I received excellent care in Associated Physicians' Behavioral Health department while going…read morethrough cognitive behavioral therapy. Dr. Roth helped me reach concrete and abstract goals related to my mental and emotional health. It's made a world of difference in my life and I cannot recommend their services enough. :)

I recommend Gil Rother because he is emphathic, incredibly insightful and a great communicator.read more

My family became patients of this facility two years ago and have had a LOT of issues since. There…read moreare a few staff members that are great, however overall I do not feel that Patient Care and Experience are important to the staff at this location. Two years ago three members of our family were given a new diagnosis that required some navigating of the health care system (laws, paperwork, additional appts, etc.) The staff at this facility is often unhelpful in aiding us with questions or navigating our care plan. They do not help patients understand processes, guidelines or care schedule. We've had lost paperwork, missed medications, and more. I've mentioned before that I do not understand our care plan, but no one offers to help talk through it or kindly and patiently explain things to me. I'm often met with curt responses and just dead-end "good luck with that" kind of attitude. I feel that the staff finds me difficult. Im sure. But I'm a mother advocating for my child, and when my healthcare team is not helping me help my child then I will continue to advocate for them. I don't think it's too much to ask for people to tell us if things are coming up due. I understand the staff have limitations and guidelines to follow. However, if you're the type of person looking for healthcare team who are ON YOUR SIDE, who advocate and look out for you, then this is not the facility for you. I've called the patient complaint department before and unfortunately not had any resolution. Another message left today. We will see.

Just about every time I've gone to this clinic I've had a great experience. Dr. Khan is very…read moreunderstanding, kind and knowledgable. I drive about an hour to see her because she's a great primary care provider for routine checkups as well as other medical concerns that come up. I didn't get the same sense of warmth with the NP I saw when Dr. Khan was unavailable though. The receptionists are always very friendly, great parking and the facility is updated and always clean. If you're looking to try out new provider, I highly recommend checking out the Deforest clinic!

August 2016 I just…read morecame back from a visit with Dr. Sheila Kredit and could not be more DISSATISFIED with my service from beginning to end. First off, I'm new to Madison and had to find a doctor that would see me in time in order to get a physical for teaching which consists of a physical fitness test and a tuberculin (TB) test. I had asked the receptionist on the phone that I needed a tuberculin test, but after Dr. Kredit saw me she said that needed to schedule an appointment a separate day. This is just the first complaint I have. Not only did they not listen they CHARGED me for a separate visit only to be told that I have good insurance and that I don't pay anything. Well, I pay a good ever increasing dollar for my healthcare and for them to tell me that insurance will cover just made me feel taken advantage of. Second, it may be everywhere nowadays but I had to fill out a non healthcare Obamacare questionnaire asking me about smoke detectors and if I own a gun and how many and where they are kept. I asked them to treat me like a person and not pry into my personal life. This wasn't received well. They told me unless they knew everything that it would be difficult helping me. Third, my visit took four and a half hours. That is just for a blood panel test (which actually took 3 minutes to draw my blood) and an intense questioning which I feel was punishment for not answering the Obamacare questionnaire. My appointment was at 8:15, which they were on time (my only positive experience) and I left the phlebotomist at 12:45. Quite awful to have to fast for 12 hours and then have a four in half hour appointment. Fourth, I was told that in order to get my physical statement, in order to teach, I needed to have a behavioral assessment. I told Dr. Sheila Kredit that the Illinois state law describes the physical statement to be an affirmation that I'm able to be physically fit an free of communicable disease. Dr. Sheila Kredit said her interpretation is that physical also means mental. I was flabbergasted. It's like saying up is down. They refused to sign my form after I went for my follow up to my second appointment for my tuberculin test came up negative. I'm physically fit and free of communicable diseases but they won't sign my form. The takeaway should be that: Wingra Family Medical Center is unethical by using my healthcare to extort money out of my insurance company; Dr. Sheila Kredit is inept at her job because she can't listen to her patient's needs. Do not go to Wingra Family Medical Center for your healthcare. You will be disappointed.

I had an amazing appointment with Dr. Sheila Kredit. She listened carefully to my concerns and was…read morehonest about what diagnostic tests were possible and reasonable. She carefully and sensitively listened to my symptoms. I was especially appreciative at how respectfully she treated me. Dr. Kredit is a resident at UW Madison and it is expected and anticipated that she touch base about treatment with her more experienced colleagues if necessary. As it turned out, it was not necessary. She diagnosed my medical issue and made appropriate recommendations as to addressing my issues. I am hopeful that Dr. Kredit stay in Madison where I am raising my children so that she can take care of my whole family. I love Dr. Kredit.

Comfortable facilities and considerate staff, My primary…read moredoctor works out of this facility, I have also had lab tests taken here and therapy visits. Overall I think this is a great clinic, I live on the other side of town but prefer this location and have been coming here for years. Would recommend!

