Keith is very knowledgable and willing to share his expertise in a way you can understand. That…read morealong with his getting the job done is why I would use Keith again and again!

We weren't sure if our move to Franklin, TN was going to work. Between rising interest rates, the…read moretough market, and being self-employed, it felt daunting. Keith Collins and his team completely changed that for us. Keith took the time to really understand our situation, walked us through realistic options, and worked incredibly hard behind the scenes to make something happen that we truly didn't expect was possible. Communication was clear and honest, which made a stressful situation so much easier. We're grateful and will absolutely work with Keith Collins Mortgage again in the future. Highly recommend to anyone who thinks their situation might be "too complicated."

Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

Shawn Kaplan and his team at Legacy Mutual, by far, have some of the best customer service I've…read moreever experienced. They keep in contact with you from the time you even mention your interest in purchasing real estate and they don't stop after the sale is made. You become a lifetime part of their family. If you have any questions you can be sure that you will get a clear answer and full explanation on what to expect during the process. It has been 5 years since we purchased and if I had to do this all over again, I would definitely go with Shawn Kaplan and his team at Legacy Mutual.

It's difficult enough buying a house. Buying a house in another state, sight unseen, is even more…read moredifficult and nerve wracking! BUT, Shawn, Donna and the team were amazing. We went with The Kaplan Team based on the excellent experience our daughter and son-in-law had when they purchased their home as an out-state transaction. The Kaplan Team was thorough, responsive and the amount and clarity of communication was perfect! We knew exactly what was needed and when it was needed. The sign was pretty awesome, too! Highly recommend!

I cannot say enough about Rachel and Jill and Country Mortgage for the excellent service and…read moreprofessionalism handling my refinance. Mine wasn't an easy situation and yet I felt completely informed all along the way. And we got an incredible interest rate on our rental property! I will definitely recommend Rachel and her wonderful team to anyone.

Rachel made my refinance super easy. The process start to finish was faster than I could've…read moreimagined. She communicated frequently and quickly. She also got me a much better interest rate than I thought I would get. Great follow up as well. She was very knowledgeable and eased my mind when it came to all the questions I had. I highly recommend using her for your mortgage or refinance. Thanks, Rachel!!!!

I'm proud to say that I'm a 25- year-old homeowner thanks to Music City Mortgage. Last year in…read more2021, I was in a place to buy and a relative of mine had previously gone with Music City and raved about their service. As a Nashville native, I felt it was really important to me to also partner with a locally-owned business to help me buy in my hometown. They absolutely did not disappoint. I felt supported and taken care of by Paul and Debbie, who were excellent with communication and made sure I was always on track to meet the closing date. They offered the best mortgage interest rate (note that I compared quotes with 3 other lenders) and helped my pre-approval and application process move quickly as the market was incredibly competitive back in 2021 -- even more so than today. Best of all, they were patient with me and walked me through everything as this was my first time. I'm incredibly thankful for Music City Mortgage and absolutely recommend them to anyone looking to buy in Nashville.

I started working with a nice local guy on a loan. I was looking for a Rough Order of Magnitude…read morediscussion on what was possible. I didn't want to waste anyone's time if it was unlikely to work. I have a unique situation that required some advice from his boss. I was put in contact with a New York City manager. Evidently that's where the real decisions are made. In the first minute the manager talked over me with her aggressive NY attitude. She knew everything and didn't want to hear what the customer had to say. Every time I tried to simply ask a question it was more of the same. If you want your business handled by New Yorker's then feel free to use them.

The whole process was great! From the moment I reached out to Josh requesting a loan enough though…read moreit was going to take some time to finalize. He was patient the whole time and once we executed the process of formalizing the loan, his team was responsive, caring and professional. Amazing team!! They made this complicated process seem so easy and with so little stress, it was a great experience.

Amy and the team were always very quick to respond, very helpful in answering our questions and…read moreclarifying when we were unsure. They made modifications for us through the process and ensured we were satisfied. We have before, and will continue to recommend her to friends looking for a mortgage company.

Brandon and his team just helped me purchase my first home. I was prepared to feel overwhelmed,…read moreuncertain and lost with all the details but they made every step clear and easy. So grateful for this awesome team!

Buying a home from 700 miles away is unnerving and you have to put a great deal of faith in people…read moreyou've never even met, all based on the trust your realtor has in them. Thankfully I lucked out with an excellent realtor and Brandon as our lender and I never once regretted it!

Greg is the person to go to for house loans, refinances. Don't look any further, just call Greg and…read morehe will get you covered. Fantastic experience every time I worked with him. I closed on two houses and did refinance with him. Fantastic rates, and a process is really smooth. His team has everything under control.

Greg and his team at SWBC are true professionals who care about making the home loan process as…read moresimple and painless as possible. While most of the transactions can be accomplished electronically, I'm still a fan of the phone for quick questions and explanations. Greg is great about answering calls and returning voicemails. Most importantly, Greg is an honest guy who I felt always had our best interests in mind. I just completed our second loan with Greg and I am sure I'll work with him again in the future.