Words can't even begin to describe the incredible level of service provided by the staff at New…read moreBraunfels Storage. I could write a novel about Kandi and how sweet and pleasant she was to work with. I recently filmed a video to propose to my girlfriend and needed a storage space to get a particular look for my shots. Kandi received my request online and reached out almost immediately. She was unbelievably helpful from beginning to end and I seriously can not sing her praises enough. On top of providing great customer service, her interest in what I was working on was what really stood out. I honestly think she was just as excited about the video proposal as I was! I feel like I gained a true friend in Kandi, as well as the rest of the incredible staff there at New Braunfels Storage. Thank you so so much!! I would not have been able to pull off the amazing video without your help!!! By the way, she said YES :)

Place is marginally clean and had grown since opening. Every year there is a "nusiance" increase in…read morerates "To strive to be competetive". With all the new climate controlled storage places in the area now, there is more competition so you think priicing would stabilize, right? Heck no... they went up 15% ! I would most definately shop around before making your choice to store here. They are using their location and the new residences building in their back yard to their leverage.. The last place I had was purchased by Cube Smart, they are just as bad and provide a 10 page contract covering them from any liability for your loss if one occurs. Take your money you would spend and build a nice storage building at your home... Over a year it will cost the same then you pay nothing. Buy a high efficency thru the wall 110 A/C unit, insulate your walls and reflect your roof and you will still pay less long term. "purge and choose"

Just used my Groupon for this cleaning service and I am happy with the results. Make sure to read…read morethe fine print and check your mileage to avoid being charged extra fees. My tech Albert was great and did a good job. I will definitely use them again.

This is a terrible company in regards to professionalism. They DO NOT tell the truth. They…read morecleaned my carpet and damaged my front door with their equipment and refuse to repair the damage. I did not see it until they had departed. I called and they made fun of me and lied to me about coming to repair the door. I am 90 yrs old and unable to do the work nor do I have more money to hire it done. They are not a reputable company!!!!!! I would not recommend them to anyone in fact I told two homeowners who were going to use them to think twice!

I had a camper at this location for a little over a year and a half. Never had an issue - owner was…read morepretty quick in responding to my emails the few times I reached out. They quickly set up the space for me to move the camper in originally. I just moved it out after donating it, but I would store a camper there again. Good gate access.

The owner has zero customer service, he cussed me out and told me to figure out why I was late on…read moremy payment, when I had a voice message from him on Sept 22nd stating my payment was payed in full. I was trying to get clarification from him, but instead I got an earful of rudeness.

Stay away from them. They are under "new management" and have raised the rates significantly and…read morecharge outrageous fees. At first they seemed like very nice people but don't want or care to hear any issues you might have with the facility or services. There is no excuse to be rude and try to take advantage of their customers.

I rented a unit for 6 months from Lone Star. It was easy in and out. Best price in town I did my…read moreshopping around. The two ladies in the office are the best! Supper sweet and helpful!!!!! :)))) Always willing to go the extra mile and such great personalities. I have referred two friends that have leased here and know they are very happy as well!!! Thanks Lone Star!!!

This storage location offers U-Haul rental pick up. However, they did not actually put the keys in…read morethe designated secure location. After a 20 minute call with U-Haul support they provided the code for box 1. Unfortunately this box was also empty. This is resulting in a 30 min drive to another U-Haul location as this storage facility could not maintain their contracted services.

Horrible customer service, isn't anything like when Bill ran it. I hope my storage is safe as I'm…read moreout of state, nobody answers phone or calls back, forget about emails they don't respond either

This is primarily review for excellent customer service as I wasn't able to end up using them for…read moreour move. They did a fantastic job of coming out on short notice to go over all of our property here that needed to be moved and they gave us a very competitive quote the same day in fact multiple quotes as I needed different things broken up for comparison. In the end, we already had our truck booked and we were stuck using their moving service, but I wish I could've gone with these guys as the whole team was just fantastic as far as being professional, responsive and organized. I also know that the folks that lived in our home before actually had used their services and were quite happy with them.

Do not recommend this company. Their staff was very slow and came unprepared. They didn't have all…read morethe packing supplies or proper tools to remove Tv mounts on day 1 as promised. Day 2 they took 13 hours to move half of a house with two small trailers. They also had no tools and had to use ours (simple drills, screwdriver etc). Keep in mind we paid to have them disassemble and assemble in the one day move. They ruined a brand new mattress with grease hand stains, and did not put our front door back on hinges properly. And to boot...they quoted $4,700 for the move and then hit us with a $5,300 bill, saying their guys worked 30 mins over the quote. The main issue being that they took longer because we had to unpack and find our tools to allow them to use. ***edit to respond to Victoria*** This response is a perfect example of the miscommunication and lack of professionalism. Nobody ever requested to leave a tv up. The day of packing, my husband was playing Xbox and said "whenever yall need to pack this let me know and I'll shut this down". This is also when we discovered that they did not have any tools to remove the TV, so, the TV wasn't going to be removed either way that day. Nobody was ever asked to "make beds" but we paid to have them put together (assembled). The movers also were not met with hostility. You had a group of young men with neck tattoos talking and bragging about their time in prison in front of everyone (including our children). My husband did the responsible thing, which was to address the staff as a whole. I'll mention he also tipped each one $100 bill at the end. We did this because it was apparent that the fault was on managment and not the individuals. They came both days unprepared without proper tools. Two separate groups of movers on two different days being paid to pack, dis-assemble and re-assemble furniture. (How is that possible?) Nobody was ever "cussed out" in person or on the phone. My husband called the very next morning and left a voicemail for the owner that was never returned. This response and lack of accountability again proves why I would never recommend this company.

Highly Secure and Clean facility. Best rates too! Convenient to Everything on North side of Lake…read more Will be happy to meet with you if you need something after office hours. When you have a unit, it is 24 hr access.

Excellent communication and helpful tour of facility. Handy carts available for use And security…read moreseems to be top notch. Would definitely recommend to anyone needing a storage unit.

Great location, even better customer service, price and cleanliness!! I highly recommend storing…read moreyour property here, it's the best managed storage location I have ever used.