I had a great experience today at Gunther Mazda and wanted to recognize the team that made it so smooth. I first spoke with Arlette the day prior and explained exactly what I was looking for. She was quick to get all the information back to me via email and followed up with a text, which I really appreciated. Shortly after, Jodi called to follow up, answer my questions, and go over available inventory. She was attentive, kind, and genuinely funny--I felt comfortable right away. I was very upfront that I don't enjoy going to dealerships and wanted the process to be as quick and straightforward as possible. I had my vehicle appraised ahead of time and sent Jodi the information via text. By the time I arrived, she already had the full breakdown ready for me. The process was smooth, efficient, and as quick as it could be. Frank in finance was also great to work with. He was friendly, transparent, and easygoing. He clearly explained the available options and made the process feel comfortable and stress-free. I've been with Mazda for the last six years and was considering making a change, but the CX-50 Turbo ended up being the perfect fit for me--and the car is an absolute dream. Overall, a really positive experience from start to finish. I would absolutely recommend Gunther Mazda and this team. read more

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Very disappointed. My wife had an appointment this morning at 8:00 a.m. to have her oil changed. Right now it's 10:00 a.m., 2 hours have passed, and she still doesn't know when they're going to change her oil. They tried to sell her a tire rotation, air filter replacement and some other items for about $250 and we declined. Not sure if this has anything to do with the punishing waste of time she is encountering 2 hours after she declined the extra service. When booking an appointment, I suggest you confirm that you will be serviced within a reasonable time as compared to your appointment time. read more

Had an appointment, still waited two hours for an oil change and patch. Something that should take an hour maybe hour and fifteen tops. Especially since I'm the only person in the waiting room. Just go to jiffy lube. read more

Took my wife's car in for service. Serving advisor came out and told me that there was a nail in the tire, and that it was in the side wall of the tire, and therefore couldn't be plugged. I asked to see it and was escorted to the car. Turned out that the nail was not in the side wall. Not even in the shoulder, but in a tread channel well inside the contact patch. Whether they want to do plugs or not is at their discretion, but falsely stating that the nail was in the side wall, when it was clearly not, is unacceptable. read more

Gunther Mazda - Car Dealers Near Me - Fort Lauderdale, Florida

It's alright.. about what one can expect. I work with Anthony. Wait times and pricing is usually different than originally promised... Keep on alert read more

Stay away if you don't want to waste your time. I had a deal and signed on the line. The sales person asked if I wanted to finance. I wanted to pay in full and the manager ran over and said I had to do a loan or they wouldn't sell me the car. I reluctantly agreed knowing I could pay it off in a few months and not suffer the interest rates. Then after I started signing the documentation the same manager mentioned I should buy an extended warranty. The sales person told me that the car was certified and I wouldn't need to pay an extra warranty fee. Then the manager yelled at me and said he doesn't even want to sell me the car and hopes I don't take it. So I left but unfortunately they wasted my free time. read more

Dishonest. Bait and switch. Went in for a simple bulb change. Four hours later, it was done with an extra $100 feet because "a wire was loose". Typical dealer fraud. Stay away from these rip-offs. Oh! And I got a flat tire the minute I left the dealership read more

Nik and the Gunther team were super friendly and easy to work with as we purchased a Mazda3. I was nervous going in as this was my first car purchase but it went as smooth as possible. The car we originally set out for had sold right before we arrived, so Nik helped us find something similar and close to our budget. The whole team was very accommodating in helping us figure out tagging, car insurance and even setting up the Mazda app. Highly recommend! read more

Gunther Mazda - Mazda 3 - Car Dealers Near Me - Fort Lauderdale, Florida

I had an extremely disappointing experience with this dealership. They sold me a car at a steep 22% interest rate, assuring me I could refinance later. Yet when I tried -calling for over a month - neither Manny Sequeira nor John De La Torre responded to my calls, emails, or messages. Eventually, I had to refinance elsewhere. I feel like they gave me a bad deal and then went silent when it was time to follow through. If you're considering buying here, just be very cautious and get everything in writing. read more

Better communication, honesty, fair dealing. Those would be good starts to being a business that cares about its customers.

