This was my second visit to East Hospital. My first was a few months ago to use the swimming pool…read more There's plenty of free parking, which is great, and the signage throughout the facility is clear and easy to follow. Upon entering, staff members are stationed at the information desk to answer any questions, which is helpful. The pool is located in one corner of the building. There are lockers available for changing, and a lifeguard is always on duty. It's a lap-sized pool and overall a nice facility. This time, I visited a friend who was there for a procedure. The hospital itself is only a decade old so it looks well kept!

After an emergent reconstructive hand surgery with a two night hospital stay and a half dozen OT…read morevisits, I am very impressed with the caliber of the staff and the respect they have shown me in my recovery. This is a state of the art facility and we are lucky to have the UW hospitals including this one so close to home. This will be a long recovery and I know that I am in the right place.

Be sure to carefully read the GChart in which they document your visit and send you and check for…read moreslander, defamation of character, and outright intentional LIBEL which they will vehemently deny if you call to protest what they have written! They are completely two-faced and will do whatever it takes to deflect their completely unprofessional behavior on you. I arrived early for an appointment a few weeks ago feeling violently ill due to taking a medication for an aching hip and I was seeking some help, only to be "greeted" by two of the most rude, unprofessional desk workers imaginable and treated like an annoyance instead of like an ill patient who was ready to pass out from exhaustion, having been up all night vomiting even after I explained to them what was wrong and why I was there early!!! I am a Christian yet I never Bible thump others, and in return I do not appreciate others shoving their perversions in my face. If someone wants to role play Boy George and dramatically roll his eyes, then that person can do it after work at a drag party, and if someone else wants to giggle through a personal call and point her nine-inch nails at me demanding that I sit down and wait for a nurse then GHC must be desperate to find good, compassionate employees', so sad! When you go there be sure to be all camera'd and recording device'd up so you can gather evidence of who is mistreating you too!!!

1) The business office is terrible and will charge you fees/co-pays if you talk about anything off…read morewhat the appointment was scheduled for. I went in for a physical (no copay) and because labs were ordered & prescriptions called in, they deemed it an office visit and charged. SNEAKY & DEVIOUS and I will be leaving GHC at the first opportunity. 2) Whomever watches the my chart messages told me twice to find another doctor to see when the 2 doctors I previously saw (for a sinus infection) were out. Aren't doctors suppose to cover doctor's patients when they are out? TERRIBLE if this is how the medical profession is going.

Horrible experience. Waited 2.5 hours for a simple sports physical. There was hardly anyone else in…read morethe waiting room. Finally had to go ask when we were next and they brought us back. Once back there they told us they would be back with signed paperwork and they never came back. Had to go find someone to ask what the hold up was. I have no idea if they are just short staffed or unorganized but I would not recommend this place.

Poor service and they don't prioritize patients - will have you waiting long and see others first…read morefor the same type of appointment. Don't recommend

Awesome clinic with amazing providers. But be aware that this is not the Urgent Care location. UC…read moreis located at the Union Corners location off of East Washington Ave :)

The doctors are very knowledgeable, but it is very hard to get appointments. Available…read moreappointments are often months in the future. To get in earlier you have to plead your case with a nurse. It is very frustrating.

My family became patients of this facility two years ago and have had a LOT of issues since. There…read moreare a few staff members that are great, however overall I do not feel that Patient Care and Experience are important to the staff at this location. Two years ago three members of our family were given a new diagnosis that required some navigating of the health care system (laws, paperwork, additional appts, etc.) The staff at this facility is often unhelpful in aiding us with questions or navigating our care plan. They do not help patients understand processes, guidelines or care schedule. We've had lost paperwork, missed medications, and more. I've mentioned before that I do not understand our care plan, but no one offers to help talk through it or kindly and patiently explain things to me. I'm often met with curt responses and just dead-end "good luck with that" kind of attitude. I feel that the staff finds me difficult. Im sure. But I'm a mother advocating for my child, and when my healthcare team is not helping me help my child then I will continue to advocate for them. I don't think it's too much to ask for people to tell us if things are coming up due. I understand the staff have limitations and guidelines to follow. However, if you're the type of person looking for healthcare team who are ON YOUR SIDE, who advocate and look out for you, then this is not the facility for you. I've called the patient complaint department before and unfortunately not had any resolution. Another message left today. We will see.

Just about every time I've gone to this clinic I've had a great experience. Dr. Khan is very…read moreunderstanding, kind and knowledgable. I drive about an hour to see her because she's a great primary care provider for routine checkups as well as other medical concerns that come up. I didn't get the same sense of warmth with the NP I saw when Dr. Khan was unavailable though. The receptionists are always very friendly, great parking and the facility is updated and always clean. If you're looking to try out new provider, I highly recommend checking out the Deforest clinic!