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    Guardian Concierge

    3.4 (5 reviews)
    Closed 9:00 am - 12:00 AM (Next day)

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    Hampton Inn Memphis-Poplar - Meeting Room

    Hampton Inn Memphis-Poplar

    (61 reviews)

    $$

    Brennan

    Hampton Poplar From…read moreStaff walk-ins, broken appliances, and incompetent employees. This hotel has it all. Service: Don't arrive early. They will tell you they can't provide early check-in if it was fully booked the evening prior and rooms won't be clean until 3pm. Yet, at 3pm, magically at least four rooms became clean and ready for check-in. See what I mean? Why not just say it's your policy or that we won't even look into it until 3pm. Where's the customer service? They did let me sit in the lobby for four hours to wait on their service. When 3pm came, the clerk assisted one family to a room while a line started at the counter. Then she walked to the back and disappeared for another 10 minutes without first saying anything like "I will be right back" or "one sec" at least to show you are a human in society and you have some common sense. If there is any chance you might want to casually watch television during your stay here, then I highly recommend checking the room first. Many reviews suggest this is an on going issue and management is aware yet choose to not fix the issue. Rooms 324 & 326 will never have a working television in my opinion. The staff and general manager are aware, although they will say they aren't. Then they will give you their suggestions on how to fix the issue they have "no knowledge" of. They may even tell you they are calling maintenance to come. He will not come. You may ask the manager about the results, they win't know. By day three without television you might track down maintenance yourself like I did. He may tell you he is aware and did not go to your room like he did me. He may look up at the sky and say there aren't any clouds out so it should work now. It won't and you better demand another room because the shenanigans will only continue. Broken towel rack. Mini fridge in 324 did not have a "working" low setting on mini fridge. See photo of exploded soda cans. Yes, I cleaned it only because I didn't trust the hotel to not try to charge me. This hotel makes you ask for the Do Not Disturb door hanger at the desk. Even if you display it. A well dressed male may still give your door a quick tap on the door and then barge in. No, he will not wait on you to open the door. He will tell you he wasn't aware someone was staying in the room. He will not apologize. He will even ask for you to come down to lobby to sort out their incompetence. Just ignore him. He'll figure it out. There are Asian Lady Beetles in the rooms here. I've seen three rooms just during my week's stay and have seen them with my own eyes. Hope someone who cares about any future guests does something about this place. It's a Motel 8 at best, disguised as a Hilton brand hotel.

    The staff was very friendly. Check-in was online so easy. We used a digital key. They had decaf…read morecoffee, which I appreciate. The room, on the other hand, smelled of mildew. The floor felt damp, although it wasn't. We left the AC on 65, hoping that whatever was causing the smell would dry out, but it continued through our stay. Other complaints: They were not running the AC in the hallways (and it was 90 degrees not adjusted for heat index outside), and the toilet seat was cheap plastic. We are pretty much done with the Hilton brand. Marriott facilities are much nicer at the same price point.

    Guardian Concierge - valetservices - Updated May 2026

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