Gunther Mazda truly stands by their slogan "for car buying done your way, you gotta get to Gunther" and I totally agree! I had a Honda for 20 years, and was ready to try a different make and model of car because Honda hasn't changed their CR-Vs since 2017, so I wanted to take my business elsewhere. I saw online that Mazda CX-5 was a comparable car, and more reliable and had better enhancements than my CR-V. So I wanted to give them a test drive and experience it for myself. I looked at multiple Mazda dealerships in Miami Dade and Broward Counties and it seemed like Gunther Mazda had the most Mazda cars on the lot. I walked in and was greeted by Nic on the sales team and he was very nice and welcoming and talked to me and my partner about the CX-5 and showed us one that was inside on the lot. He then offered to let us take one on a test drive and we took it around the city streets and also up on 595 to check it's highway performance. He then took us to the garage where all of the CX-5s were and took us one by one to show us the difference between the levels of CX-5 to highlight the differences in each. I decided on the CX-5 touring class, but also had my Honda CR-V to figure out how to get rid of as well as it was nearing the end of my lease. Honda was being very difficult in letting me out of it, but the team at Gunther provided me with advise on how to proceed in getting rid of my Honda. I went back and forth with Nic and the sales manager team at Gunther on my lease price over a day or two but in the end of the day we came to a price that worked for both parties. I loved how during the negotiation phase Nic was very accessible and had everything in motion to where all I had to do was come back to the dealership and sign the papers for the deal, and go to finance to complete the rest. I was in and out in no longer than 30 minutes, and the car was detailed and ready to go for me. It truly was a phenomenal experience and I highly recommend Gunther to anyone in the market for a Mazda. read more

Gunther Mazda - Mazda CX-5 from Gunther! - Car Dealers Near Me - Fort Lauderdale, Florida

I've had good and bad experiences here. In the past I've gone to have work done and they told me it would be an hour and a half and it was two and a half to three hours, which is really unacceptable! After a long hiatus I brought my car back and worked with Terry as my service manager. She told me my work would be done within 2 hours and it was I think their labor rates are very high however I do trust the work that they do on my car. read more

Worst workshop ever!!!!! They take forever to fix your car!!!!! The sellers here are the best, I have no issues with that, my seller is Carlos AKA CJ, he is awesome, always helps me very quick, he is not here today so I came in to the mechanics by myself. Horrible experience!!!!!!! My problem is that I have been waiting for around 3 hours for them to fix a problem on the brakes of my car that I'm sure they will not fix because I was here a few months ago for the same problem and they told me they didn't find anything but the noice persisted so I brought it again. I already missed an appointment with a client at 2 pm and now I'm about to miss another because I'll have to cancel my next one. I arrived here at 11:30 am , currently 2:40 pm and I'm still here WAITING........ I don't think I will bring my car ever again to this location for the mechanics.... Horrible experience!!!! Don't wast your time.... read more

Gunther Mazda - Car Dealers Near Me - Fort Lauderdale, Florida

Waited 2 hours for an oil change with an appointment. When they finally finished they had put scratches all over the front of the car. This is a 4 month old car with 4500 miles on it. The service manager took no responsibility for it. Even though I have free oil changes for a year as it is a brand new car I will be taking my car elsewhere. Avoid if at all possible. read more

I DO NOT RECOMMEND DOING BUSINESS WITH THIS DEALERSHIP! I was a customer of this dealership for almost five years, leasing three different Mazdas from them and always getting maintenance done at this location. Not anymore! Short story: I brought my brand new 2024 Mazda CX-90 PHEV to Gunther Mazda in Fort Lauderdale for a SERIOUS safety recalls (out of many) which they did complete. However, since then, I've experienced additional issues -- both related and unrelated to the recall. Despite having a case number with Mazda corporate costumer care and explaining my concerns clearly, the service team at Gunther Mazda consistently dismissed them, insisting the car was perfectly fine and sending me away without resolving anything. Even though the recall was fixed, the problems with my vehicle have worsened since the service visit, and I had to spend another two days at the dealership with no solution. This car isn't safe to drive! Instead of addressing these ongoing safety concerns and new issues, they've ignored me, showing a lack of professionalism and commitment to customer care. How can one trust a company that doesn't even handle the paperwork correctly? The car is 24' CX-90 PHEV but the paperwork states that my car model is a Mazda RX-3 (see attached photos). This model was produced from 1971 to 1978! I asked them to fix it, but they claimed it's auto-populated in their system and that they can't do anything about it. If you're looking for a service center that takes your concerns seriously and provides thorough, reliable service, Gunther Mazda is not the place! A waste of time and money! Look elsewhere! read more

