Finally giving up on this pharmacy. Absolutely terribly operated. Fire everyone and start over…read more They take longer to fill prescriptions here than any pharmacy I've ever been to. They communicate poorly with customers. They just make it absolutely clear that they do not care about the customers. It really feels more a bunch of people maliciously complying with corporate rules but it's the customers paying the price.

Would give zero stars if possible. Absolutely impossible to get ahold of anyone by phone without…read morecalling about 20 times. Have had medication missing when picking up prescription. Decide not to mention medication is out of stock until questioned why refill is taking so long. Randomly closed pharmacy due to "short staffing and weather" when literally every other store in Stanwood was open. Absolutely a train wreck of a store. Every shelf is empty. Do yourself a favor and go to QFC or Haggen.

To Whom It May Concern, I would like you to know that store…read morenumber 05247 is an awesome Rite Aid store. They have excellent customer service and the store is very clean and well organized. I also have to let you know that the store has very honest people. I happen to leave my credit card at their store and called several days later to see if I have left it there and they told me that it was in there safe and I can come whenever I wanted to to pick it up and that it was safe in the in there store safe. I have told my friends about Rite Aid and also the excellent customer service and honesty the store portrays. Thank you very much for having such a wonderful store in Oak Harbor Washington I just wanted to let you know you have a great store and great people running it! Thank you! Sincerely, Judy Thorpe

I made an appointment for some vaccinations. My on line confirmed appointment time was 11:20 am…read more I got there on time. I stood at the empty counter for 10 minutes ("Pick Up" line is where you go for vaccinations.) A couple employees passing by did say "I'll be right with you." Eventually the counter was staffed and I was asked to fill out a form on a clip board. The form was the same one I'd been enticed to complete on-line as a way of saving time. I filled out all the same information again, and turned it in. Other people presumably waiting for vaccinations stacked up behind me, eventually 4 deep, outside the private consulting room where they give shots. Nobody went into that room, and nobody came out. I was first in line for my shots. But they apparently did not have anyone on staff who could give shots. 40 minutes after arrival I told the guy in line behind me good luck and left. With the drive, this was a waste of an hour and forty minutes of my time. On the way out I almost bought a bottle of Bactine, but figured I'd not reward them for wasting my time. I found the identical product at Wal-Mart for $5 less. On the positive side, this store is better stocked (post Chapter 11 filing) than the store in Freeland. Not great, but better.

Shelves are bare. Lots of sales but not a single item rang at the price it was marked. Had to go…read moreback and have them adjust it because almost everything I bought was on sale. Cashier and manager were helpful when I brought it to their attention and fixed everything but I won't be back. It's a shame what Bartells has become since Rite Aid took over

The pharmacy is an absolute joke and a full blown disaster. It a matter of wasting your time and…read moremoney with these clowns. Completely incompetent staff. I had hoped for a better experience but sadly I have zero confidence in anyone who works there. Waiting for days on end, getting one pathetic excuse after another. I'm finished with these chaotic masters of chaos. Unfortunately they have constantly performed like a bunch of thoughtless fools and idiots. I've had my patience tested for the final time. No reason to believe they are going to do better based on the last 11 months of my tour of torture inflicted one frustration after another. No just no !

The customer service reps in the store are friendly; however the pharmacy service is terrible. I…read morecan't find a review site for just the pharmacy, so I am writing my review here. I waited 10 minutes on hold today. They are very short staffed and not very polite. I don't have many options because I have Kaiser insurance and they only allow certain pharmacies. Frustrating!

It's always a pleasure to shop here. They have the best assortment of candy anywhere. Their sale…read moreprices are good deals, and they are well stocked and clean. Every staff member I have talked to is kind and helpful. I'm very glad to have Bartells here in Arlington!

I went to this location for the first time ever. I needed photo services and was helped by Brandon…read morewho helped me print over 25 photos last second for less than $8. It was an amazing experience, super affordable, super efficient. Brandon was super kind and helpful. Best Walgreens experience I've ever had. Give Brandon a raise.

After waiting 9 days for a routine prescription and not being able to get a person from the actual…read morestore on the phone I drove to the store to be told "it's in process " and "we'll call you when it's ready" I transferred all my prescriptions to another pharmacy and my missing one was filled by the new pharmacy the same day. Never again Walgreens. Never!

