This location is huge, clean, & decent prices. Staff were kind and friendly. Highly recommend this location for your music equipment needs. Two thumbs all the way up! read more

Guitar Center - Musical Instruments & Teachers Near Me - Long Island City, New York

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I just got home bringing a dream guitar with me (American Vintage ii Strat). My experience at Guitar Center of Queens has always been stellar. The staff went above and beyond to help with the purchase. Ryan, Chris , David and Jeremy, thank you so much guys! Rock on!! read more

Very poor customer service. I feel very ignored when I go to this store, and have to wait in line, and staff are just chitchatting with each other and refusing to make eye contact with customers. This is universal with every guitar center I've gone to. I'm not sure if this is part of the training or some inside joke with employees. Overall, I always leave the day fully open if I need to go to guitar center, even if I'm just getting something simple and easy. This place sucks. read more

Let me preface by my son is a gearhead. We've visited a number of GC all over. LIC is our home base, our North Star. There's a feeling of openness and welcome whenever we visit. It helps to see familiar faces that great us and products that speak for themselves. We appreciate Vince and partners at the tuning station lending their expertise when we've had guitar emergencies. read more

Honestly this is my favorite place, good service, most of the staff are really cool. I've been a customer there for over four years, buying amplifiers, guitar straps, and cables, and even getting my bass repaired. I definitely like the place. Sometimes I go there to play drums, and whenever I do, there's always one annoying employee telling me to turn down the volume. I even felt pressured playing the electric drums, and yet he still had the nerve to tell me to lower the volume. It seems personal cause he's the only one who says this to me. Meanwhile, I sometimes see other people playing acoustic drums way too loud, and it's strange that he doesn't say anything to them but does to me. Or maybe it's just a coincidence. All I want is a fair atmosphere, and I really appreciate the service they provide, but it's unacceptable that one person can ruin the experience of a great relaxed environment. Thank you read more

Great store, wonderful staff, good place to get acoustic guitars set up, very ample selection of guitars of all kinds and brands.

Store manager has deeply rooted biases. Very unprofessional, as the store manager. Poor teamwork, and leadership skills due to how he communicates his opinion, toward the customer and colleagues. For protection of the staff who were nothing like the store manager the Gabe Dalporto, CEO of the Guitar Center company need to do better in the LIC, Queens Area. read more

Customer service, understaffed. Online service advisors not worth it. Get rid of the percussion area if you don't have the personnel to run it. Money walks out the door sadly and we need a place like yours. read more

I came in for a restringing of my guitar. In less than 1minute I was with a technician Trevor. In 15 minutes he had restrung the guitar, tightened the neck, and tuned it. Friendly fast service by a knowledgeable tecnician. I also spoke to the manager who was also really nice. These guys are all musicians who know what they're doing. You're crazy if you go anywhere else. I drove 1 hour to get there, and it was worth the trip. Matt read more

This Guitar Center provides the best shopping experience. The staff is exceptional: Jon, Tom, David and Matt are a phenomenal team. They are very attentive, professional, knowledgeable and supportive. Their patience is unsurpassed as they answer any questions and offer suggestions. I have been taking weekly guitar lessons with Ken who is talented and receptive to my needs. It's wonderful to hangout in this welcoming atmophere. It's pleasure to see the various ages of the customers testing potential equipment for purchase. It's clear that everyone feels at home at this Guitar Center. read more

AVOID THIS LOCATION. They are randomly closed all the time, with no notice or anything. Save a trip to this place because they'll be closed without any indication whatsoever. CUSTOMER BEWARE! read more

The staff in here is PHENOMENAL!! They're all super helpful and friendly, it gives you that feeling you have someone to count on like a friend. Matt, Jon, Tom, and David are just of great help, Wish every store was like this. read more

don't go to the one in long island city, queens for repairs. was talked down to and scammed into a service when i needed a restring. yes i was a pushover but that was not a kind thing to do. read more

