Last week I came with my 80-year-old mum to the Shaw store in the Uptown Mall in Victoria. She had…read morejust opened an account with Shaw Mobile and was carrying her new cell phone with her. She needed help to port her old cell number to her new phone. Grayson is an employee at this Shaw location. He explained very kindly and patiently why he was unable to help us. He gave us instructions for completing this process online. I remain frustrated that Shaw, the company, makes it so difficult for someone elderly, like my mother, to interact with a real human to accomplish a task that should be simple (buying and updating a new phone with an old number) but isn't. We still have not completed this action successfully. But my frustration has nothing to do with a real-live customer service person, like Grayson, who did his very best to help us. I give Grayson and his colleagues at the Uptown Mall Shaw store top marks for their kindness and helpfulness.

Can't complain about Shaw so far. We are new customers, and got a pretty good promo on internet…read moreand cable. They showed up to install it exactly when they said they would, which is an experience I've never had with a cable company. Customer service via phone seems adequate - sometimes slow to get a human, but they're always pleasant and helpful. Our internet service has been reliable, and I'm happy with our cable as well. We even added a few more channels to help get through this whole dark damp winter. I would try to stay away from going to their walk-in location on Cloverdale though - I had to go return a phone modem (long story involving my other half agreeing to a free trial of digital phone without consulting with me), and it was a pretty unpleasant experience. To be fair, it had very little to do with Shaw and more to do with the customers having really unfortunate and illogical arguments with the agents at the desk regarding unpaid bills and such. (Do people seriously not realize that if you stop paying you'll get your service cut off?!) Took me 45 minutes to drop off some equipment....Not impressive. Hopefully everything will continue to work well and I'll be able to sweet-talk customer retention into another deal when our promo ends!

The South Asian male staff didn't smile, didn't offer any suggestions on how to use my phone, even…read morewhen asked, acted as if I was inconveniencing him.

This location was *zero* help with a warranty issue. I purchased from them out of country, while on…read moreholiday, and they said the only way to honor the warranty was live in their store. No receipt information over the phone or offer to mail the product back to them, with receipt was apparently acceptable. They just kept repeating, " When you come back into the country, if it is within the year, and bring it to the store, we can help you, otherwise there is nothing we can do." Nowhere on the receipt does it stipulate anything of the kind. I asked to speak to a manager and they refused to give me to them. I spent fifteen minutes on the phone trying to resolve this issue, intimating I was not going to spend $300 to get back to their country just to return a $45 item, and they should stand by their products and sales and honor their warranty within reason. I had the receipt and it is well within 14 days of purchase. I purchased the product at what I thought was a professional business, and had it installed by them to find the installation and product they sold both failed, and instead of apologizing, they are completely ripping me off with nothing outside of a bad review to resolve the issue. (Which it doesn't.) I'd just like to join those voicing that this location of Telus is absolutely unreputable. Save your money. Shop elsewhere.

Happy with the wifi conection and service. Have not had any issues, they always let us know in…read moreadvance when they will be working on maintenance and then it is on off hours and for a short period.

***REVISED REVIEW***…read more After a having a conversation with owner, Bob, I understand the circumstances that led to my first review. Bob is a small business owner doing really big things in our remote paradise. I'm definitely grateful that I can use his service to work at high speeds while I'm away from the city.

We reached out to Orcas Online to provide a high speed cell internet solution at our home in…read moreEastsound. These guys are ON IT. So easy to work with...responsive...and committed to providing the best available service for a fair price. We are so happy we reached out to them.

Such a difference in internet service since my family switched over to using Orcas Online. Very…read morehappy with the customer service too. Rick is knowledgeable and always ready to help out. Highly recommend this company!

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

I just began hosting a web site with Island Hosting in Victoria, BC. The staff I have had the…read morepleasure interacting with on the phone have provided such outstanding service. Their professional manner, patience and plethora of knowledge has been beyond helpful. Really pleased to have been referred to this company. Lorraine

From the owner: cPanel Web Hosting, Web Design, VPS Solutions, SSL Certificates, Domain Registrationsread more

Got 25 megabit cable from them for a bit more than $30 a month. Bye bye Shaw with their ever…read moreincreasing rates.

Came in with a phone settings problem regarding my SIM card, was happily greeted by AJ. She solved…read moremy issue super quick, with a smile, and at no charge. Great customer service!

the most horrific experience. went in on the last day of a promotion to get an upgrade. first off…read morethey didnt even know what the promotion was about, then took the girl almost 2hrs to setup my account as she kept screwing up. there was 4 people in line waiting one other girl on her phone texting other girl hiding in the back. when i get my phone its got the wrong name on it. was setup for my middle name now i have to spend time on the phone waiting for telus pathetic customer service to resolve this. do everything in your power to avoid these lazy "customer service: reps. if it wasnt the last day of this promo i would have definitely gone elsewhere to a place where they knew what they were doing. ps: one more thing they lie about everything. i was conned into their $69 fee which was supposed to give me better pricing on stuff i bought in store. charged my $80 for an otterbox symmetry for my new phone they told me it was $10 off retail. when i got home and looked it up its only $50 all over amazon. scammers and rip off artists