The property maintenance team performs poorly and not in the best interest of the owner. They send…read moretheir own vendors to perform the work at a high rate and the management company gets a percentage.

Wish I could give less than one star... This company seriously blows when it comes to taking care…read moreof their residents. We have had multiple problems since moving into our rental house. I haven't even been able to get anyone to answer the damn phone EVER. They don't even return phone calls either. We never received a pool key when we moved in and it took several months before we got it (which is fine since the pool didn't open until end of May). We just tried the pool key and it doesn't even open the gate... The guy that originally set up our lease agreement is the only person who has been kind enough to help us with anything, even though its not his job but he seems to be the only one capable of being competent enough to do anything. I do not recommend this company.

Seychelle, Michael, John, Kristen, and the entire Van Poole team were incredible to work with…read moreduring our home buying experience in May of 2026. Even when we had challenges in the process that were outside our control, the Van Poole team worked diligently to proactively solve them and successfully negotiate our home purchase in Flower Mound, Texas. They went out of their way to make us feel heard and understood and provided expert advice on the market comps and dynamics of the areas we were looking to buy. I would highly recommend Seychelles' team to anyone in the North Texas area who's looking to buy or sell a home.

My experience so far has been remarkable. I cannot say enough about how wonderful Brian Langus has…read morebeen as a realtor. Love that he is personable but direct in his communication. While I'm sure we are not one of his top clients, he has certainly made us feel that way. John Maclaughlin has been a gem as well! So professional and his system of breaking down the homes we have seen and how to remember them is so helpful...plus he's just a great time. Erika has also been amazing. Answers all my phone calls and questions with ease! Such a great experience! We are KW Van Poole lifers!

I worked with an agent and lost lots of money as well because the agent was more concerned with the…read moreseller. Avoid this company like poison ivy!

real estate agent I've ever worked with. Hard to reach, and doesn't honestly have her clients best…read moreinterest at heart. After weaseling us into a deal, she claimed that the prior offer was almost 20k above asking so she could entice us to submit an offer in that range. Rest assured ages did about 5000 over which is normal in this market. After submitting a Earnest Money, doing an inspection, I decided to fly there a day before the option period was over. Here's the kicker, I flew in from New York missed my flight and when I finally got there and was able to get on the property Elva rushed me to look through the house I couldn't even review my inspection notes thoroughly because she had reservations at...... OLIVE GARDEN..... this just left a very sour taste in my mouth as I was very put off by the unprofessionalism and the lack of empathy of me flying across the country to see this property she didn't even care. Which is why before the day ended I signed all the papers for release of earnest and termination of contract never working with these people again! stay clear of these people as they are in cahoots with the sellers and have only the sellers best interest. Waste of time and Money, 1k to be exact..

I am writing this review on behalf of my sister Claire, who sold a rental property in Arlington…read morewith the expert guidance of our realtor, Macey Gloff. Macey was first class in every way. We are seniors who had not sold a house in many years, so we were a bit uneasy about taking on this large event in our lives. Within 5 minutes of entering our home, we knew we had made the right choice in Macey. First, she was so respectful of two seniors, who at every step of the way were befuddled about one thing or another. Not once did we get any sense that we were pests or asked too many questions, even when we forgot something she had said. She was a treasure in that respect. But there is so much more. One perhaps unusual feature of our transaction with Macey is that I wanted to be included in any communication. At times I was able to speak for my sister because we are joined at the hip and Macey knew that from the beginning. Claire wanted me fully included in the experience, and Macey honored that. Macey was thorough throughout a process requiring much detail. She kept us updated every step of the way. We always had the sense that we were her only client, though of course there were others. Talking to her never felt hurried or dismissive. She explained options thoroughly, and she never pressured us or hurried us to make a decision. Because we have trouble driving on freeways, she arranged for a notary to come to our house for closing. There is more I could say, but I'll end with this overall evaluation. Macey is the most professional, kindest realtor in the Metroplex. We feel honored to have her honest guidance in the sale of the house, an experience that took only 2.5 weeks. We will soon be needing to sell our primary residence, and we'll be right back in Macey's hands. She is a treasure and I recommend her unreservedly . 10 star experience!!

There was lil interaction with Macey. However, did answer my questions in a timely manner.She…read moredidn't know things about the home and it's on the listing for example. Was not there for inspection. Could have had the other agent fill in for her as she as unable to make it to fulfill her obligations for her client. Overall, it was impersonal and the service was not up to par in my honest opinion.

Fantastic duo to meet all of your real estate needs! Josh and Shonnie are great at listening to…read moreclient's needs and finding a solution. Absolutely recommend for a first time home buyer or a veteran, you will be hard pressed to find a better realtor team in the DFW market.

Where to start? When you first meet Josh &/or Shonnie, you meet a team that is in your corner, to…read moreassist in selling your home. We started working with them prior to COVID-19. So needless to say our initial action plan which was well laid out for us prior to actually meeting face to face, was pretty much thrown out the window because of the unknown territory of life with COVID-19. But what floored me, as a Marine & former operations chief was their resilience & determination to set a NEW standard in a new era of restrictions. They developed a new plan & we had MANY showing considering the new dimensions & dynamics of the virus restrictions & STILL within two weeks we had a buyer. We closed as quickly as possible & now my wife & I are living in NY. Josh, Shonnie, you two are phenomenal & dynamic. Your determination to overcome any adversity is what will always put you above your peers. I am happy & proud to call you friends.