I stopped by here to pick up some guitar strings and I thought the staff was very helpful. The first person I asked wasn't able to help me, but they looked around the store until they found someone who could. That person was also really helpful and taught me a little bit about my different string choices. Overall, the store was pretty clean and organized, and I felt the prices were fair. The strings I bought were even on sale, which was pretty sweet. I'd go back to this location. Also, there's free rooftop parking for this shopping center, which is pretty nice when you're used to looking for street parking in Queens. read more

Friendly staff! They wont hesitate to help you and they provide good customer support. I wanted a guitar but a staff member told me that there is something wrong with the guitar. Pretty satisfied with my new guitar read more

Bought a guitar with my daughter and when we got home she started to play, but didn't realize it was to big for her fingers to grasp. A few days later I went in to return the guitar. The gentleman that helped me was so helpful. First he did not give me any issues with returning the guitar. Second, he went through four different guitars, and tuned them making sure they sounded right. He made a few suggestions on different guitars plus saved me money. This guy which I believe his name is Foiser (hope I'm spelling it right) went above and beyond his job description. When I got home my daughter played the guitar. I asked her if she liked it? she expressed she "loved it". I could not be happier with his service. Thank you. read more

Guitar Center - Musical Instruments & Teachers Near Me - Long Island City, New York

I bought a synth for in store pick up. I travelled over an hour to get there. They don't have it-- only the floor model. I say ok, but I need a discount because it's used. They only allow a $50 credit. I say ok, and pick out an additional $50 worth of cables. They make me wait over an hour to use the credit. I finally leave because they forgot about me. I get home. They did not include the A/C adapter with my synth!!! Go online and it will say it is included in box. Wtf. I needed the synth tonight which is why I travelled so far out of my way for this item. And the guy who worked there did not include the power cable in the box. Now I am sitting in front of my $500 piece of equipment that I can't use. Do I have to commute 3 hours round trip to go back for the cable????? Extremely frustrated with this whole experience. read more

I shopped for a multi track mixer on line, GC of Long Island city had it in stock. I called to make sure it was available and the person on the phone went to get a visual to be sure so I didn't waste my time coming in. When got to the store I was helped by Jon, who was very professional, he retrieved the mixer and asked if I wanted to open it to make sure everything was cool. I did. The mixer was brand new and in excellent condition exactly what I thought I needed. Jon asked me what I was using it for and said hold on let me make sure this os what you need and it can multi track rather than 2 channels. Jon spoke to A tech at Mackie to confirm and he was right. this mixer would not have met my needs and if purchased it would have been a huge waste of time and debugging. This is the kind of experience and expertise you don't get at Amazon. Thanks again Jon for helping me and your advice and helping me out with Alternatives. read more

Loved this store, as most of its staff is mostly super friendly and helpful, but recently had uncomfortable experience, where I returned something & was questioned about it in a way that felt as if being accused of doing some kind of free rental scheme or something, as I had returned something small a few weeks prior. This was in exchange for a new more expensive purchase anyway. Also the reality is have PURCHASED MANY thousands at this store. So over the last few years I have purchased practically a recording studios worth of gear between GuitarCenter and a few other stores, which I still have in studio. Many high end tube amps, Kemper, various guitars, flagship electric drums with almost a cars value in components, tons of high end cabling, PAs, various acoustic drum shells, mics, compressors, and more. I am mentioning that as it should be obvious when making such high quantities of expensive purchases over years, there will be at least a few occasions when things don't work out perfectly. Some examples being - One case was when I was sold a used PA for which I was told they could find me the the included case; this also which was listed in the receipt. They couldn't find it, and it was not purchase-able by itself even, so I returned it. Instead bought an upgraded brand new one from the same store anyway. -Or when I purchased 2 cymbal sets asking if I could compare them in my kit to keep the more suited one. I did and followed this by purchasing yet 2 other sets of cymbals the week or so after. I bought additional cymbals and like 3 snares that same week also. Ended keeping all except one cymbal set that was redundant. - Or when I purchased some cheap drum hardware which I was told should fit in the Tama gigbag and could return it if it didn't. It didn't so instead purchased a more expensive yamaha hardware. - FINALLY THIS, the case where i had the disappointing experience for which I am making this review. This time I picked up a small eDrum set for my nephew for Christmas. It was not for my studio so I was a bit more budget conscious. I had asked if I could try a better unit that was out there in the store as a floor model or something but they said they could not connect it, so instead i picked one of their cheaper sets which was already connected for testing. When I got the chance to compare it in my quiet studio environment it did not perform as I had thought.Compared it to my other ekit, and acoustics it lacked. So per the above returned it, and ended buying something over 2x more expensive anyways. This is when the disappointing experience occurred, with the same sales person that had sold me PA that they could not find the included case for in first bullet point. SO THE UNCOMFORTABLE EXPERIENCE WAS when I have bought literally thousands of dollars in equipment from GuitarCenter over time; I was asked in what felt like a condescending tone "why are you returning stuff, aren't we getting you the right stuff", which was annoying when the last time I made a return was due to the fault of the same salesperson selling me an incomplete item (the PA mentioned in one of the bullets). Asking why a product is being returned is fine and makes sense, but why ask in a manner as if implying that I am just returning stuff & not buying anything, when the opposite is true. It was uncomfortable cause it felt embarrassing to be asked as if I was being accused of something. I think I may just switch to purchasing from Sweetwater or something from now on. read more

