it breaks my heart to see my beloved Bartell drugs in this condition. there's nothing on the shelves. this place used to be a great place to shop, especially for seniors. since Rite aid bought this chain, it's just been downhill. staff has been cut to a minimum. there was not one person in the store today that I knew. i expect to see its closure any day now. will be a very sad loss to our community. read more

We work with them they work with us and we absolutely love the kindness and hard work of Brandon in pharmacy. He works so hard above and amazing in kindness to us always. Thanking him over and over is all I can do other then this. Just overall amazing work! read more

My grandma loved shopping at this store while she was still able to. I enjoy shopping here as well. In the past I have come here occasionally and more recently I have been coming here more frequently. They have a good selection of over the counter medicines and a pharmacy. I went in looking for hand sanitizer yesterday (26 April 2020) and they were all sold out even of the small travel size ones. The were almost sold out of soap, there were not many left. Oh well, a reason to try back again later. I like the themed section in the back of the store with miscellaneous Seahawks, Seattle, University of Washington, and Washington State University novelties. It is fun to peruse, occasionally I find good gifts or things for myself. I have found excellent cards here over the years for various occasions. They also have a big selection of candy and a solid selection of school and office supplies. Good place to go if you need something from more than one of these categories. read more

Bartell Drugs - Hmmmm. What could be the rest of this word. - Drugstores Near Me - Edmonds, Washington

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Today they are out of bags at the checkout registers, which they don't tell customers until they are at the checkout with a basket full of items. It would have been helpful if they had posted a sign at the door, but when I mentioned it to the cashier all I got was an eye roll. So I ended up trying to carry my items to my car in my arms & hands & pockets, and ended up dropping and damaging several of my purchases. Next time I'll just walk away. This place should just give up at this point. Even Rite Aid is better read more

Bartell Drugs - Weird shelf at Bartells...pain reliever, antacid, compresses, and Epsom salt? I have no idea - Drugstores Near Me - Edmonds, Washington

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I am giving this specifically for the pharmacist and pharmacy. We have some time sensitive medication needs and they have gone above and beyond to support us. It is evident that all healthcare related businesses are understaffed and over impacted by demand. I really respect the level of care shown by this team at the pharmacy. read more

Great place! Family owned and best pharmacy besides Costco. Go there to support them as much as possible as opposed to Walgreens or CVS or any other corporate pharmacy including Rite Aid. read more

Hope the Bartells board members are enjoying their fat stacks after selling the company to Rite Aid. The service at this Bartells and many others in the region has been absolutely awful. I won't waste too much breath here, it's more of the same - they tell you prescriptions are ready when they aren't (this will be my 4th time trying to get my ADHD medication this week), wait times are always super long, and while I know it's not the cashier or pharmacists fault, nobody is interested in hearing a long story about how or why you fucked up their critical and in some cases life saving medication repeatedly. I'm constantly told contradicting information about my meds, why something is covered or why it isn't etc. the service is never consistent anymore. Get your shit together. I'm moving my prescriptions elsewhere. read more

I chose Bartells because it was a local company. I have gone to the pharmacy many times over the years, and they screwed up, without exception, every time. You're called that your Rx is ready, but it's not. You go up to the counter, but the person working there didn't sign in before staring some small chore, so when you're ready, they take ten minutes so they can figure out what they can do what they should have done first thing they walked in the door. They tell your shot is at x o'clock but when you get there everyone's been scheduled for x, and when you try to find out how long the wait will be, they won't tell you, but give some bs line like "soon." I had to ask four times before they would admit that my wait would be half an hour. You sign up for shots, fill in the form, they tell you they'll call you when they're ready, but they never do; twenty minutes later you ask what is going on and it's "duh." I have never gone to the pharmacy once that they got it right. They are perfectly consistent in their incompetence. read more

Usually this is a Bartell Drugs I have driven past countless times after taking the Edmonds-Kingston ferry. However, one sales person there (whose name I neglected to note) earned a 5 star Yelp rating for exceptional and helpful customer service. I was looking for a particular 12th Man Seahawks flag on sale this afternoon. There were none at my usual store on 185th/Aurora in Shoreline and the person there was essentially useless, just mumbling that there might be some up at the Edmonds store. So it's back on Aurora driving northwest to Edmonds. This happened to be the first time to step inside this particular Bartell Drugs, again this popular item was out. This particular sales person heard that I now planned to drive back into Seattle and check the Lake City and Greenwood stores. Yes, I really wanted a flag! She took the time to write down the phone numbers for both of these stores. I thanked her, especially since there were quite a lot of other customers all queued up to pay for their stuff. Because of her kind gesture, I was able to call the Lake City store where staff there were able to check and confirm that indeed these 12th Man Seahawks flags were available. The sales person there asked if I was the one who called earlier. For all that effort I bought two flags. See the Happy 12th Woman Dance! Mega karma points to that particular sales person and the main reason why this Bartell Drugs gets a 5 star Yelp rating. Thank you! read more

