I truly had thee best experience at any one store on any level!!! Heights guitars is one store that…read morehasn't forgotten about great customer service!!!! Even the customers are genuine and helpful. If you're in the market for a guitar or banjo or bass or any type of string instrument I bet money there is no store better than Heights Guitars.

Easy place to get repairs, sometimes they'll repair on the spot, and the best selection of strings…read moreand gear in town, good range of prices for all budgets with used equipment available. They carry all kinds of stringed instruments and percussion and tons of used amps.

I can see from the other reviews that I did not get special treatment. Apparently that woman is…read morenasty yo EVERYONE, not just me. I went in to get a new string for a guitar, and she went off of me because I didn't use the word Please when I asked if they sold guitar strings? What? She lectured me on how to ask if they sold guitar strings. When I placated her, and said please (in retrospect, I should have just walked out), she answered the question and then said, "Now you need to say Thank You." 0 stars. The service is terrible. The employee is rude and disgusting, and it is no wonder she is working in that raggedy run down shop in NowheresVille, Ohio. I hope she has the town that she deserves.

In the 1980's I was a young 8 year old boy just beginning to learn how to play guitar. 35 years…read morelater I returned to Valley Music just to look at the place where it all began. To my surprise, I found the same two people behind the counter. 35 years. Thats how much experience they have, and probably more, in lessons, sales, repair and service. They know musical instruments better than any "music-mart" or musical instrument store in the area. Thanks to Valley Music, I was playing in my first band by the age of 13, and am still a working musician. If you are interested in musical lessons or sales, I HIGLY RECOMMEND Valley Music over all the other local musical instrument stores in the area.

My buddy wanted to buy a Gibson, Martin or Taylor and yes, he had the cash. We were in the acoustic…read moreroom for about an hour. Nobody ever came back to help us... Guitar Center has a nice selection of stuff, but the really nice, high end gear is locked up. Without a sales person, you're relegated to pick from the crap. I'm giving them 2 stars because what we could play was reasonably in tune and the strings still had life in them. There are some decent guitars that aren't under lock and key, but the selection is very limited. Again, customer service is non- existent. Too bad for them. Sweetwater is about a one and a half hour drive from here. Better selection, customer service and prices. Draw back is the drive, but when someone is spending a couple thousand dollars (or more), it's better to be appreciated (or at least acknowledged) than completely ignored. I can't imagine what would happen if service was needed after the sale... Fort Wayne, here we come!

Like I wasn't even there. Like most music stores they have their favorite customers. To the…read moredetriment of all other customers. Easy transaction if you know exactly what you want. Don't expect help or advice. That is non-existent. Unless you are a regular. I counted 5 associates two working. I returned a item that was a little more complicated than I thought. An excellent chance to upsell. Nope, we're done go away. What fools. Salesmen, not a chance. Very little knowledge about the products they sell. Tried initially to sell me last years model with a incredible story. Luckily I had researched and done my homework before arriving. Always seems a little scammy. A little old for their taste and they were not afraid to let me know it. I think the word is condescending. To the MAX

I had a Fender Jazz bass that had an issue with humming when turning the tone knob. I had Frank do…read morehis magic and it now works perfectly. I would recommend Ann Arbor Amplifier to anyone having electrical issues with not only amps, but guitars also. Great job, great service, and great price! Thanks for fixing the issue! Jim G.

This review is based only on my experience with Frank's repair. Be warned…read more I built a tube amplifier from a Mojotone kit and despite triple checking all assembly steps when I fired it up (unplugged) was created with very loud buzzing which increased in volume with increase in amp gain controls. After frustrating review of every assembly step and verification that there were no cold solder joints or bad grounds I gave up and decided to have trouble shooting done by a certified amp tech. Frank is an elderly gentleman who works out of a very poorly lit and cluttered small apartment. I should have known better but I was anxious to get my project up and running. Now Frank's terms are $100 minimum and repair work not to exceed $150 without owner permission. Seemed fair so I handed over $100. Six days later Fank advised the amp was repaired with a balance owed of $200. The rationale was that he spent six hours totally rewiring the amp at $50/hour. He never advised me that the repair would in fact exceed the $150 "not to exceed" stated in my order. Nor did I ever ask Frank to undo all of my work and re-wire it. All I requested was for him to troubleshoot it and correct the issue. He does not have an oscilloscope so another red flag that should have had me running for the hills. It's my belief that Frank could not diagnose the problem so he decided to re-wire the whole thing. A good amp tech should have been able to pinpoint the cause of the buzzing without going to the extreme of rewiring everything. When I arrived at his apartment to check out the repair I plugged in a guitar and immediately noted that the loud buzzing was gone but there was a very noticeable hum which got louder with increase in amp gain. Frank said "oh it wasn't doing that when I checked it out". I unplugged the guitar and hum remained. Frank implied it was normal and I should expect that at high gain with a vintage tube amp circuit. I question Frank about the $300 charge without my consent and he said because he has sent me a text with a picture of the work in progress that should have sufficed as my approval since I did not say stop. I paid him the additional $200 thinking that the hum was perhaps environmental electro magnetic interference. I got the amp chassis home and installed it in the cabinet but the objectionable hum did not go away. I contact Monotone tech support and they advised that a properly built kit is dead quiet except for maybe some tube hiss at max gain settings. Frank's paperwork stated that the repair had a thirty day warranty. When I called him out on this he refused to do any further work on my amp and he said the he got it working and he was not about to but any more unpaid repair time in it. He said "you gave me an amp that had no output, it works now and hum was not the issue. It's your project, welcome to the world of electronics. Figure it out buddy" I decided to troubleshoot the hum. I discovered a cold solder joint connected to pre-amp tube V1 and that Frank had mis-wired the center tap from the power transformer. I removed that wire from the wrong location on the circuit board and soldered it in its correct location. Hum gone. Amp dead quiet even at max gain settings. I highly recommend that you think twice about using Ann Arbor Amplifier for amp repair.

Rettig music has sub-par string instrument for a high price. I myself am a violist and when I went…read morethere the instruments were nothing compared to what I was able to find for much cheaper at places like Shar. The staff seemed friendly, but not very knowledgeable when it comes to string instruments; they seemed to know much more about band instruments.

Shopped here earlier this year while looking for a new violin. The salesman who helped us is really…read moreknowledgeable and friendly. Although most of their business is student instruments (including lots of brass), they also had some very good quality intermediate violins at reasonable prices. Got some sheet music at a good price. Score!

I worked in the Toledo Detroit area for 42 years. At one point Toledo had 17 music stores!…read more I worked for most of them. Craig was driven and committed to his customers and treated his employees well. I got ill and had to resign but I follow the stores. Keep on going Craig! Betty Lanz

From the owner: New & Used Pianos, PianoDisc Player System Installer, New Digital Keyboards, Sheet Music,…read morePiano/Keyboard Rentals, Piano Lessons! Piano Tuning, Repairs, and Restoration!