Customer service lacks customer connection. After a hurricane , I visited their office and…read morerequested 2 delay car payment, after losing my home. No reply was received. How do you do business when you ignore your clients. I will never use them again.

This bank is about 10 years behind. Most things need to be done in person and they aren't flexible…read morelike a small bank should be. The portal is extremely limited. If you want a bank that can help you grow your business, this is "not" it. I don't see any of the benefits they claimed before depositing funds into it.

Shonda Saunders was truly instrumental in the refinancing of my boat. Most banks rely on JD Power…read moreto determine the value of vehicles and boats, but for some reason my vessel wasn't listed on their site. Shonda fought tirelessly to get an official value established. It took weeks and countless visits to the bank, but she never gave up. Thanks to her persistence, my boat is now listed on the JD Power website, ensuring that anyone with the same vessel won't have to face the obstacles I did. Before meeting Shonda, I visited the Gibsonton Suncoast branch multiple times and spoke with different bankers who gave me generic answers, either due to lack of knowledge or lack of effort. Every banker should strive to meet the standard that Shonda sets. I am forever grateful for her dedication. Thank you so much, Shonda.

Whatever idiotic update you all did locked me out of my account and of course no one is available…read moreby phone outside of business hours. Truly miss 24-hour services other banks offer when it comes to needing to fix your incompetence.

Best bank I ever worked with. A+ all the way. Bank is open…read more7-7 and they all know my name. Very friendly group.

What A joke of bank, the teller was racists. we opened and acct only to find they had closed it…read morefor no reason 3 days later. Such a stain on the city of plant city. DO NOT BANK HERE

Very professional and knowledgeable with any situation you may have and banking with them is an…read moreexcellent service

I came in to open an account for my son and was immediately welcomed by Carrie, Gus, and Kevint…read more The entire team created such a warm and inviting atmosphere--from the friendly energy to the music and even the thoughtful touch of offering bottled water. Ms. Carrie provided exceptional service and took the time to walk us through every step, making the process feel easy and stress-free. Since my son is a minor, I also opened an account--and I can honestly say I feel great being part of a credit union as welcoming and supportive as Tampa Bay Federal. Experiences like this truly set them apart.

Josie is amazing always friendly and helpful. I've been with credit union for 20 plus years…read more Vanessa also rocks!!

I can't comment on other Synovus branches but this one on Henderson is by far the friendliest bank…read moreI've ever used. I know all the tellers, the manager, and the other specialty account representatives. The teller, Evelyn is a complete sweetheart It's the kind of place you trust because you know everyone who works there. They always ask how I'm doing (specifically by mentioning something they knew from the last time I visited), how the kids are doing, and they know me by name. They genuinely want to make my life more convenient. I'm the customer who never has my account number on hand so they have to always go into the system look at the account number and write it in for me but they never make me feel like I'm a pain. I ran into an issue with their website and went into the branch to discuss it but I was on my lunch break so they took down all the information, told me they'd fix the issue and then call me when was completed and sure enough later that day they called to confirm everything was completed. I recently had a major issue with my other bank, (Bank of America) and got so upset that I pulled everything from them and opened a new Synovus account. I recommend everyone do the same. BOA is a nightmare.

Great bank to work with especially for business owners. Clinton and Evelyn are great. Couldn't be…read moremore happy with this team of professionals!

I was researching interest rates online and came across DFCU…read more They currently have a seven-month special CD rate of 5.15 APY, which is a pretty good rate for seven months. So, I stopped into the local branch which wasn't busy at all. Only one teller was there who took my name and said an associate will be with me shortly. There was only one associate and she was assisting a customer, so I took a seat and thumbed through a magazine. The associate who assisted me answered all my questions and was very helpful. For me, working with a financial institution headquartered in another state (Michigan) makes me leary. The Ford Credit Union became DFCU, as was explained to me. And savings are federally insured by the NCUA up to $250,000, so there's that. Hopefully, they'll still be here locally at the end of the year. I'll do an update review then.

MidFlorida Credit Union is the only place I do all my banking needs. I've banked there since 1989.read more