Every time I pick up my prescriptions here, I tell myself I'm going to switch to another pharmacy. I've literally never had a positive experience with the pharmacy, even after almost a year of getting prescriptions here. Folks are rude, the pharmacy will send texts saying the scripts are ready and then the person at the counter will act like you're an idiot for expecting your meds to be there. This is after a super long wait, too. read more

I'm updating my review because I've seen a real change in Bartells the last few months. The drive thru is open and accessible for prescriptions, the pharmacists are kind and transparent, and the wait is no longer than any other pharmacy. I think they've really put effort into improving, and it shows. read more

Dismal service, disrespect, and rudeness when I was being friendly. No excuse. I'm taking my prescriptions elsewhere.

The shopping center where this BD is located is kind of a cluster. It shares the parking lot with several other businesses and on a Saturday that means you'll need the patience of a saint to wait for a spot. Once in the store, I found it to be very busy with holiday shoppers. I searched high and low for an associate who could help me locate an item but could fine none. I left the store after determining I wasn't going to get the help I needed at this location. read more

I was double-charged for a prescription at this Bartells location today. I prepaid yesterday online, and was given payment confirmation through my phone. When I showed up to pick up my prescription today, I was asked to pay again. My prescription was held hostage until I paid TWICE. When I got home, I could see both transactions had gone through my bank. Bartells' solution? Come back to the store with a receipt and get a refund. But TODAY, I showed the person at the pharmacy the confirmation on my phone that I had already paid for the prescription. That phone confirmation WAS my actual payment receipt. That receipt was completely disregarded by the pharmacy staff. Somehow, my payment was conveniently not showing up on Bartells' end. Like many others, I've been meaning to switch pharmacies for some time now. This did it. No one should have to double pay for a prescription. And no one's prescription should be held hostage until double payment is submitted. Like others, I have been filling prescriptions at Bartells for two decades. I will not be back. read more

I have being using Bartell's pharmacy for more than 15 years mostly because of the outstanding customer service. This has changed since the buy-out. My issues are similar to the others. My prescription is never ready when I come in even if I have received notification or called it in days before. I was hopeful that Rite Aid could keep what made Bartell's so special to us. It is time to move on. read more

A good Bartell's for selection on over-the-counter medication, decent parking and convenient to where I live. Prices are a bit steep for what they sell compared to Walgreens just up the street or Target. Saving me time was worth the extra dollars. The cashier was yelling at a fellow employee about schedules while ringing me up. read more

Review of the Pharmacy: If you like horrible customer service, long waits, lost prescriptions, and rude staff this place is for you!! Today was the final straw for me. Have been coming here for over 10 years - I will be taking my prescriptions elsewhere. Rather drive somewhere further away then deal with the staff at this location. Very disappointed by the lack of responsibility taken by the staff. This is not a lack of staff, this is a lack of quality leadership. Notes: - losing prescriptions (never okay) -failing to notify you when they can't for some reason fill a prescription (not okay!!) -allowing an employee to cut the line in front of customers (never okay) -allowing other customers to cut the line "because they are an asshole" (never okay - also not okay to call your customers assholes) -placing someone on hold for over 2 hours then hanging up without notice (never okay) read more

Lots of super nice people work here. I generally feel comfortable and welcomed. Convenient and easy-going.

I have been a long time customer but I have received repeatedly rude and poor customer service. Prescriptions are taking 3-4 days and then they can't find my prescription after I receive a message the prescription was filled. My daughter recently had a string of horrible experiences. Today was the topper. After receiving a text message yesterday that her prescription was ready she stopped on her way home from work today to pick it up the prescription. Beth was nothing short of rude and disrespectful AND her prescription wasn't ready! After 30 minutes waiting, my daughter's prescription was finally filled. We are both transferring our prescriptions to another pharmacy. read more

