Cancel

    Open app

    Search

    Guaranteed Rate Photos

    You might also consider

    Recommended Reviews - Guaranteed Rate

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Guaranteed Rate

    Team Mortgage Company - Thomas C Girardot

    Team Mortgage Company

    (6 reviews)

    Tom Girardot and his team at Team Mortgage was hands down 5+ star rating!! I can not speak highly…read moreenough about Tom and his dedicated group going above and beyond for me to get financed for the home of my dreams!! I had been turned down by banks in my area... due to not having a "Perfect Credit Score". I thought I would not get financed, but Team Mortgage changed all of that and I'm happy to say Tom made it possible for me to own my own home without a ridiculously high interest rate. Tom and his staff offered OUTSTANDING Customer Service, Communication, Dedication, and Detail to me and my loan!! I cannot say enough about how much I appreciate Tom and his team of professionals going the extra mile for me to make sure my loan approval, processing, and closure went smoothly and stress-free!! Without Team Mortgage I would still be renting - WORDS CAN'T EXPRESS ENOUGH GRATITUDE TO TOM & HIS STAFF FOR THEIR DEDICATION & HARD WORK THAT MADE IT POSSIBLE FOR ME TO SAY "Home Sweet Home" to my new house!! Thank you Tom Girardot & your entire team at Team Mortgage- YOU GUY'S ROCK! Keep up the outstanding service!!

    Tom Giradot has screwed us over royally. Because he refused to let his team take on any jobs he was…read more"worn out" and didn't pay attention to the tax bracket our house was in. Now, the past 6 months, during a pandemic we are paying an extra $700 a month and we can't do a thing about it unless we completely refinance. And that doesnt include the extra few thousand we had to pay for city taxes and could only get resolved after almost a year because the committee overseeing that issue meets twice a year. And because it is out of his hands there are zero repercussions for him. Oh and he also lost all of our paperwork then forgot we even gave it to him. Thankfully it was eventually found. Go ANYWHERE ELSE.

    Churchill Mortgage - Grand Rapids

    Churchill Mortgage - Grand Rapids

    (5 reviews)

    Byron Center location: Chris DeRuischer's entire team was incredibly kind, prompt, communicative,…read moreinformative and responsive - what more could you ask for?! A stellar team all around. I chose the Byron Center location due to the high quality of service but I'm sure the Beltline location is just as phenomenal. Their company-wide processes are iron clad and they're very much on top of their game. As a first-time home buyer I had many questions which Churchill answered with patience and expertise. They also provide unbeatable support around the clock, along with programs and options other lenders do not. They'll be my mortgage lenders for life!

    Josh was absolutely amazing to work with! Being a first time homebuyer, I was extremely…read moreintimidated. Josh made the process so simple and easy! He sat down with me and explained everything! His explanations were so easy to grasp and understand, but was always willing to explain again if needed. He was very prompt, answering questions almost immediately via text or email. He also provided weekly video updates every Friday afternoon staying where we were with the process. I appreciate everything Josh did, especially achieving final approval to close in just 14 DAYS! He is absolutely incredible, and I will definitely be returning in the future. The other teammates do a lot of behind the scenes action, but are also great about promptly contacting you when needed! I highly recommend Josh and Churchill Mortgage!

    Member First Mortgage - Equal Housing Opportunity

    Member First Mortgage

    (37 reviews)

    This is an updated review based on my recent experience…read more I have to hand it to them, they really worked to try to resolve my issues. I received direct e-mails from their staff trying to resolve my issues, questions, and address the frustrations I have been having. Additionally, my loan information is now available on their website, which I found to be easy to navigate. At this time my payments are up-to-date, automatic payments have been set up, and I no longer feel stressed about the transition. Yes, they did lose a star still because of the initial headaches, but I have to admit that this is the only company I have reviewed on Yelp! to actually reach out and try hard to address my issues, so I give them credit for that. If anything, it's worth giving Member First a second chance.

    Great people on the customer service line but all their back office processes and computer systems…read moreare horribly, exxxxxtremely, relentlessly customer-unfriendly. My Pacific time credit union held my mortgage and suddenly transferred it to these Eastern types (my credit union's fault, not this LLC's fault). Interface to new outfit immediately exposed their strength (good-hearted, hard working , polite, Midwest-U.S. front line phone talent) and their weaknesses (unable to provide a payment coupon book, sometimes don't get payments mailed in plenty of time to them on time or at all, defective computer programming that improperly doesn't credit payment, intransigent management that won't talk w/a customer, intransigent IT that won't directly hear from customers about their defects). That said, this was not a mortgage this LLC originated, but obtained. Their mortgage origination processes *may* be less defective, but I suspect once established, the customer would still be exposed to the defective back office processes and the defective management behind them. I'm pretty sure these this outfit is not a Bunco scheme, but given how much bunco there is in U.S. finance these days, it's a terrible tell that their business behaviors looks so much like a bunco scheme. I wish their front-line phone people could get beamed out and into a company that deserves them.

    Guaranteed Rate - mortgagebrokers - Updated July 2026

    Loading...
    Loading...
    Loading...