I came with a fellow Army buddy who was looking for some monitoring speakers for his home studio, I ended up purchasing a pair of Beyerdynamic DT 770 PRO-80 Closed Studio Headphones on Nov 11th 2012. We had both just gotten back from deployment and were excited to spend a few bucks. The customer service associate was more than helpful and even gave us a few bucks off because we had just gotten back to the US. He also convinced us to purchase the PRO protection plan for our products, and my God am I thankful for that young man doing so. I've been rifling through all my receipts, and trying to figure out where I put the information from my service plan. Sadly, I wasn't able to find anything. I went into my local San Diego, CA Guitar Center in my home town and I was given the 'Sorry, can't help you bro' treatment. So, I reached out to the Raleigh, NC store that I bought the headphones from via email. The store manager Nick Harris hooked me up with the warranty guys, gave me a copy of my old receipt from Nov 2011, and let them know I'd be contacting them all within one business day. Thanks Mr. Harris, I hope one day you can manage the stores out here in San Diego, CA. They're totally unaware of that really important process called customer service. You guys out there in Raleigh, NC are a cut above! read more

This is based on numerous experienced here...I've gone back a dozen or more times (until I discovered Harry's) and always received the same horrible service from people who didn't know what they were talking about. Multiple times I waited in line for 45 minutes or more until someone helped me. I've been given wrong information on products, and wrong (made up) advice about product implementation. Stay away from this place! Go to Harry's...or, if you NEED to go to a chain store, go to Sam Ash. read more

I have been shopping at the Raleigh Location for many years. I have to say that this particular store treats you with much respect and personalized customer service.It is like a "Mom and Pop" store in that sense. I had a FANTASTIC recent experience with Zoe Gould. I bought a used guitar and was concerned that I wouldn't be able to get the financing I needed. She went WAY ABOVE and BEYOND to make sure that I was 100% satisfied! Scott Tew is another employee there that ALWAYS treats me with great respect and is always very accommodating , friendly and helpful! Last but certainly not least is the manager Nick, what a great guy and always so friendly and helpful. I highly recommend that you ask for any one of these great guys/and girl :) when shopping there. You won't regret it . Cheers! Chris M. read more

After a less than pleasant experience at Sam Ash across the street, my dad and I decided to go to Guitar Center to see how much they'd give him for one of his guitars. It was like another world in there. The salesman that helped us, LeBron, was VERY knowledgeable about my dad's guitar, and seemed like a kid in a candy store himself getting to play it before we sold it to the store. Would recommend to anyone, amateurs and professionals alike. :) read more

Very poor staff that doesn't pay attention to customer needs. I would never order anything on line from them ever again. I tried two times only to get totally unusable crap that I had to take back. I recommend Musician's Friend or only buy what you can find in stock in the store. read more

I've always received top notch treatment at the Raleigh location. Defiantly the friendliest safe out of any guitar center Ive ever been to. On top of that, every guitar problem Ive brought to the techs there was resolved quickly, and without judgment. read more

I'm new to eastern North Carolina, and this is the first time I've been to this guitar center. I won't be back. I've been been to guitar stores all over this country including at least a dozen guitar centers. Guitar center is typically at the bottom of the pile in terms of customer service, but not usually in a way where I say "I'll never be back here." For instance, the guys at Guitar Center in Nashville, where I lived for six years, were generally pretty polite and reasonable human beings. However, the guy I interacted with on the floor of this guitar center, I believe he was one of the guitar techs, was downright rude to the point of being condescending. I was was friendly with the guy the whole time, but he didn't change his act. I handed a guitar back to him and he ripped it out of my hand so hard it startled me. It's hard for me to describe his behavior, exactly, but it is one of the very few times in my life I've wanted to cuss somebody out for what an inexcusable asshole they were. Maybe just a bad day? Don't take it out on your customer. Anyway, it not only the guys attitude that was deplorable. The 1959 vintage reissue strat that I tried out was not set up at all. Strings buzzing, intonation way out, just unplayable. I will try and buy somewhere else. The guy working in keyboards was nice, and he helped me out too. For all I know, the guys in drums and pro audio might be cool, too. Hence 2 stars instead of only 1. However, when it comes to shopping guitars, I will not even consider this particular guitar center in the future. read more

I am writing in respect to a purchase I made of a Hofner Ignition Series Violin Electric Guitar on 1/28/2018. I was excited for the purchase, and even more so that it got shipped the next day (1/29/2018). Fast forward to February 8, and many days of checking to see if the tracking information indicated any change, I decided to call Guitar Center customer service to see what was causing delay. On my first call, I was directed to check in with UPS, which they stated that while a label was created on their system, they had not scanned the receipt of any items. I call Guitar Center's customer service again, tell them that UPS never received it, so they now direct me to the store where the guitar was shipped from - the Raleigh, NC Guitar Center. I spoke to a Guillermo, who showed interest and concern, and told me that he'd investigate the matter further. Within an hour he calls me back and gives me the bad news that he searched the store and could not find the guitar. He was extremely apologetic and offered me a refund, as that is the only option that was within his power to currently do. While the refund offer was nice, I am out what I originally wanted, which was the guitar. Fast forward to today, 2/11/18, I call customer service to inquire if there are more of the model of guitar I purchased, and they found two, but were unable to honor the price of my original purchase, which was also disappointing. Suffice it to say, this all was a mess - customer service on the call center end was especially horrendous, which I'm not fully touching upon here, since that's not fair to the Raleigh location. The fact that the call center washes their hands in regard to helping with shipping issues, and the inability to adequately track inventory at the store level, has questioned my future patronage of Guitar Center and it's subsidiaries for sure. read more