Bartells has been my pharmacy for the last decade or so and the customer service had been excellent, however since the buy out by Rite-Aid the customer service has gone in the dumper. Half the time when i go in to get my prescriptions they do not have ready even though i have been given notifications stating otherwise. Orders are lost and calling in to the check on orders means in most cases being put on hold for 10-20 minutes. There once trusty App is a now crap shoot, before the buyout online orders were usually ready the next day now it takes 72 hour. I do not blame the pharmacy staff for these issues as most of the staff (that did not quit) were there before the take over, but the transition to Rite-Aid has been a disaster. I am very close to going back to Walgreens (not great) or ordering my scrips online. read more

Wow, what a great Bartell's store! Note this review is for the store proper; I haven't used their pharmacy services. I've been to this store 3 or 4 times now, and it's consistently been great: super well-organized, super-well stocked, with the usual huge selection of sundries, foodstuffs and miscellaneous supplies that most Bartells stores have. This store, more so than others, has consistently been immaculate (like, eat off the floor clean) and never has any item I've looked for been out of stock. In fact, there seems to be a bigger selection here in some departments than in other Bartell stores (at least, it seems that way to me). It's definitely a larger store than some. As in most Bartells, the counter staff are very personable and friendly. What sets this store above the others is the availability of the staff on the floor. Since the store lay-out differs than the Bartell stores I'm used to, I have had problems finding certain items (like hand soap, for example). There has always been an employee around in the aisles for me to ask. And here, they've never been dismissive of me or just pointed me in the right direction; oh no, here they insist on walking me to the aisle I need and showing me where the items are that I've inquired about. And they've always seemed happy to do it, and chatted with me like a friend. At the cash/check out, on the last two visits I've been here, the clerk immediately called for more cashiers to open up if more than two people were in line. I can tell that a lot of the customers are regulars here and the employees are friendly with them, knowing people by name. Wish I lived nearby to come here more regularly. read more

The cleanest and most organized Bartell I've been to. This is my usual stop for my beauty regimen. Yes, I said beauty and they provide tons of it here. I love coming here to look at beauty products from hair to skin, to make ups and vitamins, etc.--anything that involves self care can be found here in this one-stop shop. So much fun things to look at and just learn the ingredients of interests. The staff here will ask me once if I need help and then they let me be. I can be in here for a while just reading the back labels of whatever. I enjoy my time alone doing this. Might come across odd to some but it's relaxing and quite educational to just check out stuff and read about stuff that we've used in the past or stuff we're using now. It's very easy to find stuff in here and if lost for a moment, just ask a staff. They're very nice at this store. Yup! read more

The store is fine but the pharmacy...ugh. They don't keep their promise of pick-up time for prescriptions because they are "busy." Today my med was late due to a computer glitch. They have attempted to charge me full price even when I have a coupon from the manufacturer because they seem too lazy to check the details. My refrigerated medication was not in the refrigerator and when I pointed that out to the pharmacist, she exchanged it without even an explanation or apology. Hope they didn't just pass that one on to the next customer. They are dispensing medications that can harm people if they are not careful. I'm surprised they can continue to stay in business. read more

I spend about 9-10 years in this pharmacy whenever I need something. The service is amazingly slow and somehow always confused about what needs to happen to fill my prescription. They're currently claiming there's a "computer glitch" that isn't allowing them to dispense my medication. Always frustrated whenever I use this place. read more

The staff is fantastic but they need more help in the Pharmacy. It is always so busy and today there were 6 people in line behind me due to not enough staffing. I am slowly transferring my prescriptions to another pharmacy due to this and Bartell's needs to spend a little money and hire someone! As a 70 yr old Seattle native I grew up with Bartell's but boy the owners don't seem to care about the customers as they did in years past. Very disappointing. read more

I don't know what is up with these guys, but my prescriptions are never ready on time. When I request it to be done at a certain time, I show up and they say, "ok, we will get it ready for you now." Why wait for the customer to ARRIVE before you do anything? Time to find another in network pharmacy! read more

I would give zero stars if it was an option. Most disorganized and haphazardly run pharmacy I've ever experienced. My medication was called in 9 hours prior to my arrival. It still was ready even though when I called earlier was told it would take less than an hour. I've now been waiting for 30 mins and keep getting told it will be 5 minutes more. Will never shop here or send medication here again. Worst pharmacy experience EVER. read more

The pharmacist is incredibly rude. They seem to have never heard of customer service. I have a respiratory infection and had a coughing fit while trying to fit my prescription and after telling the pharmacist this she told me to "try to calm down". I will be switching pharmacies after this incident. read more

This place has gone down hill so fast since it was bought out by rite aid. They never have my prescriptions ready and the new pharmacist is extremely biased about young people on pain medication. She lied to me about speaking to my doctor and then refused to fill my prescription until my mom called and called her out. She then lied to her that she got a hold of my doctor which my doctor confirmed didn't happen. She said she was trying to protect her license but there was a signed note in there as well as his normal notes that said okay to fill early. Also the woman named Beth who works behind the counter at the pharmacy is so rude. She literally saw that there was a line of four people and just went and sat down. I had to go up and ask them if anyone was going to come help before she came back. She got scolded by another employee and then was so rude to me. Attaching the picture of the woman to avoid. read more

Bartell Drugs - Bad Employee - Drugstores Near Me - Edmonds, Washington

This our neighborhood pharmacy and I love them. One of our favorite folks to see is Toy- she is patient and so kind.