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The guitar center near me don't really have much a selection due to COVID. I stopped in yesterday looking for an acoustic guitar. Colin helped me pick through several Taylor GS Mini. Excellent customer service and great overall experience. Definitely worth the drive from the Bronx to this location! read more

I brought my ovation guitar for a bridge replacement. When I picked it up I was not happy with the quality of the work. Well, I accepted it but later I thought about it and was not happy. Did I call to complain? No! I wrote a nasty review here instead of fist contacting them to see what they could do. Well they contacted me and they stood behind their work and did another repair which was much better and I am very happy now. My advice is, if you have an issues, bring it to their attention and most likely you will get good results. Also, I do enjoy shopping their cause no one is hounding me and making me feel pressured. read more

Terrible repair job. My guitar started buzzing in January. Sent it in for repair in February. Picked it up. Still buzzing. Took it back. Picked it up and same problem. Took it back again! Returned after several months (because of quarantine) and had to buy a gift card to retrieve it. After waiting an hour, I find out it's in worse shape than it was when I brought it in the first time. It buzzes everywhere now, open strings too. They still billed me $115 for it after hearing what it sounded like. I was so unhappy that I just took it home. My guitar sounds like a trash can. I haven't heard my guitar in working shape since February.. it is now Mid-June. read more

My nephew has found a love for music and guitars so he drags me here every chance he gets. They even have lessons which he says they are very good and prices aren't so bad. My fiancé and I bought him his first acoustic guitar about a year ago and he loved it. The staff have us great recommendations and were very knowledgable. This past Christmas, he was upgraded to an electric guitar and an amp. Once again, the sales rep did an excellent job at making sure he got the one that was suitable for him. The location is great. If you have an ear for music or want to learn, stop on in. You can get your hands on everything here. "Look but do not touch" definitely doesn't apply here. I pretend I am a DJ sometimes and futz around with the DJ equipment lol. I have no clue what I'm doing but it's fun. I see everyone having a great time including myself. read more

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Was just there to drop off guitar and look for a drum amp for my kid and had one of the best shopping experiences I've had in a long long time. First Brian (the lessons guy) was super informative regarding lessons for my kid, very friendly and kind. Next up was Tom who was in guitars and from what I gathered was way past his shift but he took 20 minutes out of his own time to find me the amp I was looking for... all the time being super nice and accommodating.. pretty impressive. This all culminated in another gentle soul named Orion who helped me lug the amp to my car. Whatever they're feeding the employees at GC in Woodside... don't stop! Hands down one of the best store experiences you can have in NYC. Cheers Dan read more

