New Braunfels Storage

(17 reviews)

Christa was very nice setting us up. Very clean and good prices. I highly recommendread more

We needed a big storage unit when we bring out some furniture and boxes and I stopped by Westpointe…read moreNB self storage to check it out. I had looked all over town for a good climate controlled building and one that was close to us. When I walked in, I was greeted by David. Such a nice friendly guy! He told me all about the place. How clean it is and they check regularly and there are motion detectors in each unit. That way if someone goes in your unit without your permission it notifies you on your phone. That information and the location, which is closer to where we live is what made me pick this self storage place. We weren't quite ready to get a unit, but knowing the information David gave us it was the right choice. He gave our information to Christa and she called me on the phone and introduced herself. She was so pleasant and sweet. She told me she would keep our name and if a unit popped up that we were looking for she would notify us. So the next month we were in town, Christa had given us another call, so I stopped by yesterday and got to meet Christa. Such a sweet wonderful person. So pleasant and just a downright nice person. David showed me a couple of units and we decided on one and Christa helped me get all set up. This place is so clean and spotless! The inside and so clean too! I would totally recommend this place to anyone that needs a unit. Yes it might be a little more than most storage units, but when you see how clean it is and it has climate controlled units, and motion detectors you might change your mind and get one. Plus it is right by the HEB and plenty of places to eat.

Lockaway Storage

2.7

(7 reviews)

easy process, and Great communication Chris is awesome. 10/10 recommend if your needing a storage…read moreunit out here in NB he's your guy!

Just stay away! They never answer the phone. They just sent an email raising my rent from $80 to…read more$92. Greed and poor customer service gets you no where.

Gruene Self Storage

Best freaking Self storage ever. Cheapest rates. Cleanest Units. And nicest person at the front…read moredesk. Someone give this man a raise please.

Excellent place!! The owner is always very personable and the front desk receptionist is always…read morekind and friendly. I have rented several times from several different storage places in and and around San Antonio and schertz for the past 10 years and the prices here at Gruene are way better than the others and I had even called around the Gruene, New Braunfels, and Canyon Lake areas asking about prices and these guys were much cheaper. However don't let the low prices fool you, the facilities here are clean and neat and all look new with cameras and exits appropriately places. They have discounts on their website and even though I didn't know this, the owner made sure to tell me about them and offered them to me. The receptionists even asked if I had a big moving truck and needed more room to turn around and if I did she was going to pick a storage room where I had plenty of room to turn around. Besides all of this one of my favorite things that was supplied is a dumpster for customers to use! This should be a normal thing for all storage facilities but I assure you it is not!! Only thing I would recommend but I don't know of any facilities who do it, is to have a donation area setup for stuff that is too good to go into the dumpster. Anyway, I love this place and highly recommend them!

CubeSmart Self Storage

4.6

(8 reviews)

Always clean on the premises. The units are climate controlled and cool during summer heat waves,…read morewhich is a wonderful. Employees are always smiling and friendly. Wish the hours were open later but otherwise no complaints.

I rented a unit and a truck last month after my Gram passed away. There was a lot of shuffling to…read moredo with her belongings. In such a raw emotional state, it was a blessing to be so well cared for by Tammy. Our unit was pristine and the truck was just what we needed. A month later, we realized we needed a larger unit and to rent another truck. Tammy made a way for us even though the busy season is upon us. She is thorough, efficient, and kind- truly concerned for our well being in such a heartbreaking season. I can't recommend Cubesmart enough.

Attic Storage

(1 review)

Clean and easy to rent storage unit who really care about their customers experience. Highly…read morerecommend for anyone in Seguin.

From the owner: Come check out our self storage facility Seguin, TX. We have a variety of storage options for any…read moreof your storage needs. Give us a call today or reserve your unit online!

