I went to get a battery replacement on my 2016 Infiniti Q70 and everything was great honestly, up…read moreuntil I received my car. Customer service was good at the beginning and the pricing was reasonable as well. Before I got my battery replaced there was no damage to my windshield and | left with a cracked windshield. Before I even went to this place, I called in to make sure they'd be able to replace my battery correctly because my car requires for a cover, as well as other parts ( wipers / cowl ) to be removed and properly placed to correctly replace the battery without damaging anything ( LIKE THE WINDSHIELD !!! ) The owner whom I spoke with reassured me that he's worked on plenty of Infinitis and he understands how to replace that battery correctly because his daughter owned one. Anywho, after I receive my car and notice the crack, I called in not even 15 mins later and let them know that there's a crack in my windshield **RIGHT WHERE THE BATTERY IS LOCATED MIGHT I ADD** and the owner tells me that his mechanic did not crack my windshield and doubles down to say how that's impossible because the battery is located nowhere near the windshield, even though we've had an entire discussion about this beforehand. I took my car to the dealer that | got it from to get work done, and even the mechanic there pointed out that if my windshield had been cracked after getting my battery replaced, it was due to the mechanic not properly removing all of the necessary parts to replace that battery. I feel as if you all tried to play at my intelligence because I'm a woman and I'm young and you all think I don't know about cars, yet alone the car that I drive DAILY, but this is highly upsetting and I promise that was the first and last time you all will be seeing my business again. I understand we as humans are imperfect and we all make mistakes, which is why when I called in, I wasn't rude, angry, upset, etc....but to full on lie and practically insult my intelligence to avoid accountability on your end, especially as a business, is distasteful.

Good experience here. Staff explained what needed to be done, fair pricing, and they got my car…read moreback on the road without any surprises.

Best company ever 100 % recommend. They answer the phone right away, their prices are very…read moreaffordable, thanks j for you help.

They're drivers aren't going to forget my car anytime soon! They were there when I was told they…read morewould be and did the job until it was done! Car wouldn't move out of park ugh! Stuck in the middle of a parking lot! Thank you!

He went above & beyond. He delivers service in a timely manner & works with you!! Best prices too!!read more

American Towing went above and beyond what they were required to do to assist me last night when…read moreour car broke down. Arrived in short order and the driver was friendly, respectful, and most of all, he wanted to help us and did. Highly recommend.

My vehicle was involved in an accident today, and dealing with this tow company made an already…read morestressful situation much worse. Law enforcement called them because the vehicle needed to be removed from the roadway. Our home was literally one street over (about 5 minutes away), and we politely asked if the vehicle could be towed there instead. To avoid any confusion, we called the number listed on the card while standing there. The woman who answered told us it was fine. We relayed that to the tow driver, and he start yelling wait until my dispatch call and even the responding officer confirmed there was no issue in our ask. When I recalled the office the lady tried to make it seem like money was an issue. Money was never discussed. Money was never the issue we were fully prepared to pay whatever towing fees were required. The problem was the tow driver. He became rude, dismissive, and argumentative for no reason. He repeatedly interrupted us, said he "didn't have time for this," mentioned needing to get to Lakeland, and ignored what both his office and the officer had already stated. Before we were even given a fair opportunity to decide where we wanted our own vehicle taken, he pulled off and said he was just going to impound the car. We never authorized that decision. This entire situation was caused by the tow driver creating unnecessary conflict and doing what he wanted to do. I called the company afterward and was told the manager would return my call, but I never received one. Accidents are stressful enough. The lack of professionalism, communication, and basic respect was unacceptable. I would not recommend this company based on our experience.

I have a 2001 Ford Expedition I cannot bear to part with and my letter carrier backed into me,…read morecrushing my flawless 24 year old bumper. I have spent hours combing salvage yards and Best Auto is the only one that was truly professional and helpful. All of the yards are an hour plus away and none will take a picture of a part to send you - except Best Auto. Great people and highly recommended.

best towing company around, i was locked out my car at 2am and they came so fast to help me .read more

Didn't need them for a tow but a tow truck was tailgating me for miles on SR-52 like nobody's…read morebusiness. I was going the speed limit 55 and I really thought the guy was going to run into me several times. At least I know who not to call just ridiculously unsafe. Imagine if my kid was in the car with me and he hit me

driver drove me off road unto medium at light he was laughing this is the type of driver they have…read morebeware!!!! company did nothing and it damage my tire

Fast and fair price thanks for getting mom's car to the body shop on time. They were even early and…read morevery diligent

very nice and professional. pricing was same as quoted. delivered on time. would use againread more

My insurance company sent out Mike with Mermaid Towing with roadside assistance to change a blow…read moreout. He was professional and courteous, and I appreciated him coming to my rescue!