Due to the fact that every guitarist wants to have Dunlop's Cry Baby Wah Wah Pedal, I set out to check Guitar Center after realizing that Amazon cannot timely deliver this item. I kept away from Guitar Center because it was right beside Chuckie Cheese and I'm convinced that a life spent without walking into a Chuckie Cheese is a life well-lived. ~_- As I walked in the store I realized that it is not only a Guitar Center but that it was also filled with other musical instruments like drums and keyboards, as well. I can spend hours in here and ignore the thought that Chuckie Cheese is next door. Service was efficient and quick. I had called earlier and the guy assured me they carried the Wah Wah in stock. As I walked over to the counter and told them what I needed, they got it for me and I paid for it, all in less than three (3) minutes. It probably helped that there were not a lot of people in the store as it was a weekday. So now I can play ala-Jimi Hendrix. Or not. read more

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They had the headphones I wanted, and staff was attentive, knowledgable, and seemed like they liked working there. I like it better than the Manhattan location. read more

The service in guitar center of queens it's a really piece of shit , if anyone needs anything from the store just buy it online , the people that works there from the front door guy to the one who works fixing guitars have a really nasty actitude, they don't value the customers , there's a guy with a huge ass piecing on his ear , nothing against that but just don't even get close at him , guitar center really needs to hire new stuff , after the pandemia the quality of the store really went down read more

I'm disappointed. Within 24 hours, a string broke on my guitar, which I know happens...but usually not when you're not even touching it. I mostly understand why strings aren't covered in the protection plan, but in my opinion, there should be at least a small window in which they'll cover a string issue. The logic that bothers me is this: We'd noticed the G (yes, of course it's the G string) was already a little beat up at the store, and considering it snapped out of nowhere when I picked up the guitar to tune high E, it was probably liable to snap at the store yesterday had I not purchased it, in which case Guitar Center would probably have taken care of it. According to Ralph, I have 30 days in which to "not love my guitar." So if I get it restrung, and then change my mind, I'm apparently out $40+ because here you can only restring 6 strings or none. "I only do all the strings," said the guy sitting at the desk, who was dressed like a hipster, which is not relevant but fills me with superfluous rage. My brother had called before we went back the next day, and an assistant manager (Rich, I believe) answered the phone. "The string is $1, and we'll do what we need to do." It was a vague answer, so we just went in to see what would happen. To be fair, everyone we spoke to in person, including another assistant manager, told us not to bother going to the hipster employee because it would be cheaper and beneficial to learn how to do it myself via watching YouTube tutorials. Points for honesty and good advice in the face of your own store's lame policy, but that's not enough to make up for the complete lack of flexibility with replacing a string on a day-old purchase. (FYI: I have the method down pat, in theory. Did not do so well in practice. However, I recruited a little help, and I have a 6-string guitar again, for closer to $2. Yay! In case you were wondering.) Ralph is still great, because he wasn't at work on Saturday and thus couldn't disappoint me. read more

Guitar Center - Musical Instruments & Teachers Near Me - Long Island City, New York

Great selection of electric guitars, acoustic guitars, electric acoustic guitars, pianos, keys, drums, electric drums, snares, amps, instructional books, headphones, accessories for all the instruments. The staff was very helpful and nice. The place was organized and spacious. Definitely an A+ operation. read more

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Stopped by for a repair - everyone there was super nice and helpful. I wound up buying a bunch of things that I hadn't even planned on just because the vibe was so nice. For me that means that it's quiet, no sales pressure, and everyone is just chill and helpful. The only downside is that they have a lot of empty shelves and aren't fully stocked but I totally understand that given the post Covid suppy chain issues. read more

Terrible service. No one helps you. The manager has an attitude. I will go out of my way not to come here again.

Bought a Guitar here a few years ago. Im a lefty so there is not much selection which is fine... I had a choice of 4 guitars.. Not only was I forced to buy the floor model but the finish on the guitar's body was chipped exposing the wood. I showed the salesperson and they only gave me $10 off... unreal. Also I had to leave there with no Guitar box or case because they didnt offer me one at the time of purchase. I will not be shopping at this Guitar Center again read more

This is one of the least crowded Guitar Centers I've been to; I looked over their acoustic guitars for fifteen minutes or so, and I only saw one other person. The staff left me alone, except for one woman who asked if I needed anything. Minuses: the strings were old and dead on some of the guitars, which makes it hard to hear what they sound like. read more