Went here to play guitar w my brother and a couple of customers, who were all old ppl, were bitching about how loud we were playing. If you don't want ppl playing loud then don't put half stacks on the sales floor. Bunch of little bitches man. read more

I only gave them 4 stars because I think that their selection of bass guitars are very limited compared to other GC stores I've been too but you can still order online. The customer service is very good. They don't hound you and you can test gear and get a good feel for the instrument and if you buy it and get home and realize that it's not for you.... You can return it with no problem.... Unlike the store across the street. read more

I walked in this store at 1:34 and left at 2pm and the entire time, NO ONE HELPED ME. Never had this problem!!! They walked by me several times and I asked 2 TWO associates for help since that was rude and they told me to go look for another associate because he was actually good at what I was looking for. What really upset me was, they only assisted the two white people that were in the store as the rest of us stood there. I stayed as long as I did because it was something I needed for an event and at the time only they had it enroute to my home but I will not go back to this location unless I'm with someone else who has to go. My money wasn't needed here. They need new staff and some training. They only received the 1 star because I called before I went and Nash was great with helping me with prices. read more

Wish I had read some of these reviews before going to this place. I ordered a harmonica online for my husband. After receiving an email indicating that it was ready for pickup, I went in to get it. There's a huge poster at the front counter that says "Pick up your holiday orders here." Yet, I was told by the guy at that counter to go down the stairs and around the corner to the accessories counter. There I found what seemed to be a chaotic mess. And I wasn't the only one to think so. The guy behind me was just as annoyed. There were four employees helping other people and a bunch of customers all milling around with no apparent line. As I stood patiently waiting to be acknowledged, at least three people walked up from around the corner and were helped immediately. It wasn't until I butted in to one of those transactions to ask if there is a line anywhere that one of the employees said, "What do you need?". Seriously? WTF? I said I was there to pick up an online order. Then another employee, who had finished with his customer first, said he had to go to the back to find it. I waited (again). He comes back with it and asks for my ID. Not out of the ordinary, so I don't question it, until he walks off with my ID around the corner without saying anything other than, "I'll be right back." I waited (again). He comes back with my ID and a copy of it. When I ask why they need a copy of my ID, he tells me they do that for online orders and that I have to show it to the guy at the front. So I say, "and then you'll shred it?" He tells me I have to talk to the guy at the front about it. I bring it to the front and show it to that guy and ask for it to be shred. As he's giving me some nonsensical reason for why they need to keep a copy of it, some other employee (I presume the manager) walks up and hears the conversation. He jumps in to tell me that that's just what they do, that they've had problems in the past with multiple people coming in to pick up orders, that they save a copy of my ID in their loss and preventions department, and that it "protects" me. How in the hell does it protect ME when I just picked up what I ordered? That is the biggest bunch of BS I've ever heard! He refused to shred the copy of my license and would only black out the address and signature (although I could still clearly see both through the marker.) All of this for a $30 effing harmonica! I have no idea how much time I spent there, but I do know that it was way too long and unbelievably annoying! I am NEVER spending another dime with these guys. I'm sure they don't care about me since I'm not their target customer, but I have lots of friends who are. And I'll be sure to let them know about my experience. If you're a stoner musician who has no sense of time, nowhere else to be, and just wants to hang out and play instruments, then maybe this place will work for you. Everyone else, steer clear. read more

I finally decided to try guitar and started to tune my guitar on my own. Mainly because I did not know what I was doing, the string popped. I brought my guitar into the guitar center and I the technician there. His name is Mr. Kirby. He was very considerate and careful with my guitar. He also noticed a few other issues that I wasn't aware of and he showed me how to fix them myself. Of course they were too complicated to understand but he did try. I was absolutely thrilled with the customer service of Mr.Kirby and i will definitely be heading back there for more service. read more

I have been to this location so many times that it's funny.(Because I'll be going again in the near future). The service is outstanding; if when I have an issue about the service given to me, it is well resolved. Trading and buying from them has been a wonderful experience. Placing an order with them is also a breeze! Five stars, Naaaa! Make it TEN!!!! read more

I bought a used Peavey Sanpera II foot controller from the Guitar Center in Raleigh, NC and they sent it to me with a dead MIDI cable. The Sanpera II uses an 8-pin MIDI cable rather than a standard 5-pin and Guitar Center doesn't carry it, so I had to order a replacement online from Peavey. When I called the Raleigh store to ask for a partial refund for the cost of the cable, they refused. I don't know how they do business in Raleigh, but where I'm from if you sell damaged equipment to someone you make it up to them. I buy a lot of musical equipment but I will never buy from the Raleigh, NC Guitar Center ever again. read more

I always have a good experience at this store..Whats with all the negatives? I'm always in and out and get exactly what I need.

zero stars!!! i just left the capital blvd location and i am beyond frustrated with the service that i just received. i walked in with my 12 your old niece and older sister to simply get her guitar strings put on which apparently only takes 15 mins to do (according to the technician). everyone kept reminding us that they were closing yet it was 6:50pm, no one was polite about it, we felt very rushed and unwelcomed. i work in retail and i understand when ppl come in last ten minutes you would like for them to get to it and be on their way, but there is also something called customer courtesy. we will not be going back to this location. p.s. i had to choose at least 1 star, but truthfully they didn't deserve that! read more