OK, talked to Wanda, the manager, in person yesterday. If I was rating the store only on Wanda, it would be 5 stars. She could not have been more helpful - comped my pictures, gave me a gift card and most important to me, said, "You have my email. Don't give up on us. Contact me if you have any problems". Not THAT is service! I'm upgrading to 3 stars because A-OK is the best I can do for Bartells. But fair is fair, and Wanda earned them 2 more stars from me this week. Thanks, Wanda! You rock! read more

After a terrible experience searching for garden supplies at home depot in Shoreline, Ironically and unexpectedly, I found everything I was looking for at Bartell's AND it was all on sale. The sales clerk, Caroline, was warm and friendly and actually helpful. I will shop Bartells again and again. read more

REALLY slow service. Went in to buy ONE item, got behind a guy with a really full cart of soup and drinks, and cashier moved slow as molasses ringing up each item, and he was the only employee in the store and the only open register. Took me 15 minutes in line, and I was second person in line. Store also has inadequate signage. Had to walk through whole store to find my item, and there was no one to ask. read more

The drive-through pharmacy window is the slowest most poorly run drive-through window I have ever had the misfortune of going through. They see you,they walk around,they drink water,they walk around some more,and then they come to the window and help the person in the lane next to you, who came up after you, before even acknowledging you are there. They need to revisit who is working for them and how to work efficiently. read more

Their pharmacy section use to be super efficient, friendly and competent but since the change to CVC over two months ago, their service is terrible. They are always late, confused, and rude. I along with my family are going to switch to QFC next door and will be encouraging friends to do the same. They don't pick up the phone calls, nor are they helpful, or friendly. read more

Horrendously poor pharmacy, slow - days waiting for refills- mistakes galore! Used to just be slow but now that rite aid bought it, it's terrible. Shelves are bare - looks like it's going out of business. Plus, they refuse to ask customers to wear masks, even tho governor has mandated. Not safe! read more

Had to stop in here when my foot decided it thought I was an athlete (get it?), even though I've actually been kinda lazy lately. I LOVE all Bartell's but couldn't believe they didn't carry the Reese's Peanut Butter Egg for Easter. You know, the one big one that comes individually wrapped. Weird. They do carry the Star Trek Pez collection though and for $10 bucks that may be worth a trip to Bartell's. read more

This is not the Bartells I normally go to but 1 much closer to my physician's office. What a disaster of a pharmacy. Granted, I had an infection and was in a tremendous amount of discomfort, which is why I gave them 2 stars and not 1. The staff discussed breaks, lunch, personal activities and such all while having a huge line of customers. They said it would be 15 minutes. It was 35. The counter was in disarray. An RX that is covered by my insurance (because I have had it before this year), was rejected at this location for a much more expensive brand. When I questioned it, I was told I was wrong and asked to pay the pricier amount. I did. I got in my car and immediatlely called the pharmacist back, I knew it was wrong. The pharmacist in a round about way said that "I should know what brand to request for my insurance to cover" and I might want to remember that next time! If I hadn't been ill, I would have gone back in to the store and spoken with management. Shame on you. Thank goodness for the incredible staff at the Lake City Bartells; true professionals. read more

Prices for prescriptions and over the counter items are more than at other pharmacies. The pharmacy is just overwhelmed. The folks are nice but there seems to be just more business than this small location can handle efficiently. Sometimes I show up when prescriptions are supposed to be ready and then have to wait. There is usually a line of people waiting to pick up items at the pharmacy. It is just not pleasant to go here any more. read more

In case everyone isn't aware, Rite Aid took over Washington state based Bartell Drugs. What was once a nicely run drugstore (years ago), is now an absolute disaster. They have changed their prescription call in phone system and are taking as much as 3-4 days to fill a prescription. My advice would be to call them before you go to pick up your prescription. I am seriously thinking about moving my prescriptions to another pharmacy chain. So sorry to see this happen, and hope that this review is helpful. read more