DO NOT BRING YOUR VEHICLE HERE FOR SERVICE! Their service center is the absolute worst. Whoever they have repairing and doing work on their vehicles is horrible and I have doubts they are actual certified Mazda technicians. Every time we have had our car repaired by them, very soon after (in some cases even the very next day) there was another major issue with our vehicle. They are a grimy, seedy, sketch repair shop disguised as a reputable dealership service center. We brought our Mazda to another Mazda dealership service center who stated their work was so shoddy, it "looked like the repairs were done by a kindergartener." (The exact words of the second Mazda dealership service rep) The second Mazda service center could not believe the work was done by a certified Mazda technician until we provided the invoice. Gunther suckered us for thousands of dollars of repairs where the malfunction turned out to be their fault in the first place. It's been 5 months since we've had our vehicle there and we are still suffering the repercussions of their extremely careless service center. They make constant excuses and will charge you to fix their mistakes. Gunther makes a terrible name for Mazda. I've also made formal complaints to the Mazda corporation which I've learned have been quite plentiful for Gunther in particular. I've included a photo of the shoddy sealant work that caused an oil leak. Just one of the many half-ass problems (not to include how they don't put your vehicle together properly when they're done and the front bumper starts to come undone while driving on the turnpike) read more

Gunther Mazda - Shoddy sealant work that caused oil leak - Car Dealers Near Me - Fort Lauderdale, Florida

Gunther Mazda is a HORRIBLE Place. . I have a Mazda CX-9 Signature Ed 2022. The dealer would NOT honor the brakes they put on my car that we Faulty, and in turn that they ruined my rotors. 3 months they were making noise and I brought it back and they stated "I MUST BE an aggressive driver" They kept it in the shop for over a week because they didn't want to cover the cost of replacement, the reason it took so long is they were waiting for Mazda to cover the Cost. They are a Contractor ,TO PROVIDE the service and they DO NOT make any MONEY from "Warranty Maintenance" so they don't want to honor it. I was SO upset, they provided me a loaner car that I was not familiar with, and I had an accident going to a funeral ! When I returned the car they didn't even ask if I was hurt, all they wanted was money. The manager Mike was so indifferent. Horrible experience. Then when you call Mazda customer service all they do is say oh here's a credit voucher to go back and get taken advantage of again....This was my experience with Gunther Mazda read more

Just browsing online and found a popular post slamming you on a general Mazda Forum for putting in the wrong engine oil TWICE. Quite a reputation to have something like that out there, don't you? I will make another for Google to find. https://www.reddit.com/r/mazda/comments/1329ow8/gunther_mazda_fort_lauderdale/ I am never buying a Mazda ever again. Every year for my 2.7 year old under 36k Mazda, I have a $500+ problem. More importantly, I have to deal with their sleazeball dealerships from FL to PA all acting the same, claiming nothing at all can be covered under warranty for their cars that constantly break. This year I had (or at least someone noticed this year) a bolt that the head broke off on the bottom of the car for the steering component. It's unsafe to drive with "a wheel that could come off at any moment!" and will cost $1800 to fix. Why is it not covered under the bumper to bumper warranty, according to the dealer? Because it happened due to "rust." The thing is, all bolts around there/same components aren't "rusted" at ALL. Far more likely that the reason was the bolt was defective or was over or under-torqued, causing it to snap off THEN rusting. In fact, I've been driving that car with a "clanking" noise indicating this problem for as long as I can remember. So the bolt snapped off due to a manufacturing defect (like the slew of other problems I've had with this Mazda) then the under areas obviously aren't covered with rust protection coating, showing the rust you see. Imagine that, I've been driving a car, with a such a stealthy yet so serious issue, that could have killed me at any moment at highway speeds for at least a year. Mazda's reward for me is making up a lame excuse (that developed because it's been so long) to not cover their garbage, unreliable car UNDER THE NEW CAR WARRANTY PERIOD. How ***ked up is that? What's covered? Nothing I've had a problem with. I guess only stuff that won't kill you is covered, they expect you to die and not make a claim if one of those things fail. Even if it weren't true, EVEN though there's more evidence to my side, you can't PROVE it either way, even if there were some rust I've seen far worse rusted bolts not break like that within 3 years of a vehicle's life. BS! Instead of benefiting the customer, they choose to side with themselves. They are a bunch of scamming sleazeballs. Every dealership I've dealt with from PA is the same. Mazda dealer in PA salesman acted like a hockey-jockey dude and the Hyundai guy was so nice. My younger self was just concerned with how PRETTY they were . Oh I wish I bought a Hyundai. Think twice about purchasing a Mazda. Here's a photo of this madness under the car. Unbelievable: read more

