Everything about this agency screams RUN! So unorganized! They put their employees in harm's way. I worked for this organization and begged to be taken off a case in which the client was verbally abusive and lied about every staff member that came to assist her. We all reported that her phone was not working due to her confusion. I'm paying bills and living independently. Allegedly reports were filed to protect the client. Unfortunately, this deemed as untrue. I begged and pleaded with many of the managers of this agency to come check on this client that she needs help. She's not capable of taking care of herself at all not one time did somebody pop over to assist with investigating all of our accusations. Once I started reporting an emails, the abuse, the manipulation the agency turned on me and fired me! I used my own money to buy this lady groceries and I was reprimanded because this poor elderly lady had no money to feed herself. This agency only cares about getting money from the state not the care that is given to the client. It is unfortunate that Agency is like this stay open. The one complaint I got from many of the clients was at this agency continuously send individuals that don't speak any English whatsoever. Unfortunately, that is not the kind of Care anyone needs for their loved one. I wouldn't allow this Agency to watch a goldfish. I have no confidence that they will stand by you and protect your love one in any way shape or form. When deciding I'm picking the right agency make sure you look at all the reviews. I am not a bitter, Ex employee, even though I was terminated for blowing the whistle on them. I love what I do. My clients absolutely adore me. But I will not back down and I will always stick up for myself. I didn't do anything wrong, except trying to protect the Client as best as I could.. read more

I would give this agency zero stars if I could. They would never give me list of expected duties for the fees being paid. The contract was all about getting paid and nothing about what was being paid for. The person they sent could not boil water, had no transportation of her own and had an accent so thick that speech was unintelligible. She broke several items around the house through her clumsiness and did not keep us apprised of the need for additional household supplies until they were used up (wasted). Recently, there was a heated exchange where the worker yelled at the patient and allegedly called the patient names. It bordered on elder abuse The agency committed no follow up, no review, and no contact as long as they got their money. We understand that caring for a person in her mid-90's is not easy, but you couldn't define the services received as 'care'. FAIL. read more

Excellent! Recommended to me by a friend who works as an RN at a hospital in New Haven I am glad I found them. We had 24/7 care and the aide was wonderful. Office staff could not have been more helpful in finding the right caregiver. We also had some hourly services and any changes were handled by their staff quickly. Love the caregivers they sent. Always pleasant and very knowledgeable. I would recommend highly. read more