2 birds, 1 stone, Excellent Customer Service.
Let me Explain...
I had a driveway that was as dry as the Sahara, no sealant had been applied since the dawn of man. Problem #2 - I had a drain pipe causing a large half foot speed bump that had risen over time from poor placement and improper drainage that the previous owner never remedied. I needed a complete service company who did more than just seal, they had to work with the town, the grade, the asphalt, laying a new pipe and re building the culvert to my and the town's specifications. It took quite a few calls but then I discovered Guardian.
The company owner replied to my email, we talked about the issues, and she came out, gave an estimate, gave me an exact idea of what the town would need, said she would work with the town to shoot the gradient, draw up the needed plans to secure the permit, and make multiple trips to my house to get all this done before I agreed to the final quote. Her team worked hard and i had not even hired them yet!
The fun really began the days before the job started - very early cold and wet stormy conditions threatened to kill the whole job, but she waited it out and came back to start and finish the job before the winter set in again. The ground was not cooperative and the laying of the new layers of asphalt looked great & level, and the culvert pipe was laid deeper, and the whole area was re-graded with new stone to help water drainage. She also came back a week later and worked for half a day to level the dirt, &lay new seed and hay to restore the area on both sides of the driveway to a grassy clean finish.
A few weeks after finishing everything still looked good, however it started changing shape- over the second 2 weeks. She quickly agreed to come back and review.
After her return a few weeks later when the areas were enough to see clearly, she said it must have been too wet and cold to rush the job in before the winter, a decision we made jointly so part of the blame was also on me- (we delayed the sealing job for spring). Over the winter 2 surface areas became depressed slightly and water was pooling at the bottom of the drive.
She immediately agreed it was not a satisfactory effort and offered to make it right at no cost, and also to not change her quote for the sealing thru the whole next summer if I would hire her for that service as well.
She stayed in touch with me all winter checking in periodically, and driving by a few times to see how it was changing. She answered every call and email I sent, never not returning a call even as it was a less than perfect outcome and stood by her pledge to make it right.
Today you can see from the photos i have both a very well lower section of new level and cured perfectly asphalt and a great sealing job.
Finding a contractor who will take a job, prepare a quote, and return a call is hard enough at times... finding one who stands by her work, fixes errors at her cost, returns your calls and emails months after getting paid, standing by the work and the pledge to remedy as soon as the weather permitted, and returning to do excellent work in a single day and all the while staying professional, polite and apologetic for the inconvenience- - that is unheard of.
STOP READING, HIRE THIS COMPANY .... (mic drop) read more