Warning to customers: if privacy matters to you, be aware that private medical conversations at…read moreConfluence Health Mares Campus are clearly audible in adjacent rooms. While I was in Room 20 on the second floor, I could clearly hear the doctor-patient conversation in the room next to me. I raised the concern during my visit and was told the sound machine in the room is there because this is a known issue. My doctor also told me he had already raised the issue with Confluence management, no action had been taken, and he would mention it again. When I asked if it was just this room, he said no, it was every room.

Not efficient. No one answers the phone and when the operator does after more than 30 minutes you…read moreare transferred to the department you need like orthopedics where you are on hold for another 30 minutes. Receptionists will not call you back to schedule appointments. It does not matter how many times you call. Really looking forward to finding better quality healthcare in another city. Continually very disappointed.

Worst doctor patient experience I have ever had! Dr. jason Grosdidier was condescending, dismissive…read moreand accusatory. I have never had such an unpleasant meeting with a healthcare provider ever. Even the front desk staff at check in was rude and unfriendly. I recommend going anywhere but here for your healthcare needs.

Very helpful, professional and knowledgeable staff…read more I went in with a hurt brain and came out a believer, yes Sir !

Three surgeries...two major.... Dr. Vejvoda is outstanding, He cares about his patients and makes…read moresure you know the pluses & minuses. Has a 1st rate staff. FIVE STARS+ Steve P.

One of the very best surgeons that I have had the pleasure to know. He is on the cutting edge in…read moreeach and every surgery...No pun intended...

There is a wide variety of medical services available here. Most medical staff that I've used were…read moregood and helpful. Most receptionists and schedulers are quite good too. The patient advocate people are very good. The billing department needs training and/or the billing system needs fixing. Oh, the business name has changed to Confluence Health.

Called dermatology today to make an appt. They're requiring a referral even though I have double…read morecoverage and my insurance doesn't require a referral. Her suggested solution? Go to urgent care, waste their time and clog up the system unnecessarily to get a referral I already know I need. I only called confluence to make an appt at this place because it's actually URGENT! Once again, I am opting for care elsewhere. When the care here is generally abysmal and there are artificial roadblocks all over the place to even getting that abysmal care, I'll drive to anywhere I need to go. I wonder how many lives they're costing by being so incredibly delayed in providing care and by their artificial roadblocks to care. Here's a helpful tip for anyone else looking for a dermatologist: go to Lake Chelan Health Specialty Care Clinic. They immediately understood the urgency, didn't require a referral, booked me only one month out, and added me to a cancellation list for next week. It was quick, she was immediately understanding and personable, and the whole process was really efficient. Confluence should take some notes. Or didn't you guys notice you're losing business right and left from your only actually paying customers with commercial insurance.

Scheduled an appointment over the phone they called and cancelled after driving almost an hour…read more 100% their fault, wouldn't check in over the phone for express care so had to wait. The pharmacy is the real problem 6 staff members Hispanic girls at desk are arrogant to white people very nice to other Hispanics 2 people waiting require 25 minutes to fill a script with no one working on filling them. Staff sits and talks about Mexican food instead of working. Never known how people like this keep a job to do nothing and jabber about food at WORK. The medical field is ever deepening its poor performance. The doctors/practitioners are nice and knowledgeable but support staff is a joke and clearly directed to the Hispanic population instead of everyone which is very sad. White people are received with a sharp Name!? Hispanics with Hola! and a nice tone. My prescription I was first in line for came after the Hispanic folks 10 minutes after me. I don't believe in promoting any race over another and having support staff pander to it is disgusting. Priority is patients not skin tone. Do better

The pharmacy at CVCH is soo nice! Always accommodating and…read morewelcoming and smiling. The nicest pharmacist!

I have great hesitation about returning to this place again, and I've been putting off writing this…read morereview for quite a while. I thought the front office staff was extremely welcoming, helpful and professional. Like a reviewer below, I wasn't able to get in as fast as I'd hoped, but - given the circumstances of the world right now - I didn't let that bother me too much. This clinic is close to home and convenient to drive to. I had been working with their PTA, Brandie, who unfortunately was condescending and visibly annoyed while working with me. She would giggle after making passive comments about me/my performance in order to present the comments as playful, which was extremely unsympathetic considering my physical situation and level of pain. I felt like she was mocking me. At one point she even angrily snapped "I'm trying to help you!" when I winced during therapy. I don't believe any professional should be snapping at patients simply for having a reaction to the pain. That's part of the job and a big part of therapy. I guess my facial expressions displeased her? Strange. If I decide to return I will be requesting to work only with other staff.

The front desk gals are super nice and professional. Biosports texts out same day reminders of…read moreappointments if you desire. The facility is good sized and has a lot of options for recovery in the way of pool, machines, massage, and floor equipment . I was lucky to get to work with Chris who has helped me through a number of challenges. I went in with a walker and now I am back to getting on with life as usual. I am healthier, stronger, and more flexible. Chris would listen to me when I said I found pain and we would work to remove it and keep on going. He would keep the workouts always changing and so it was never boring. Biosports has a lot of trainers. If you don't click with yours you could always ask for another one.

This place is very unique to many needs medically . I feel…read morevery fortunate that I discovered it and had a great experience with this facility . I called And was able to schedule an appt with in 24 hours . No other clinic would have been able to get me in this fast and help Me

All the providers at RediMedi genuinely care about their patients. They provide excellent care and…read morealways go above and beyond. Appointments are available within the week, and if it's urgent they will work you in. The Direct Patient Care membership is the way to go.