This company was great when I joined back in 2011. Since then it just continues to go downhill. They act more like a bank every day with the ridiculous fees and poor customer service, which is the reason I switched my main account from a bank to GTE to begin with..to get away from those things. It hasn't been all bad, but other than my current outstanding loan, there isn't really anything holding my loyalty either. Once my loan is done, I think its time to look at other options. read more

They got rid of tellers and their service went downhill fast. We now have to wait much longer to be helped. One would think since they don't have as many people at each location that their interest rates would be decent. WRONG! They are even lower than some big banks. They also have ridiculous fees. They charge for every little thing. Go elsewhere for your credit union needs in Central Florida. I now do. read more

I've been banking with GTE for 5 years now. This location has had its ups and downs. A few years ago we opened an account with another credit union and started using that bank as our primary but when we became unhappy with that bank, we came back to using GTE full time. We were quite put off by the tellers being removed. It was pretty frustrating to have to go into the bank and stand in line with 2 kids to talk to a screen instead of being able to pull to the drive through. However, we learned that the reason they took actual tellers out of the bank was to keep them safe from bank robbers. They finally put a virtual teller drive up in the drive through by the ATM which I am SO happy about! Now I can keep my snoozing kids in the truck and drive through like normal. We met with a financial advisor about a personal loan and he then went through everything we had to see if they could get us better rates and payments on. We really appreciated this and did not expect it. They did start holding checks deposited in the ATMs, but you can just go to the virtual teller line to avoid this. The transition to virtual was pretty rough for this bank, and we were pretty unhappy with service a while back, but they have redeemed themselves. At least for now. read more

Worst customer service ever. I had my monthly loan payments for my vehicle automatically deducted from my checking account and out of nowhere, GTE withdrew more than double the normal amount and overdrafted my account. I had to call and find out why, was tossed around by numerous agents who could not tell me the reason, until I was finally told it was because they did not have proof of insurance, even though it was provided at the time of the purchase. Despite what we were told, no correspondence was sent to us ahead of time about this, or else we would have corrected it. When we got it straightened out, GTE refused to put the money back (in the middle of extremely difficult times due to COVID-19, no less). When we tried to reason with anyone and ask them to please help us out (and after going to the Better Business Bureau), all we got were generic, emotionless responses that showed no one cared. GTE does not care about customers, only their money. read more

Worst bank ever! The bankers and manager have no idea what they are doing! I have been in several times to sell a car to an account holder and have been given wrong information every time! Ive been bending over backward to get this over and done with but again they have no idea what they are doing! Very horrible customer service and the manager is extremely rude! If you wan to be treated with respect then please, please, go to another bank! read more