I am a tenant at Mansfield on the Green located at 250 N. Hwy 360 Mansfield, TX 76063. Growing up…read morein the area I have had my share of racist experiences but never in a million years would I have expected to deal with it from a manager in my apartment community. Before moving into the apartment in February of 2018 a formal complaint was submitted to corporate concerning the racist profiling from the property manager. The manager has never been pleasant and refuses to speak directly to me. If I am trying to speak with her regarding the property or unit she will ask the assistant manager who is a woman of color to tell me her responses as if I am not in the room. For examhave asked that the groundskeepers trim the bushes and keep up the ground regularly around the buildings and pool. This was a reasonable request. After all, the name of the community is "Mansfield on The Green". After going to school, obtaining multiple degrees and certifications it saddens me to see that some people still see African American men as threats. In addition, becoming a prominent figure in the community I would have never expected to relocate back to Texas and experience such treatment. My hope is that no one experiences this level of disrespect, but that all African Americans are treated equally. As long as this manager is at the property I would not recommend Mansfield on The Green to anyone.

You can't get better than Pace it's out standing from top to bottom . The staff is perfect ,…read morefriendly and helpful I would tell you that if you need a apartment look no further than Pace . If you are a owner and need management Pace will be great for that as well .

As a career municipal code prosecutor, I worked with dozens of municipal inspectors and learned the…read morevalue of having expert consultants familiar with safety codes and regulations. I selected A-Action to perform a home inspection on a house I was purchasing, although I resided out-of-state because of the extensive experience this company's ownership has in this field, with the owner actually involved in the training of inspector and other professionals on the topic of home inspection. I found the experience of working with A-Action extremely easy; scheduling was very simple and they were able to accommodate my needs and special instructions. The final report was very detailed with digital images inserted that fully captured issue of importance. The report will clearly meet the needs of any buyer and their lending institutions for the detailed evaluation of the condition of the property. I was extremely satisfied with this company and the product they produced. I would not hesitate to recommend them.

Phenomenal company. Jim Reinartz did our inspection when we moved in and then a one year follow-up…read more Professional. Thorough. A joy to work with.

Great service, easy scheduling, awesome photos. Cowboy Rick I will be calling again soon. Kalaniread more

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Bad service they are difficult to get a hold of. Management isn't engaged and when they are they're…read morerude too

They are too removed from their management team. They manage…read moremalls and their management team allows businesses in their malls which have complaints into their management group about the businesses in their malls. Again, they are too removed from the managing of at least one of their malls. I'd like to say, drive by their Fox Valley Mall to FARNSWORTH AVE. There is a mall on the north side of the street, where parking is veryselling difficult. The Fox Valley Mall has free parking all over. The parking lot is nothing like it used to be, and with their management is very removed from what is happening there. Just look at the Fox Valley Jewelry and Watch Repair business reviews at their mall, and you should see what I mean.

Very poor communication with their residents. Slow to respond. When you email them they skim…read morethrough the email and do not address your concerns or needs. So you are left repeating and waiting again. They may be great when it comes to owners but not tenants. So, if you are interested in renting a home where they're the management company I would continue your search. Zero compassion for people.

This is one of the most painful real estate transactions I have ever had. I truly believe it a…read morecouple old sayings, especially now! You get what you pay for and one really can make a mountain out of a mole hill. After using VIP a couple years ago with a couple of other transactions that were challenging but completed relatively on time with the excuses being blamed on the tenant. I reached back out to Shawna King from VIP and asked her about listing two duplexes in the Oak Cliff area. She pushed to communicate with the tenants so she would not have to deal with the property manager because he was challenging distance away for her to arrange inspections and walk throughs. She also wanted to disturb the tenants with open houses and views before offers. I put my foot down and didn't allow open houses. I made it clear when the properties were leased to and rejected an offer with FHA financing because it would require the buyer to occupy the investment property prior to the lease expiring. Once we got an accepted offer this still turned out to be the case. I refused on multiple occasions to involve the tenants. Shawna took it upon herself to have the buyer and the tenant negotiate a buyout, offering the tenant two months free rent to leave early. By now, you can assume escrow was delayed and I was not receiving rent. The appraisal came in very under valued and the deal was going to fall out of escrow. I was asked for a third extension while the lenders requested new appraisal from an appraiser that does investment property regularly. When I first contacted Shawna about listing the two properties, she reached out and friended me on Facebook. Therefore, while my deal was going down the drain and she was telling me how hard she was working to save the deal I was seeing her posts from her "girls weekend" in San Francisco. #girlsweekend #welldeservedbreak Some how by a wing and a prayer the new appraisal was completed and the transaction went through. However, taking a difficult situation of a poor appraisal was exacerbated by the fact the realtor let the buyer talk to and negotiate with the tenants prior to ownership. I reached out many times to the agent and the broker while this transaction was troubled and my calls and emails would go unanswered or they would have some third party call me back like the lender. Why the seller was talking to the lender was beyond me. However, why the buyer was talking to the tenants was also unbelievable. This is my first Yelp review ever! I was just going to let this go and never do business with VIP again, however being emailed to be compensated for a positive review, made me sign up. I wanted to warn other that any positive response they may be seeing could have been paid for. #honestyisthebestmedicine #yougetwhatyoupayfor #makingmountainoutofmolehill