If you use this bank, do not go through the online website loan officer / hands-down, the worst experience of ever.

I can only comment on the location at 560 Ohio Pike but I've seen better personalities on a 3 day old dead fish. The lady at the counter made it clear she wasn't interested in holding a conversation which seems to be part of her job. I've never had to work so hard to give a bank my money. Not a fan. read more

Benjamin Montoya, a loan person. He is the most condescending, rude person I've ever had to deal with. If he represents the standards and customer service expectations of the bank, then close the bank. This is our first time doing a mortgage loan and he singlehandedly stressed us out above the normal stress relating to the process. If you are a wealthy person, this bank might treat you better, if not wealthy, please shop around and if Ben takes the call, request another loan officer PLEASE! read more

What began as a slow process ended wonderfully after Kyle Norsworthy, Vice President - Lending Manager at Guardian Savings Bank took over the process. From that point, the transaction became seamless and quick. I will definitely use this bank again for my future needs. read more

Worst bank ever. Locked me out of my account online and then their phone line is "closed" during non-business hours to get back on. Who locks you out of your own account access without any help until tomorrow?! BRING YOUR BANK INTO THE 21ST CENTURY!! Can't access old deposits on the app, no ATM... I could go on and on. Taking my service away soon. read more

Worst bank ever.Do not get an account there.I repeat do not get an account there.First thing they have zero locations 2nd they do not have a machine you can use.3rd I go to deposit money to pay bills and she says that account number you gave me was closed.I said I did not close it try my name ya it was closed on the 12th I said I didn't close it she hands my money back that stupid worthless fat b##@%. Who does that just close your account without notice no I don't want this resolved now I can join a real bank read more

My experience with guardian bank was the worst I've ever had in my life when purchasing or refinancing home after a couple months we were told the appraisal of our home was 120,000 under the market value. The communication with our loan officer Holly was almost nonexistent. The customer service from this bank is horrible. My advice to anybody that asked me about guardian bank is go somewhere else. We've gone to Penny Mac and we're very happy with the service. The rate with Penny Mac is lower than guardian offered too. read more

If I could give Guardian Bank 0 stars I would. Our lender failed to provide our closing disclosure within the required 72 hour window. Guardian was completely unresponsive and when we insisted on having an in person conversation we were called a threat. They are misogynistic and only called my husband and spoke with him. Our closing window was 8 weeks yet they couldn't pull things together. Total failure. Avoid guardian at all costs, don't get trapped by they're low costs. Full of empty promises. read more

If i could put negative amount of stars i would, i have made 3 home transactions with this bank now and this 3rd one was absolutely terrible. I've spent the last 2 months sending them every last thing that there Construction department wanted and was beginning to see the light at the end of the tunnel. We were ready to build our new pole barn house that i was assured they would financed as they had in the past and at the last minute the bank president decided that they were not going to finance this kind of structure. Absolutely terrible communication within the bank from the higher ups on down. they have lost my business for life and anybody else i can take with me. read more

Worst bank... RUN from them! Agent to get loan threw dropped the ball several times. Called them for an explanation on account and they couldn't even answer it. If you want to make a HUGE mistake bank with them. read more

I am selling my house and our buyers our using them for their financing. Guardian has had the loan file for OVER 2 months and we were supposed to close tomorrow (per our contract). We have no clear to close, to date, no updates, no reason for the delay. The loan officer never answers the phone and is not great about returning calls/answering emails. We have no idea what is going on, and currently are paying 2 mortgages, 2 sets of utility bills, etc. I am sooooo frustrated. I have heard they are not good at timely mortgages, now I have proof. Stay away if you want to close on time without hassles!!! read more