1. Groooming by Katrina

    1. Groooming by Katrina

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    Oconomowoc, WI

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    Groooming by Katrina

    1.9 (13 reviews)

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    Straggly ear hair

    Terrible experience with even worse customer service. Brought our dog in to get a clean up (matting removed, ear and tail hair trimmed, etc.). When we brought our dog home he still had terrible matting behind his ears and his hair was all the exact same length only now clean. We are so disappointed. When I called to get my money back, Katrina hung up on me. Very unprofessional and greedy to take money for a service you did not perform. I am so upset by this and just want to prevent anyone else from having this happen to them. DO NOT USE KATRINA unless you want to be robbed of your money!

    Erin M.

    We were so happy to have found Katrina a few years ago. Our dog is aging, has arthritis, and has never completely healed from an ACL surgery. Needless to say, he can be challenging to groom. We went to a number of groomers in the Lake Country area and he always came home with nicks and was often very skittish for a few hours afterwards. All of that was pre-Katrina. Katrina has a way with our elderly pup that no one else has come close to. He is comfortable with her but more importantly she knows how to handle his achy body with care. AND...he always looks so handsome when we pick him up. Katrina is so friendly, professional, caring & philanthropic. We are so proud to call her our groomer.

    That's not a trimmed paw. It Clearly shows lack of experience as it's a very rough cut

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    7 years ago

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    Silver Leash

    Silver Leash

    4.3
    (4 reviews)

    I don't know how well they really groom because my first few impressions were not great…read moreunfortunately. I called and left two messages (which is the ONLY way you can schedule appointments or get much information other than walking in) and neither call was returned. Stuff happens, messages get lost, so I decided to walk in and did not get a warm reception at all. I'm assuming it was the owner in the middle of grooming and she asked what she could do for me in what seems to be a clearly irritated tone. I explained I had left two messages and hadn't heard back (to which you would think you might get an apology or explanation but got nothing except a further irritated expression.). I asked pricing, availability and how best to schedule appointments. She answered $75, which is around double nearly anyone else I've ever talked to or gone to. I asked if she does much grooming on many doodles (as I have had several groomers 'poodle' my doodle, which is why I am so particular about groomers and will pay more for one who knows the true 'doodle' cut .) I think she actually rolled her eyes and said yes, she has been doing lots of mixed breeds for years. The demeanor, way she answered and less than warm first impression turned me off very much. We are new to town and have owned small businesses in small towns and word of mouth can be your best friend or your worst enemy, and while we all have off days I was less than impressed from this interaction...especially compared to all the other local businesses we have been fortunate enough to interact with who are warm, friendly and eager to help. Also, we choose to give our business to companies who adapt to changing times and busy lives. I go to a groomer because I am too busy to groom my own dogs, work full time and can not call during business hours during the work week to schedule appointments. We look for businesses that have scheduling online or even via email or Facebook. This business does not nor did they return a call from my two phone calls and messages I left. Needless to say, we will NOT be bringing our dogs there nor recommending this business based on this.

    This is the only place I would ever take my dogs for grooming. The owner is an award winning…read moregroomer that has pretty much groomed every dog breed or mixed breed out there and has years and years of experience, unlike the pet food store groomers who dry the dog in a kennel with a blower rather than professionally on a table and maybe have been grooming dogs for a month. Care is taken to find out just what you are wanting done at drop off so there are no surprises. Dogs are happy and squeaky clean when you pick them up. And prices are low for grooming and nail trims compared to the big name stores. It is so nice to have the Silver Leash and worth the half hour drive for me to have my guys groomed so well. Plus there are fun dog treats and chewies and toys in the shop for a post grooming treat.

    Groooming by Katrina - groomer - Updated July 2026

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