I'm assisting a friend who is moving into this facility. The staff is extremely helpful and kind to…read morethe residents. The care providers are very professional. Quality independent assisted living with perfect care providers.

My mother has been a resident in Memory Care at The Gallery at Cape Coral, formerly The Waters,…read moresince Jan 2023. Frankly, I can't say enough about how wonderful this place is. My family and I are here very nearly every day, at all different times, so we see all different shifts, departments and activities. The nursing staff and care givers are AMAZING; warm, competent, PATIENT, professional, fun, engaging and very loving to the residents. From the drivers, to the therapists, activities, facilities team, front desk staff, housekeeping, sales & marketing...they all have a moment for a quick word, a hug, a laugh, a warm smile. The staff operates as a team, focusing on each individual resident and their life enrichment. Of course, at times issues occur. They are dealt with quickly and any necessary changes made with little drama. I have witnessed the Director of Nursing giving clear and direct correction to the team - and yet still with a respectful, compassionate and team/resident focused attitude. While safety is paramount, unfortunately there are occasional accidents / falls. They clearly have tight policies in place, and the staff react IMMEDIATELY; often running to help, quickly assessing the situation, calling for appropriate nursing assistance, and securing EMT'S if necessary. They also manage the other residents keeping them supervised and calm, while handling the emergency. There was a fall recently, and the med tech reacted to the unusual loud SOUND, before even the resident called out. He and another CNA stayed with the resident, the Director of Nursing was there within 2 minutes, and the EMT's were on scene within about 6 minutes. The reception team always have a kind word to say and a warm welcome. My brother, who lives out of state, visited in Nov. He was warmly greeted by Leon, who remembered him even though his last visit was in February. Leon is also regularly found playing chess with a resident, while he is watching the door, working the phones, etc. When you walk past the front desk and find the Director of Nursing covering the desk because the receptionist requested to attend the funeral of a resident that speaks volumes about the team environment and resident/family focus of this facility. The facility itself is lovely, and they truly use the entire place. They have everything available to the residents, and although mom is on the Memory Care side, we often share in the Assisted Living events, meals, bus trips, etc. They are truly inclusive and make accommodations for all the residents to enjoy and live their best life. The activities are a major focus for us, and this is very key to Mom's happiness. There are loads of things scheduled all day long and they do their best to keep the residents engaged both mentally & physically, with ability-appropriate activities, or just inclusion for those unable to participate. Stimulating music, sing a longs, dancing, bingo, arts & crafts, decorating, garden club, nail care/manicures, pet therapy, bowling, axe-throwing (a BIG favorite), movies and so many more keep the residents engaged and active. When my mom sees the activities director and walks away from me to hug HER it warms my heart. Additionally, Jodi goes and gets Mom and the residents she knows want to participate, plus encouraging the others to come today to check it out. Inclusive, fun, joyful, and engaging. As well as summer picnics, dinner dances, bus rides, lunch outings, the facility also has special events planned around the holidays. These always include getting the residents dressed up and groomed just a bit more special...whether the families are there or not. They go to great lengths to make this 'home' for each person. They check on mom two to three times each night, often two CNA's together, changing her if she needs it and making sure she is comfortable and resting well. The dining room is lovely and set up well, the food excellent, and they serve as if you are at your favorite restaurant. And while memory care needs special considerations in their dining room and isn't as 'fancy' it is still wonderful and completely appropriate for the clientele. The residents are given appropriate choices, and yet their preferences are noted, so if they are unable to answer they are still served as if they did. IF someone has trouble eating, the staff will feed them, gently and with kindness. And if someone is perhaps ill or just needs a little special treatment, a different meal, Burger, BLT, grilled cheese, is provided. We researched quite a few places before deciding on placement. Mom has thrived under the care provided here, as have so many of the residents, and I am grateful I found this place at this time in her life.

Absolutely the best pharmacy in town. The Pharmacist and staff are very courteous and go the extra…read moremile for customer satisfaction. I highly recommend them.

Warm and friendly staff and great service always!! Never much of a wait and always kind and…read morehelpful!

This husband/wife team recently completed several weeks of therapy at Pelletier Rickert…read morePhysicalTherapy, and we were both thrilled with the results of our experience. One of us did sessions in preparation for a total knee replacement here, and the other had to do the pre surgical therapy in another state because we were in that state for the Thanksgiving and Christmas holidays. The one receiving prep at Pelletier Rickert was much better prepared for the total knee replacement, and progressed much better after the surgery. The staff is knowledgeable, skilled and above all, compassionate to individual needs. There has never been more professionally run business in meeting our physical or health needs. We actually looked forward to our visits, and felt like family with both patient and staff during our experience. Post surgery, both of us were walking without the need of a walker or cane within a day. Our progress was beyond anything either of us expected post surgery. While our surgeon was excellent, we also feel our therapy also greatly contributed to these results. If we need physical therapy again in the future, this would be our number one choice.

