There is a wide variety of medical services available here. Most medical staff that I've used were good and helpful. Most receptionists and schedulers are quite good too. The patient advocate people are very good. The billing department needs training and/or the billing system needs fixing. Oh, the business name has changed to Confluence Health. read more

Called dermatology today to make an appt. They're requiring a referral even though I have double coverage and my insurance doesn't require a referral. Her suggested solution? Go to urgent care, waste their time and clog up the system unnecessarily to get a referral I already know I need. I only called confluence to make an appt at this place because it's actually URGENT! Once again, I am opting for care elsewhere. When the care here is generally abysmal and there are artificial roadblocks all over the place to even getting that abysmal care, I'll drive to anywhere I need to go. I wonder how many lives they're costing by being so incredibly delayed in providing care and by their artificial roadblocks to care. Here's a helpful tip for anyone else looking for a dermatologist: go to Lake Chelan Health Specialty Care Clinic. They immediately understood the urgency, didn't require a referral, booked me only one month out, and added me to a cancellation list for next week. It was quick, she was immediately understanding and personable, and the whole process was really efficient. Confluence should take some notes. Or didn't you guys notice you're losing business right and left from your only actually paying customers with commercial insurance. read more

I don't know how anyone could give this hospital five stars. Maybe the hospital itself. If I had to sum my experience with Confluence in one word it would be "Attitude." As in a poor attitude. It starts with the nurses. Egotistical, arrogant, superior attitude. I am a retired, degreed professional, and the nurses expected obsequience. If asked a simple medical question it was taken as an afront. After admission it took 24 hours for the specialist to examine my son, and even then he hadn't spoken with the referring physician. And this specialist was informing me my son would be in surgery within twelve hours. After speaking with the specialist for two minutes it was evident he knew nothing about my sons case. That, coupled with the aggressive and dismissive attitude of the nurses motivated me to remove him from their care. When I made the decision to remove my son from their care the nurse literally ripped the IV out and left his wound bare, without a bandage. I took my son straight to UW Montlake in Seattle. At UW my son was seen by four specialists within one hour of arrival. We were told an infection had spread to his bones. They were aghast at the condition of the wound. The doctors were conservative in their approach and he was given a one week course of IV antibiotics and eventually sent home with a twelve week course of oral antibiotics. The specialists at UW said a one day delay could have resulted in amputation or death. It's my opinion the Confluence "specialist" was intending to amputate. Subsequently, the "providers" at Confluence filed with the State of Washington accusing me of abuse. The absolute gall of it infuriates me to this day. This accusation reeks of retribution, which it is and was. Also, I've spoken with others about the "CARE" received at Confluence. It seems there a LOT of amputations there. One other thing, I've noticed a thinly veiled racism from the nursing staff. In my opinion, they expect brown people to defer to them and treat them as though they are not to be questioned. As I live in Wenatchee, I've made arrangements to be moved to UW if any emergency arises. If the passes are closed, via aircraft. Fortunately, I have the resources to do this. I pity those who have to rely on Confluence for care. read more

I really like Huilin Sun! She knows what she's doing and is very educated. She listens to your concerns and addresses each one of them. She is delightful! read more

Prompt and friendly service at reception followed up with a very insightful and friendly doctor's visit. I have to say that I was impressed with the customer service across the board. Doctor's office tend to have a reputation for coldness or indifference, but that was not the case at this location. Parking was a breeze with more than enough spots available in a non-pay lot. read more