After looking at the first comment, it seems nothing has changed. They are still talking at the…read morefront counter and could care less about anyone else. Called ahead and verified they had what I was looking for, came down and they don't have it. After describing in detail exactly the product name and detailed description you would think not a problem. Somehow they mistook that for a completely different product with no relevance to what I needed. They then told me the Layton store had it. Wanting to triple check I had them call back to verify one more time. And come to find out that they don't have it either. After years of great experiences in the Las Vegas area with big 5, that will be the last time I will go in. The front counter banter between employees and the lack of customer service has ruined the long standing run I had had with Big 5

Love that they are requiring masks and if you don't have one by now what rock have you been living…read moreunder? Friendly and helpful staff.

My all time favorite store west of Indiana, I have short term memory loss that always puts me in…read moreunfortunate situations of not knowing where I am or what I'm doing, lucky for me, an associate (mason) went above and beyond to make sure I was safe and either exited the store or got what I needed, he even took my cars keys and help me find my car based off my keys as I forgot which one it was. Will definitely be coming back anytime I have any sports needs and I can remember what it is!!

I purchased a air soft gun for my grandson for Christmas last year. The gun didn't work and sat…read morefor months without my knowing. My grandson had never played with it, so I took it to Big 5. The Manager of the store is Marcial. I went in the store thinking they would say, "too bad." I was pleasantly surprised when Marcial said he would exchange the gun for a new one!! Imagine my surprise. I took the gun back about 5 months after I purchased it. My grandson got a new gun and we were so excited!! The experience was wonderful. Last week I went to the store to find a pair of snow boots for my granddaughter that was on clearance. The gentleman helping me could not find the boots. Marcial went with the young man and another young lady and looked for the boots. Marcial came back with a different brand but basically the same boot I wanted for $2.00 cheaper. I told Marcial his customer service if fantastic. I will ALWAYS go to Clinton Big 5 for my sporting needs. Marcial has an excellent team to work with him and I'm sure his example flows over to the other team members. The are all wonderful, going above and beyond! Thank you Big 5 Clinton Team :)

The Famous Footwear in Layton is definitely my favorite store. It is clean and the staff is very…read morefriendly, not pushy, and knowledgeable. Plus they have a great selection of Converse! Yeah finally.

Bought 2 pairs of shoes. Both running shoes, both super comfy. Best pair is the Kswiss tubes…read morerunning 100. So comfy! Extra cushion from the tubes on the bottom. Next pair is Nike dual fusion. Bright colors! Comfy.

I came in with a cracked driver shaft. Brought it up to the counter and the guys in the back were…read morevery helpful. Answered any questions I had and they repaired it in a few days. Luckily, I did not have a tee time booked that weekend hah. I'm sure if I did, they would have been able to accommodate me. Definitely makes me want to go back if I have any other issues.

Incredibly rude and unhelpful staff. Drove 45 min to buy a new putter and left empty handed.read more