Extra Space Storage

3.7

(11 reviews)

Nice climate controlled facility. Easy access, clean and the front desk resource is an excellent…read moregentleman, quick to respond and quick to help. Unfortunately if you keep your items in storage more than a few months you find the problem... In that prices increase every 60-90 days with the only notification via postcard note in the mail. I had a 10x15 and a 10x25 that cost $340 (total) for the first two months that was up to $680 by month 9. Really want to like the facility and location, but such manipulation of cost knowing that you have limited options to move contents ...only reason I'm even leaving a review. If you need to rent for a couple months, all good. If you are renting for a longer term head somewhere else, because you can't predict 'market' adjustments ...which never seem to go down just up.

I would only recommend this be a short, very short term plan. They increase rates periodically and…read moreblame the market rates. More like corporate wants all the money. Beware of the New Braunfels location, they seem to have a rodent problem. Stinks like it, have droppings in unit. Never know what other people have in their units tho like food. They have traps set out tho. Seems like they keep it clean.

New Braunfels Moving Company

See more unrecommended reviews

(54 reviews)

This is primarily review for excellent customer service as I wasn't able to end up using them for…read moreour move. They did a fantastic job of coming out on short notice to go over all of our property here that needed to be moved and they gave us a very competitive quote the same day in fact multiple quotes as I needed different things broken up for comparison. In the end, we already had our truck booked and we were stuck using their moving service, but I wish I could've gone with these guys as the whole team was just fantastic as far as being professional, responsive and organized. I also know that the folks that lived in our home before actually had used their services and were quite happy with them.

Do not recommend this company. Their staff was very slow and came unprepared. They didn't have all…read morethe packing supplies or proper tools to remove Tv mounts on day 1 as promised. Day 2 they took 13 hours to move half of a house with two small trailers. They also had no tools and had to use ours (simple drills, screwdriver etc). Keep in mind we paid to have them disassemble and assemble in the one day move. They ruined a brand new mattress with grease hand stains, and did not put our front door back on hinges properly. And to boot...they quoted $4,700 for the move and then hit us with a $5,300 bill, saying their guys worked 30 mins over the quote. The main issue being that they took longer because we had to unpack and find our tools to allow them to use. ***edit to respond to Victoria*** This response is a perfect example of the miscommunication and lack of professionalism. Nobody ever requested to leave a tv up. The day of packing, my husband was playing Xbox and said "whenever yall need to pack this let me know and I'll shut this down". This is also when we discovered that they did not have any tools to remove the TV, so, the TV wasn't going to be removed either way that day. Nobody was ever asked to "make beds" but we paid to have them put together (assembled). The movers also were not met with hostility. You had a group of young men with neck tattoos talking and bragging about their time in prison in front of everyone (including our children). My husband did the responsible thing, which was to address the staff as a whole. I'll mention he also tipped each one $100 bill at the end. We did this because it was apparent that the fault was on managment and not the individuals. They came both days unprepared without proper tools. Two separate groups of movers on two different days being paid to pack, dis-assemble and re-assemble furniture. (How is that possible?) Nobody was ever "cussed out" in person or on the phone. My husband called the very next morning and left a voicemail for the owner that was never returned. This response and lack of accountability again proves why I would never recommend this company.

Green Guy Recycling

4.7

(17 reviews)

I recently had the privilege of doing difficult business with Tommy at Green Guy Recycling. The…read moreexperience can be characterized by integrity at it's best. I experienced professionalism, courtesy, competency, accountability and more. This business checks all the boxes for me. It is locally owned, delivers high quality customer service, and services out environment. I cannot recommend more highly. Dr. Judith Thompson, New Braunfels

I've done my share of metal recycling, trying different businesses around the Austin area and I…read morehave to say Green Guy is the most friendly, helpful and organized of all of those that I have tried. From the time I arrived to the time I checked out I met the most helpful and courteous employees even thought it was 100+ degrees out. It reminded me of what customer service supposed to look like. Considering all that, I was very satisfied with the amount I received for what I brought in.

Compass Recycling

4.0

(5 reviews)

Professional guys and will definitely do business again with them! Highly recommend for shredding…read moredocs; efficient and done right on the spot while you watch.