Horrible service and customer service. Multiple times my dr has sent in my prescription and when I…read morecalled I was told they didn't have it. After telling them my dr called it in a couple days ago, they said oh ya it's here you can come get it whenever. One time I was only given half of my prescription, even tho the bottle was labeled the full amount, luckily I noticed, I called and they said, oh ya we have the other half here you can come get it. Causing me to make another trip for no reason. The staff takes no accountability or responsibility and acts like they couldn't care less. Fortunately it wasn't life saving medicine I needed. They always seem so slammed and overwhelmed, causing them to have terrible attitudes. I will def not be going back to Bartell Drugs in Lake Stevens.

The WORST customer service. The employees are clearly miserable and treat customers poorly. On…read moremultiple occasions they have filled wrong prescriptions, mixed up medications, and get an attitude if anything is addressed. It's been especially unpleasant to encounter an older woman with short curly grey hair. Zero professionalism and completely condescending. I'm hoping CVS buying this location also means hiring a new staff.

We have had excellent service from all the people that work in this pharmacy. The workload,…read morechanges in Medicare Part D billing, COVID experience, new vaccinations, have all been a toll on the staff, no doubt. It's amazing that the pharmacy is able to keep up, but we truly respect their efforts and kindness toward us. Thank you!

My doctor sent in a prescription and I came in two days later to get. Megan was extremely rude and…read moresaid the doctor must be lying because they didn't send it in. She neglected to say that had been having computer issues and weren't receiving all of the prescriptions. Came back again the drug wasn't in stock. Finally they get a simple inhaler in and I wait in line. It's my turn I go to step up the counter and Megan once again is extremely unprofessional and puts her hand up and says I'm not ready for you. Basic manners would go a long way. The pharmacist stood there and said nothing. Will never go back.

Unbelievable that after all these years Bartell can't provide the same level of service provided as…read morepreviously. Shame on you, Rite Aid. Update to this review: Even though my doctor called in this refill 3 weeks ago, it went to the Rite Aid refill center and was hung up in processing. The "lovely" person at the counter told me (after I told her I was not upset with her but with her awful company) that it was a holiday weekend. Okay....please get your stuff together. 3 weeks is long enough to fill a prescription. I keep hoping it will get better here, but this kind of service is terrible.

They've really gotten their act together here, their current pharmacy team is awesome and I…read morecouldn't be happier with them as a business!

it breaks my heart to see my beloved Bartell drugs in this condition. there's nothing on the…read moreshelves. this place used to be a great place to shop, especially for seniors. since Rite aid bought this chain, it's just been downhill. staff has been cut to a minimum. there was not one person in the store today that I knew. i expect to see its closure any day now. will be a very sad loss to our community.

My grandma loved shopping at this store while she was still able to. I enjoy shopping here as well…read more In the past I have come here occasionally and more recently I have been coming here more frequently. They have a good selection of over the counter medicines and a pharmacy. I went in looking for hand sanitizer yesterday (26 April 2020) and they were all sold out even of the small travel size ones. The were almost sold out of soap, there were not many left. Oh well, a reason to try back again later. I like the themed section in the back of the store with miscellaneous Seahawks, Seattle, University of Washington, and Washington State University novelties. It is fun to peruse, occasionally I find good gifts or things for myself. I have found excellent cards here over the years for various occasions. They also have a big selection of candy and a solid selection of school and office supplies. Good place to go if you need something from more than one of these categories.

Slow, inefficient, and rude, this is definitely the worst pharmacy I've ever been to…read more The first problem is mostly in optics. This pharmacy is open and exposed to the customers and some of the store, and as such you can really get a sense of how inefficient it is. There's often more than five people working here but many of them just seem to be standing around working on "something" while one or two max are actively helping customers. Maybe it's just that this particular pharmacy services more clients or something but compared to nearly every other place I've ever got my drugs from where there are like one or two people visibly working in the department, this one has like 3X the people but is three times slower. 90% of the time you're going to be waiting 10+ minutes to get helped. Everything takes forever. Once you finally get up the counter, despite you having a notice that your prescription is ready for pickup you're occasionally going to have wait an additional 15-30 minutes because apparently it won't be after all. And then there's the attitude of some of the people working there. On three separate occasions I've heard people working there been audible combative with customers on the phone or to the in person patrons, all in earshot of everyone in line. A few days ago an old guy was complaining quite reasonably in the general spirit of what I've described above and some guy in the desk behind the counter very loudly scolded him: "We are facing numerous organizational and personnel challenges right now and your attitude isn't helping. I've had six people quit on me recently." This guy should be fired NOW because if he's going to work in customer service he needs to grow up immediately.

It was an awesome shopping experience. The service was great and gave plenty of free parking.read more