Came into guitar center today and met Damond. He was working in the pro audio section. Boy am I glad I met this guy. He not only educated me on audio software, microphone quality and superiority but he sold me on just about everything there. I went from wanting a $30.00 headphone to buying something much more higher quality and a bit pricier but according to Damond this was what I needed. He also educated me on making my podcast and audio interviews much easier and simple by purchasing an additional piece of equipment. He offered me a financing option and although I declined the finance option at the moment. I will return and purchase it soon from Damond. Hopefully the guy is still there when I return. He's a good salesman and most of all honest which speaks for itself. read more

Guitar Center - Musical Instruments & Teachers Near Me - Long Island City, New York

This particular guitar center is fantastic! The service is fast, the crew is attentive and the entire experience makes you wanna love the music. I was given plenty of advice and one employee, RAY, was very helpful and informative. He thought me how to set up the strings, tune them and maintain it. I would recommend this location to anyone who is looking for music related information. Everyone is welcoming and makes you feel like you belong. read more

During these tough times when businesses are floating just above water to stay open, you would figure that customer service would be at its best. My fiancé and our daughter and I entered the establishment with no sales person in site. We walked around looking for microphones and an acoustic guitar for our daughter. Our daughter just started playing and I recommended we look at some smaller guitars. We found a Taylor mini guitar for $799. The manager finally came in and we asked her if we bought it today would she work with us on the price. She said no and wanted to give her the floor model at regular price. I said, please do something if we take the floor model, she said no. So I asked her if the would get new ones and we would pay for it. She basically just wanted to get us out the door. We were willing to pay over $950.00 for a guitar, mic and some accessories and the manager just gave us an attitude and bounced us off. She also threw insults by saying real guitar players would want the floor model because it's better humidified. I just turned around and walked to the mic section and bought a mic. She broke the cardinal rule, don't judge a book by its cover. Just as we were walking out, she all of a sudden had a new one in stock. Nice job on knowing you inventory and helping customers. Nice job guitar center. Now we will order on line from a competitor... read more

If the customer service being awful wasn't bad enough, everything here is overpriced compared to B&H and adorama. If u want help with anything don't expect them to come looking for you, you're going to have to find them. read more

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I came here with a couple of guitars, one that needed a setup for heavier strings, and one which had a pickup problem. Unfortunately, the tech's work was lackluster and somewhat unprofessional. 1) The guitar that required heavier strings needed the nut to be filed so it would sit accordingly. I understand that. What I didn't understand was why the tech thought it would be OK to proceed with the job and charge the customer (me) without asking or even mentioning it previously. 2) The guitar that had a pickup problem specifically had noise in the signal. So the pickup needed to be resoldered. Great, the job was done. Unfortunately the day after I picked the guitar up, the pickup had little to no signal at all. The tech didn't bother testing further and charged me for a problem that was never solved. The tech said I probably needed a new pickup since this one may be dead. I brought this same guitar over to another retailer which does warranty repairs since my guitar is less than a year old, and found that the "tech" didn't wire them correctly. Overall, the warranty repair did basically the same procedure and more by testing the pickup using a multimeter, and got it fixed properly, FOR FREE. So basically I paid the tech at this Guitar Center for a problem that wasn't fixed, and got a warranty repair from a tech who did all of this, again, FOR FREE! How do you think I feel right now? I wished I knew about the warranty repair previously... To me, gaining trust of a tech is like gaining trust of your barber, and this is a prime example why. Ask around and know your techs. If you need a recommendation, go to Sam Ash on 34th Street and look for Paul. read more

Compared to a lot of other music stores, the staff here is tremendously helpful. They are often completely slammed in pro audio, either due to understaffing or big purchases. Not the fastest shopping experience, to be sure. The last time I had to do an exchange there we had a nice but completely baked/incompetent (or both, maybe) clerk. She wasn't horrendous, but it shouldn't take 20 minutes to do a simple exchange. Otherwise it's a good place to go when you absolutely need a cable today. read more

It ain't Rudy's and it isn't as good as Sam Ash but if you need strings n' stuff as I sometimes do then stop by this Mecca for musicians and musician wannabes (like yours truly) to get a heapin serving of service from a bunch of clueless staff. read more