Very personal and friendly. They know you by name and explain the process very simply.read more

Everyone of the therapists were excellent! They are all kind and caring even when the pain of the…read moretherapy is difficult. They are very accommodating to your schedule. I wish I could give more than 5 stars!

Received excellent care, however I was very misinformed of the cost…read more I was told by their ins department that I had a zero co-pay and it it was different I would receive a call. No call. When I showed up for my initial visit I was told I would be responsible for 20% which would be no more than $15 a visit. Imagine my surprise when my EOB comes and I owe $93 a visit! Would have appreciated being given the correct information so that I could make in informed decision. Now I'm stuck with the bill!

I went in for therapy, had good sessions with the therapist. However the woman at the front desk…read moremade a mistake with my insurance. I did 3 sessions with an add on that I was told was free. After the 3rd session they informed me of the mistake and that I owed the balanced. I was upset about it and they were not willing to budge on their mistake. I quit going there because of this. Before I left I asked if I owed anything else and they said no. 6 months later I got another invoice for more that was not covered by insurance. I tried to argue it but they go through a 3rd party for invoicing and office manager never reached out to discuss the issue.

I have no ax to grind with the employees, they did their jobs effectively…read more However, after being bounced from one employee after another for physical therapy, I requested that I work with just one therapist. The receptionist agreed with that and set me up for two weeks in advance for one therapist. Unfortunately, after one visit, I was back to a different therapist. In addition, Apex (at least at this location) does not offer traditional tens therapy that my insurance WILL cover. INSTEAD, they only offer their preferred "DC current therapy" that costs $30 per visit. If you go on the website for this special therapy tool (Neubie) the manufacturer promises this, copied right off their website: "It is THE device proven to add incredible cash-pay revenue to your clinic" Now I really don't know if there is any value to this special shock therapy, and if I was sure it would work, I would be happy to pay for it out of my own pocket. But there is no guarantee. I'm really bothered that both therapies aren't offered, and give the patient a choice. Maybe it's the incredible cash pay revenue?? I canceled all of my remaining appointments.

Been working with them for over a year now. One of their therapists has an interest in working…read morespecifically with amputees, and as a bilateral amputee, I know that's rare. He has helped me with strength, stamina, and gait training/walking. Definitely recommend.

Thank you, Cora of Cape Coral!! I was skeptical of physical therapy for 6 weeks. You guys,…read moreTaylin, Lester and John really cared about following my doctor's orders and I feel so much better! Each of you asked how I felt after the previous session and listened to me. Thank you!! Brenda at the front desk was so encouraging, polite and friendly. Thank you!!!

Appointment easy, great staff and professionals all very caring and accommodating. Would recommend…read moreto all.

When I made the appointment, I was not told that I could not have a person in the room. I brought…read moremy father with me, as I have had issues with their rudeness before. The medical assistant, who never introduced herself, was rude when I asked my father to go back with me. She snapped that she would have to ask Melinda, the nurse practitioner. I didn't want to be weighed, and the assistant was rude to me about this as well. She brought me into the room and walked far too fast. It's a pain management clinic--assume that people can't walk fast. She checked my blood pressure with an automatic cuff; at a pain management clinic, a manual blood pressure should be taken. When Melinda came in, it did not get any better. She lectured me about why people cannot come back, and when I explained that I've been treated as a drug seeker by their staff in the past, she continued to lecture me. She told me that tramadol was a narcotic--it's not. She asked if I wanted trigger point injections, and when I explained that Dr. Mikovic said these injections would be bad because of my age. She either did not listen to me or did not care and continued to push me to have trigger point injections. She did not believe that I had rheumatoid arthritis; guess what? People at 23 can have rheumatoid arthritis. I have been told to come back in 8 weeks when I have always been told 12-16 weeks. Not a single one of them listened to me. I will never see a nurse practitioner again; Melinda and the other one I saw three months ago do not listen to patients and they are rude. This office needs to reevaluate their employees and if they want their staff to be so nasty to patients. Pain management is not a choice for most of the clientele, so it would be nice to have someone be kind. I'm sick of this office, and I dread having to go in.

My husband was transported there from a rehab hospital. It was the BEST thing we ever did. The…read morefacility was beautiful and each room had a screened in porch so you could take your loved outside if it was nice. The nurses were compassionate and explained what they were doing and what to expect. The facility was painted a pale yellow and was very peaceful and restful. You felt at peace in the hospice building. My husband has been gone a week and hospice called and ask if there was anything they could do and said they would call again in three weeks. I CAN NOT RECOMMEND THEM ENOUGH.

They tried to scam me and try to make me sign paperwork that says I was responsible for payment of…read moreservices, but they were telling me it was free. Why would I sign some thing that apply just need to make a payment. Why would they have that in there if it is in fact, free? The man seems like a scammer. He said OK you don't have to sign that I'll get you a paper copy it will cross it out and initial it. He went to get the papers and never came back, but I still wasn't signing that either because that doesn't hold up. He's in no position to change contracts, so I felt like I was being scammed at the hospital in front of my dying cousin.