Really great, helpful, reliable document shredding right here in New Braunfels. The staff are…read morepolite and helpful too.

Comal Iron & Metals

3.3

(3 reviews)

Get rid of the the junk quick and make a little money for lunch and buy new stuff that makes your…read moreproperty look better

I sent them several tons of scrap metal which they claimed only brought a value of $10. I was…read moreamazed. I told them to send me a check. Never got one. Honestly, they really do not seem to like to deal with people who, shall we say, do not match their heritage, culture and language. Unfriendly and unhelpful. I hope to never set foot in the place again after having been there several times. I will drive all the way to San Marcos instead, rather than have to endure these loathsome people.

JunkStart Junk Removal

4.9

(37 reviews)

Shawn and Eric arrived on time, were professional and kind. I really appreciated their help…read moreremoving items from my move in. They took time to explain their procedure and pricing before starting to load my items, which I thought was a professional practice of informed consent to their customers. They were great, I highly recommend this company and their staff. You are in good hands.

Moving is always stressful. Add in a few dog-and-teen destroyed bits of furniture and a charcoal…read moregrill that's seen better decades and you've got a head headache brewing. Calling Space Makers will alleviate those additional concerns. I called around noon and by 2pm, I had half of my garage back and didn't have to put everything in a special location or do anything in particular to make junk ready to leave. There was some truly impressive truck Tetris as they loaded my items in with those that came along with them. The over the phone estimate was clear and helped me understand what might change. Before Alex and crew got started on loading my items, they ensured that I understood what the charges were going to be and that they could take the items away for me right away. After an impressive short workout on their part, I had a ton more space and they had all of my junk. It hardly seemed fair. Highly recommended. Careful, considerate, and personable folks getting rid of the stuff you just can't fit in the city bin or wait for junk removal day for.

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22 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jasen M.

0

2

1

6 years ago

Their service and accommodations with both storage and office are great. I also love the location with the high traffic and easy access to IH35. I'm a returning customer that moved my office to another city for 2 years but I am happy to be back and Kandi and Oscar have been a big help. It is a shame however that the Certificate of Occupancy takes so long. I've had offices in Houston, Dallas, Philadelphia and other Texas suburbs and I've never experienced such a slow Certificate of Occupancy experience on a completed and operating office. However, it is what it is and NB Storage has been very helpful in navigating this slow and cumbersome experience. read more

Robin R.

0

1

0

13 years ago

Superior facility. Secure-gated facility with 24 hour access code entry. Very clean, easy access. Security camera monitored. Wide driveways for truck maneuverability. Regularly scheduled pest control. Right off I-35. Staff extremely friendly and GO ABOVE AND BEYOND to provide OUTSTANDING CUSTOMER SERVICE!!!!!!! Personal attention to assure your move-in meets your needs and demands! Facility and staff get 5 STARS. Will recommend New Braunfels Storage to everyone !!!! While other companies talk about customer service....... New Braunfels Storage IS Customer service oriented...... All with a smile! Great place!!!!!! Robin read more

Priscilla R.

447

9

0

5 years ago

I was searching for a storage unit in the area and NB Storage had the best price. I even got a month free. Oscar & Kandi made it super easy to move. We all know how stressful it can be, but Oscar put me at ease and even showed me to my unit. It's a r Fr eat space for a great price. I'm definitely happy with my first storage unit purchase and to make it even better it's no contact it's month to month lease. Oscar didn't give me a taco, but he's still a nice guy lol read more

Vanessa E.

206

2

0

6 years ago

I absolutely love the customer service and the personal experience I've felt since I leased my storage unit at New Braunfels Storage. I've come in contact with Candy, Courtney and Oscar. Everyone is outstanding, however Oscar has taken very good care of me as a customer and it feels great!!! Thank you all so very much for how you run your business!!! read more

James C.

0

1

0

7 years ago

Great service! Made our reservation from out of town. Staff was very helpful and courteous. Paperwork was quick, clear, and simple to understand. We were shown our unit and around the facility, before move in. The facility was very clean and tidy. Would recommend to anyone needing to store items away from their home. read more

Alexis C.

