I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

Professional and serious team of dedicated specialists. Quality service from initial walk through,…read morequotation and then the rebuild & repair to the 4 Fireplaces and Firepit. I spent over $18,000 with Capital and now I appreciate the value. They also rebuilt 35 year old fireplaces to look not just new but also impressive

Hudson is the best. Had him out to check my ventless and clean,very knowledgeable and explained…read moreeverything to me. Just recently had an issue with unit shutting off. Called Hudson he came out the next day and diagnosed the issue and corrected it with no charge. Hudson knows his stuff is honest and fair. Definately recommend this Team.

Kilo arrived within the scheduled time frame. He was courteous and friendly. I would recommend this…read morebusiness to anyone needing fireplace installation or maintenance.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Chimneysweep service completed efficiently and professionally. Excellent cleanup and good advice…read moreregarding maintenance and repairs. Good value. Friendly and competent folks.

When Chicago Fireplace & Chimney did $5,200 worth of work on my chimney in 2021, I was very happy…read morewith the results. The installation looked solid, and at the time I felt confident recommending them. Unfortunately, my experience since then has been completely different. In June 2025, smoke began backing up into my home. I reached out to CFC saying: "It appears that a bird made my chimney her home. I believe they are gone now, but my house fills with smoke when the flue is open." At first, Sean replied with some questions, but after that communication fell apart. I sent multiple emails (June 13, June 28, and July 23) without any reply. When I finally heard back in August, I gave all the details he asked for along with my address and phone number. We scheduled an appointment for August 8, but no one showed. I got a last-minute message saying they might not make it and to "keep in touch." Then on August 20, I received another text apologizing, saying they were stuck on a big job and might come "tomorrow late afternoon (no guarantee)" or "sometime next week." Once again, there was no follow-up. After repeated no-shows, excuses, and silence, I had no choice but to take my business elsewhere. This was a serious safety issue with smoke entering my home, and the lack of professionalism was unacceptable. I wish I could rate them only on the quality of the original work, but after this experience I can't recommend them.

I had them out for maintenance on the installed fireplace. Good communication, fast replies and…read morethey were able to come out in a reasonable timeframe. Service was completed as expected and the pricing was very reasonable! I have no problem recommending this service to anyone needing a fireplace or and services needed for your fireplace.

Wonderful communication! Came out to assess the issue SO quickly! Parts had to be ordered but when…read moreHudson returned, the work was done efficiently quickly and expertly without issue. Thrilled to have my fireplace working again, better and lovelier than before!! Thank you!!

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

Great experience all around - from showroom to installation. Great people, everything was explained…read moreand made easy. Highly recommended!

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

We had an good experience with Chicago Chimney. Everything kicked off with Toni, who is incredibly…read moredynamic, personable, and just gets it. Her communication was on point the whole way through always kept it real, listens, and genuinely tries to help. When it came time for the work, Mario and Simón came out and were fantastic. They handled a full parging of the smoke chamber, installed a Charred Rugged Split Oak log set with remote, moved the gas line, painted the inside of the firebox with black paint, and prepped everything for us to add the rocks. Super professional and nice. The whole process was smooth, transparent, and high-quality. Pro tip Zelle is preferred.

I had Chicago Chimney Service out to do some work 2 years ago was happy with their service. At that…read moretime as part of the work, they installed a chimney cap. The chimney cap had a lifetime guarantee according to the service agreement I was provided. During a recent storm, said chimney cap blew off. I sent 2 Yelp requests to Chicago Chimney Service about it and got no response. I then called and left a message about it and again, no response. So no, I don't recommend this company as if anything goes wrong down the road, they will not stand by their warranties. I hate leaving any negative review, but other people need to be aware that this company will not stand by their work in the long run, so look for a more reputable company from the get go.

Did a great job adding a lentil above my basement window. Was able to come out the next day and was…read morereasonably priced. Will use again.

UPDATED 3/11/26. Here's what I had to deal with ever since they redid my patio:…read morehttps://youtu.be/tA2aaeo_bbM Original Review back in 2024: Do NOT hire them to do your patio. I had them come re-sand and reseal, and the sand filled in is falling apart on one side of my patio as well as the edges in only a few months. They came a second time to try to fix it. Told them to let me know when they come because I want to be there whey they start so I can see what they're doing. I did not trust they were doing it well. They came out but didn't let me know and only after they had started, they came to me. That pissed me off, because I explicitely told them to wait until I am outside with them because of that and that I had questions. That request was blatantly ignored. Now about a couple months later, that sand is falling between the cracks and soft to the touch, I can literally compress it with my finger and I now have sand missing between cracks all over the place on one side of my patio again. There's no way they sealed that because that sand wouldn't be soft to the touch and able to compress with your finger! It's not only soft, they don't even put enough sand in it let alone forget to seal the damn thing. The second time they came out, they try to blame it on water, as if I'm an idiot (sure after a few months I expect this to all fall apart). There's nothing that would cause this. Regular rain shouldn't cause a $2k+ job to fail after a few months. The prior company who sanded this patio, the sand was not falling apart like this anywhere. Even after 5 years. Now I'm going to have to refill that sand and fix this myself. Maybe learned a lesson, just do this stuff yourself. Do it right the first time and you won't have reviews like this. Or customers that annoy you because you can't do your job well. They claim "warranties to match our underrepresented workmanship!". What warranty? I got no warranty and even when they come to fix the mess up, it still falls down. Anyone gets rain, even down pours. It's very clear what areas they did not do properly because the rest of the patio is holding ok. I expect a job to last a few years not a few months. Rain and nature happen, we expect this to hold up at least on average 3-5 years. I'm just going to seriously go back to Menards, there's a mexican guy there who knows a lot about this, and he's told me how I can just fix it myself and save money. He explained the different sealants, etc. and the pros and cons. That's exactly what I am going to do. No more hiring people for this. The ants are even crawling into the cracks now. Good times, right before it starts getting cold outside. So glad I have to spend a couple hours fixing this sh** now. I don't normally go out and rant like this but any moron can see this is not done right. More here on my actual patio, see the problem first hand: https://www.youtube.com/watch?v=xm8h2ZUq88A How it's supposed to be: https://www.youtube.com/watch?v=PMu1l2ure4M https://www.youtube.com/watch?v=mRGi6xa9ALo https://www.youtube.com/watch?v=Qi-KeIcv-Kk You do your customers right. You f up the job, you redo it. I expect the craft to be done well. You make mistakes, you fix it. You don't just tell people it is what it is and make excuses like you did with me after the fact.

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.