I am a covid long hauler and struggling to find a Dr. that took me serious early on with my…read moresymptoms. I have been working with Dr. Preston M. Stephens and he has been understanding. He is an amazing Dr. I just wanted to give him a shout out for helping me because this has been such a long health journey. The facility is clean, friendly, and welcoming. I suggest getting in early for check in. To the staff at Odana Atrium keep up the amazing work !

I had an excellent experience at this urgent care. I arrived in extreme pain and was immediately…read moregreeted as I tried to get out of the car by the security officer, Asim C., with a wheel chair. He was extremely kind and gentle with me and made sure I got where I needed to go. He helped my friend who had transported me find me inside an after she parked. I don't know the names of the people who got me back to a room or of the other people who assisted, but, to a person, they were caring and solicitous of my well being. The physician, Claire Gervais, couldn't have been more attentive or caring. She was respectful, listened well and ensured I understood my situation and options. I've only used an urgent care once before, a few decades ago, and this experience was by far the best. And when I left, Asim C still remembered my name and took good care of me until I was in the car. Thanks to all especially Dr Gervais and Asim!!!

From check in to check out, every staff member was kind and pleasant. I didn't feel rushed, I felt…read moreheard and my concerns were managed.

This is my repeat visit five years after my first. I had an excellent experience when I was there…read morelast time. And today's visit is nothing short of outstanding. What are some of the things that made the visit better. First of all, the preregistration and all the questions and forms that you fill out are done ahead of time online and on their phone app. When I got to the clinic, I scanned the QR code that was sent to me. Within minutes, an assistant placed a band with my name and number on my wrist and directed me to the second floor. After a very short wait, a nurse called my name, checked my wristband, and took me back to my room. Within a half hour, I was undressed, and the monitors placed IV started, and I was ready to head out to the procedure room. My doctor came into the room, asked me the usual doctor questions, and had me sign the consent form.

Had my scheduled colonoscopy procedure done yesterday at the Digestive Health Center. Due to my…read morefamilial history and prior personal results I am on the 3-5 year plan for colonoscopies. I've had about 6-7 prior colonoscopies using the monitored sedation method. All were relatively pleasant experiences including my two prior procedures also at this facility. Yesterday, a few minutes before I was wheeled into the room where the procedure was to be performed the physician checked in with me and explained that he would be using the "conscious sedation" method. I explained my trepidation with this form of sedation given past negative experiences I witnessed with my parents. The doctor stated that the conscious sedation would cause fewer issues after the procedure. I responded that I have never had any post-procedure issues with the monitored sedation. By his reaction, It was obvious that the decision had been made and that my input did not matter. I was wheeled in to the procedure room. What followed was the stuff of nightmares. Despite being dazed and unable to speak I was an unwilling (albeit mute) participant in the doctor's running commentary with the two nurses assisting him. I felt the insertion of the probe used for the procedure as well every push of the instrument as it proceeded further through the colon. To say that this was an uncomfortable experience would be an understatement. Adding to the unpleasantness is the fact that it felt downright humiliating. I am mostly troubled by the fact that I was given no input whatsoever in the form of sedation that was used. I am aware that there are medical considerations that factor in when a physician decides on how to sedate a patient. However, I informed the physician that I have had absolutely no adverse issues with the monitored sedation used during everyone of my other colonoscopies. The patient should be informed and have some input on what is being done during any medical intervention. The news of the sedation method to be used was presented to me at the last minute, almost as an afterthought. I believe that the ONLY times a doctor should unilaterally decide are: A) If the physician is paying for the procedure, or B) If it's their colon that is being explored. I strongly suspect that the physician's employer may be dictating the "conscious sedation" on it's practitioners. My doctor mentioned that prior to my afternoon appointment he had already done 11 procedures, and still had one more after mine. With "conscious sedation" there is no need for the recovery time usually associated with other sedation methods, so post-procedure patients can be ushered out the door a lot quicker. This would allow for one doctor to do many more procedures in a day thus increasing the clinic's profitability.

Thank you to the whole awesome team today! I'm new to Madison and needed to be seen today. A…read morecolleague suggested this facility, mentioning how patient and kind the staff is, and it was a great experience. Everyone was kind, thorough, speedy, and a total pro at their jobs!! Free parking. Exceptionally clean urgent care, registration and pharmacy areas. Thank you: Elizabeth in Registration Michelle nurse Jessie PA Mason in Pharmacy Folks in the lab I'm so grateful!!

Even though they were busy with walk ins my wait was only a few minutes. The doctor Elizabeth…read moreWolter PA was personable and kind. I was told everything that was going on and she made sure I understood. Heer manner was caring and comforting. I appreciated that. This was in Urgent Care