97

2

0

6 years ago

I have been working on getting my perfect storage units with Emily. She is amazing and stay on top of everything! When walking through the units everything felt super clean. I would definitely trust this place with storing all my valuable items! Make sure to request Emily she really is the best. Thank you so much read more

Shelly H.

0

2

0

6 years ago

I needed a quick last minute storage unit and was greeted by Emily and Oscar at this location ...they were very helpful and very friendly... I would recommend this storage facility to anyone!! Great move-in special ...very clean units... up-to-date technology and the hours are very flexible!!! read more

Mildred B.

0

1

0

5 years ago

I've had my unit here for many years and I've never been disappointe. Always greeted with a smile, very friendly, helpful and understanding. Kandi is definitely my go to, she makes me laugh and have great convos. She's very helpful and because of her I have all of my trust in the NB Storage. read more

Wendy F.

0

1

0

6 years ago

What an amazing group of people , friendly, informative and had me finished with the paperwork and on my way in about 20 mins. Even include the lock and free coffee anytime! Facility is immaculate, well lit and a GREAT LOCATION!! Thanks again Oscar and Courtney!! read more

Jana J.

0

1

0

5 years ago

Working with Emily Aguilar at NB Storage was a great experience. She was patient and very helpful with helping me make sure I got the right size of unit for the best price! If you need storage I recommend this very nice, clean helpful business. Thank you Emily! read more

Cassandra N.

0

1

0

5 years ago

Thank you Emily and Oscar for the great customer service and the fast and easy process setting up the unit. This is the 3rd time needs this service and I know it will be a great experience like the last. read more

Dena G.

155

1

0

4 years ago

Extremely courteous and the rental charge was perfect for my budget. They provided me with a lock. They provide flatbed dollies to use. Clean is an understatement for this facility. I am very pleased! read more

Trevor H.

25

5

1

6 years ago

First time using a storage unit for myself. I went with this place due to pricing being good and it being close to my new house. The managers were great. Very happy so far with the unit. read more

Emmy W.

0

1

0

5 years ago

Emily helped me out she was super friendly, and helpful. The facility was clean and well kept. I like it was gated. Definitely like doing busy here. read more

Seth G.

0

1

0

6 years ago

Super fast service, the whole process took less than an hour, and the staff is top notch. I would recommend them to anyone who has storage needs. read more

Lisa M.

0

3

1

5 years ago

Kandi was very helpful and professional. Everything was done over the phone and online. Excellent customer service.

Kristina M.

0

1

0

5 years ago

Service was great. Oscar was welcoming and happy to help! Units are nice with reasonable pricing

Elise B.

0

1

0

5 years ago

Emily was very helpful and so was the new guy in training. Always friendly at nb storage

Melanie D.

0

2

0

7 years ago

Amazing customer service! They got me into a unit as soon as I walked in. Very friendly!

Scott F.

0

1

0

6 years ago

Smooth and easy. This place looks very secure. Customer service was great.

New Braunfels Storage - selfstorage - Updated July 2026

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Westpointe New Braunfels Self Storage

(17 reviews)

Christa was very nice setting us up. Very clean and good prices. I highly recommendread more

We needed a big storage unit when we bring out some furniture and boxes and I stopped by Westpointe…read moreNB self storage to check it out. I had looked all over town for a good climate controlled building and one that was close to us. When I walked in, I was greeted by David. Such a nice friendly guy! He told me all about the place. How clean it is and they check regularly and there are motion detectors in each unit. That way if someone goes in your unit without your permission it notifies you on your phone. That information and the location, which is closer to where we live is what made me pick this self storage place. We weren't quite ready to get a unit, but knowing the information David gave us it was the right choice. He gave our information to Christa and she called me on the phone and introduced herself. She was so pleasant and sweet. She told me she would keep our name and if a unit popped up that we were looking for she would notify us. So the next month we were in town, Christa had given us another call, so I stopped by yesterday and got to meet Christa. Such a sweet wonderful person. So pleasant and just a downright nice person. David showed me a couple of units and we decided on one and Christa helped me get all set up. This place is so clean and spotless! The inside and so clean too! I would totally recommend this place to anyone that needs a unit. Yes it might be a little more than most storage units, but when you see how clean it is and it has climate controlled units, and motion detectors you might change your mind and get one. Plus it is right by the HEB and plenty of places to eat.

