I'd give 6 stars if I could!…read more THE BEST customer service! Friendly, knowledgeable, and quick to respond. Great prices! It was so easy to book!

Very recently went under new management. Even prior, I would have recommended them, now I…read moredefinitely recommend them. They're easy to get in contact with and have good prices for non-climate and climate controlled. It feels secure while still being convenient to get into as a renter.

Not a good public storage! Do not put a credit card that you trust on here they scammed my father…read moreout of money! They do not have good accommodations needed for a monden day storage unit an example s not having much lighting in the storage units to see anything. The value of the store unit is not worth it they have better options than this one.

Listen up CORPORATE Office: The ONLY reason I am giving 5 stars is because of Danielle. My plan…read morewas to be productive this morning. I rented a unit online, went early to unload holiday decorations, but my access code would not work. I verified the address numerous times. Spoke to 3 different people and basically stated that my access code wouldn't work, and the facilities that I'm looking at does not match anything online. For example, where is the second floor, and I rented an inside climate controlled. Where is that because all of these units that I see are drive up only. Danielle called me after I had already wasted an hour of driving and talking to public storage representatives. I demanded a refund but after talking to Danielle, I went back and kept my unit. PUBLIC STORAGE CORPORATE....some of us like to get a head start to our day and get things done, outside of office hours. Surely, you can find a couple of hundred dollars in your budget to put a sign pointing to all of the storage in the back off the side road. This would save a lot of hassle, frustration, and would keep Danielle from being on the receiving end of all of this. I hope you all actually listen to your customers because I know this cannot be the first time you have heard this. If I don't see a sign in the future when I drive up then I can only guess that customer satisfaction is not important to you.

Yes, new owners came in and raised rates but the price is still competitive. Nice facility and well…read moremaintained. Definitely better than the beige storage company across the street.

We had a contract with the previous owner for a storage unit at $195/mo. At the first of the year,…read morethe new owner immediately raised the rate by $35 . Now four months later they have announced that in 30 days the rate is increased again by $25. The previous owner built the nice facility, but the new owner is pricing out customers.

Excellent service and great pricing. I needed to rent a trailer to pick up a piece of furniture…read more Diamond storage had the trailer hitch I needed and the right uhaul trailer. I've never pulled a trailer before. The knowledge staff at diamond storage helped me attach the hitch and trailer properly so I didn't have to work about anything.

I love those guys and gals; they make storing so much easier. Clean and organized with all the…read moreanswers and needed supplies available.

It's been a great storage experience. Customer service over the phone is instant. The owners are…read morevery respectful and work with you. This storage will always be my go-to, and I will always recommend it to family and friends. We stored our dump trailer here; it was always safe, with plenty of light, security cameras, and space to back in and park.

Erin provides great service. She is responsive, proactive and friendly. The facility is clean and…read moreeasy to get in and out of. I would recommend this business over and over again.

Thank you Brandy at Public Storage for providing excellent customer service. From our initially…read moreconversation over the phone to completing paperwork onsite, you went out of your way to answer all of my questions. Thank you for that.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

5 Stars - Resolved with Respect and Integrity…read more I initially left a 1-star review due to repeated rate hikes that felt unfair--especially after being a loyal customer at this Pearland location since 2019. As a disabled U.S. Marine combat veteran, I was deeply disappointed and voiced my frustration. That said, I want to personally thank Roxanne for stepping in and handling the issue with professionalism, empathy, and urgency. She listened. She understood. And most importantly--she resolved it. Roxanne's actions restored my faith in this business. Her respect for long-standing customers and her ability to take decisive action speaks volumes about her character and leadership. To those reading: If you ever have a problem, ask for Roxanne. She turned my negative experience into a positive one. Semper Fi. -- Brian Rayner

The policy to still charge a full month's rent needs to be reviewed. I am vacating on the 4th and…read morethey want a full month's rent. Meaning that same month they can rent out the unit and make money. It seems they are double dipping on funds. Then offered a discount for next month when I informed them how would that be convenient if I am leaving this month. Oooo we can offer a discount next month because we were increasing the storage rent. They just increase storage rent whenever they want. If Zero star was available that's what I would recommend