescue, you are bringing home a dog from a high population area who has been exposed to lots of different environmental factors. To expect a blank slate is unrealistic. Saving dogs takes work, and we knew that going in to the experience. To Jim and everyone at NEW Paws, thank you SO MUCH for bringing our amazing dog into our life. He fits into our family so perfectly, and we can't imagine a life without Jack. He's truly one of our pack and has brought so much joy to our home.

This place certainly lives up to it's namesake, as they have spoiled my already quite pampered…read morefeline rotten every time I have brought him in for a nail trim or short board when I am out of town for work. These folks love animals and it shows in how they operate their business. Pricing here is admittedly higher than you will find for similar services elsewhere, but it is on par with the level of care and service provided by their friendly and knowledgeable staff. They also have a nice selection of retail items that are of very high quality. I feed my cat Orijen dry kibble as it is high in protein and grain free. This is about the only place around I have been able to find it. Most big box stores like Petco have never ever heard of it. If you have a spoiled pet and you don't mind spending a little more to make sure they are well taken care of, Touch of Class is a great option.

0! We have seen 0 credit!! Please be aware of TOUCH OF CLASS IN OSHKOSH on Old Omro Rd. they…read morestarved/emaciated our dog while we were in Spain. Once the small business was sold to a corporate company. Please be aware of the new ownership. Benny has gone there since he was a puppy, he is 6. They are blaming us since we asked them to own it. Please think twice before sending your dog to Touch of Class. This Is Debbie Allison, new manager's response... Our dog came home and threw up 4 times after drinking water because he was so ematiated. The carpet could not be cleaned. PLEASE DO NOT TAKE YOUR DOG THERE!! We tried to give them a second chance, but when asked to cover carpet cleaning decided to blame our dog. Please share!!

The main reason I am leaving this review is to ensure that I never come here again. They may be…read moregreat for locals, but I have been traveling to the EAA fly in with my service dog for the last three years. After a couple of weeks of travel, he needs to be washed (Standard Poodle). I keep his coat short so he usually just needs some water and soap. This is difficult for me in the RV, so I look for alternatives. I tried this place two years ago and found the self wash room to be filthy. There was long dog hairs all over the room and it had clearly been that way for some time. Fast forward two years later and I had forgotten about this place. They advertised a self wash on Yelp, so I thought I would check it out. When I got there I realized it was the same place. I then thought, it has been two years, maybe it would be cleaner. Not that it mattered, there was no other customers in the store, but I was told that self wash usage was booked out for a week. So, I am posting this to remind myself to not bother with this place ever again. I only need ten minutes of water to wash my dog. I had even brought my own towel, shampoo and conditioner for my boy. The main reason I look for a self wash is to not have to bend down, as my disability makes that difficult, thus the service dog.

Fantastic grooming service. They bathed my English Bulldog with care and clipped her nails to…read moreperfection. Very gentle and kind. I highly recommen!

They do a great job on my dog and their prices are reasonable. I am very pleased with their service…read moreand they routinely groom my dog. Stay away from Petco they scalped my dog. The staff is very accommodating they give me standing appointments between grooms to trim my dog's butt lol. My dog is so proud of how he looks after his groom! I am so happy I found this groomer.

Great place most affordable,nice people and they do a good job on the dog. They get him from the…read morecar because of my mobility issues. How meat is that? I would recommend. Went to Petco for years until my groomer left,and it all fell apart! The depot is so good glad I gave them a try support local businesses.