Lone Star Storage

(4 reviews)

Stay away from them. They are under "new management" and have raised the rates significantly and…read morecharge outrageous fees. At first they seemed like very nice people but don't want or care to hear any issues you might have with the facility or services. There is no excuse to be rude and try to take advantage of their customers.

Cathy is such a nice woman. Really helpful. Helped my dad find the perfect unit for our needs.read more

Texas Bear Creek Storage

3.4

(5 reviews)

This storage location offers U-Haul rental pick up. However, they did not actually put the keys in…read morethe designated secure location. After a 20 minute call with U-Haul support they provided the code for box 1. Unfortunately this box was also empty. This is resulting in a 30 min drive to another U-Haul location as this storage facility could not maintain their contracted services.

Horrible customer service, isn't anything like when Bill ran it. I hope my storage is safe as I'm…read moreout of state, nobody answers phone or calls back, forget about emails they don't respond either

Outlet Self Storage

(5 reviews)

I had a camper at this location for a little over a year and a half. Never had an issue - owner was…read morepretty quick in responding to my emails the few times I reached out. They quickly set up the space for me to move the camper in originally. I just moved it out after donating it, but I would store a camper there again. Good gate access.

The owner has zero customer service, he cussed me out and told me to figure out why I was late on…read moremy payment, when I had a voice message from him on Sept 22nd stating my payment was payed in full. I was trying to get clarification from him, but instead I got an earful of rudeness.

CubeSmart Self Storage

(4 reviews)

Look for Andrea, she's sweet and always looking out for you…read more If you are looking to rent a storage unit or rent a U-Haul, she's your girl .

No grace for a card not working due to fraudulent activity on the card. One day late to replace a…read morecard that was stolen and they charge a $30 fee. Another time, I called in to replace a card and they lost it, and then charged me for being late. I had to fight with them to get a fee removed. Try to gain access over Christmas break and the system is locked. I'm getting my stuff out of here ASAP

Lease-N-Lock Storage

Lease-N-Lock Storage made the process super easy and straightforward. The owner was helpful and got…read moreme set up in no time. Great experience!

The front office was helpful. The property was clean. The air conditioning worked and haven't had…read moreany problems in the months I've rented here.

Texas Storage At Canyon Lake

(1 review)

Highly Secure and Clean facility. Best rates too! Convenient to Everything on North side of Lake…read more Will be happy to meet with you if you need something after office hours. When you have a unit, it is 24 hr access.

Engel RV & Boat Storage

We are so lucky to have found this location to store our travel trailer! The location is great,and…read morean easy access from our home. We so appreciate Engel RV and Boat Storage.

They are very helpful and nice to work with. Were flexible when my dates changed and Have went…read moreabove and beyond to help me.

Storage Sense

I would definitely find another place to store your items. This place does not care 1 bit about…read moretheir customers. We have been with this storage unit for years, we have only been late a handful of times, in years. My husband is a disabled Veteran that's been in the hospital, we are on a fixed income, we asked if there was anyway we could get help on the late fees this month and they said, nope, since we were late and they forgave a 50 late fee 2 years ago they couldnt help. 2 years ago!! Wow! Mind you we are usually on time, but we are on a fixed income and sometimes stuff happens unfortunately ! And only asked 1 time in years!! But nope sorry, they dont care, doesnt matter if you are with them for 20 years and on time for 20 years!! Also the rent on the units continue to increase pretty frequently.

Carey was so nice and helpful , I was unsure about moving in but she made me wanna move in today…read morewith offering a sweet deal and gave me a tour !

New Braunfels Moving Company