I went to get a battery replacement on my 2016 Infiniti Q70 and everything was great honestly, up until I received my car. Customer service was good at the beginning and the pricing was reasonable as well. Before I got my battery replaced there was no damage to my windshield and | left with a cracked windshield. Before I even went to this place, I called in to make sure they'd be able to replace my battery correctly because my car requires for a cover, as well as other parts ( wipers / cowl ) to be removed and properly placed to correctly replace the battery without damaging anything ( LIKE THE WINDSHIELD !!! ) The owner whom I spoke with reassured me that he's worked on plenty of Infinitis and he understands how to replace that battery correctly because his daughter owned one. Anywho, after I receive my car and notice the crack, I called in not even 15 mins later and let them know that there's a crack in my windshield **RIGHT WHERE THE BATTERY IS LOCATED MIGHT I ADD** and the owner tells me that his mechanic did not crack my windshield and doubles down to say how that's impossible because the battery is located nowhere near the windshield, even though we've had an entire discussion about this beforehand. I took my car to the dealer that | got it from to get work done, and even the mechanic there pointed out that if my windshield had been cracked after getting my battery replaced, it was due to the mechanic not properly removing all of the necessary parts to replace that battery. I feel as if you all tried to play at my intelligence because I'm a woman and I'm young and you all think I don't know about cars, yet alone the car that I drive DAILY, but this is highly upsetting and I promise that was the first and last time you all will be seeing my business again. I understand we as humans are imperfect and we all make mistakes, which is why when I called in, I wasn't rude, angry, upset, etc....but to full on lie and practically insult my intelligence to avoid accountability on your end, especially as a business, is distasteful. read more