Worst Dr's Office visit EVER; I wish I could give them 0 stars. I had an appointment from the Veterans Administration to go see a Gastro Dr, I have been waiting for 6 months to get this appointment, Today was my appointment at 10:30 am. We left the house at 9:40 am, according to maps the address was 13 miles away and will take approx. 10 mins to get there. After riding around in a circle for over 15 min, following the maps instructions. we decided to call the office and get some details as to where to go..... 20 mins later we are still on hold with the office to get better directions. Finally, the phone was answered, and I was asked to continue to hold, finally I get a real person to talk to and I told them about all of the above, I was told if I didn't know where it was that I should have called the office earlier. I would not have missed my appoint, i told her if she would have answered the phone 20 mins ago then i would have gotten the correct directions and would have made my appointment, so i asked to be rescheduled. after going back and forth for a couple more mins I realized I was wasting my time, she continued to tell me that I should have got with them well before hand to get the directions, well I didn't know the address was incorrect in maps and I am sure they have had this problem before, I finally said just cancel my appointment, it's not worth the aggravation and if a Dr office can't take the time to give me the correct address, it pretty much sums up the type of care I would have received from this facility. I have had 8 stomach surgeries in the past 2 years, I moved here from Dothan, Alabama to Daphne Alabama, therefor I had to go thru the red tape of transferring my medical care to a doctor closer to my new Daphne Home. This is crazy now I have to wait for a new appointment from the VA, These Doctors offices don't realize that we veterans referred by the VA can't make another appointment it has to go thru the VA, therefore that is another time lapse, Anyways, Veterans if you are referred to this office thru Community Care thru the VA, run, run very fast and get another facility these people don't care about you, Just because of the way I was talked too, told it was my fault for not calling sooner if I didn't know where it was, well all these new found intelligence that we have to locate things over the internet and thru Maps why would I call right, you would think the info is correct and maps can take me right to it, I would not go back to this Drs office if I was on my death bed, dying. You could not pay me enough to go to this facility ever again, and I recommend everyone to consider this when it comes time to see a Gastro specialist. Do yourself a favor find a more credible Dr that wants your business, you will waste time and effort messing with these people. read more

These reviews had me very nervous, but they were very nice when I called to make my appointment and got me in quickly. Once I arrived, I checked right in and was called back within 5 minutes of my appointment time. The nurse that started my process was one of the most friendly people I've experienced in a medical setting! She made me feel like a friend. Then, the PA I saw, was super understanding and spent time explaining and working with me and told me to call anytime with questions. read more

My PCP sent over a referral for a colonoscopy. I received a letter in the mail that I needed to call to schedule an appointment. The lady that answered the phone was extremely rude and wouldn't schedule my appointment without a release from hematology. I called back to get more information and clarity on the process and she continued to talk down to me and seemed very agitated that I was even calling or trying to understand the process. These offices should be more caring and patient and be glad that patients are trying to be informed. I'm calling my PCP to get a referral elsewhere. No need to be treated so poorly over the phone just trying to make an appointment. read more