Gunther Mazda - Car Dealers Near Me - Fort Lauderdale, Florida

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Look elsewhere. I called and left FIVE messages for the service department to set up an appointment and to quote pricing for a repair this week and last. Operator said technicians were busy and hadn't gotten a chance to return my call from Last Week, but said she would "copy store manager on my request to get a quote." Still no response, no apology for leaving me swinging in the breeze for days. Evidently, this is a very poorly run business, regardless of their fake positive reviews posted by contract reputation management outfits, which will soon be illegal. If you can't trust the service department to even return a call to get your car in for service, how in the hell are we supposed to trust them to lay wrenches and work on it? read more

Terrible buying experience. Kept us waiting 3 hours then charged us the wrong price. Bait and switch case. Used car sales awful.

I took my car a week ago to have it serviced at Gunther Mazda; they "supposedly" did an inspection of my battery and checked battery status, however, yesterday my battery died on me, and after checking the battery I found the terminals corroded in a manner that no one could not see, even from a distance. How did the technician "checked" the battery status without realizing this? easy, he/she just didn't!! which makes you wonder what else they said they checked and did not. Do yourself a favor, go elsewhere as I will do from now on. Gunther Mazda = Sham! read more

Gunther Mazda - How could anyone miss this??? and not clean or notify the owner??? - Car Dealers Near Me - Fort Lauderdale, Florida

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I went in there to look at certified pre-owned vehicles and found one that I liked. I wanted to get a clear picture of what monthly payments would look like, so I filled out an application. They confirmed that wouldn't result on a hard pull on my credit, but they lied. They did do a hard pull, and I think this is completely unethical. I confirmed several times prior to filling out the application and they said it was just a soft pull. Lesson learned for me, never fill out an application for credit if I don't want a hard pull. read more

Love Gunther Mazda as a loyal customer of 2 leases and 1 purchase of a CX-5 Red Mis-Size SUV. Customer service is outstanding from Sales, Finance, and the Service team. Special shout-out to Anthony in the Service Department, who is an outstanding employee and goes above and beyond for his clients. Everyone is always so positive and polite which is appreciated immensely. Kudos for a lovely facility which was upgraded a year ago; I love the new lounge and complimentary office space while waiting for my car to be serviced. read more

I was in the market for a new car and leaning towards a Toyota, Highlander, or Nissan, Pathfinder, when my boyfriend suggested we stop at Mazda first. First & foremost, I loathe, "car salesmen tactics", and Whaddya know, Gunther Mazda changed all that! I had decided in my mind that they wouldn't have anything I like. Needless to say, I drive a Mazda CX-9 & could not be HAPPIER!! Nick @ Gunther made it possible & got me the best possible price!! It is the roomiest, 3 row SUV I've sat in! The finishes inside are impeccable & I couldn't say enough good things. I picked up a girlfriend one day & she loved it so much, a few months later I see her & she had just leased the CX-5! My experience was wonderful & my car has all the bell & whistles, along with feeling safe while driving the kids! Thank you Gunther Mazda and many "thanks", to Nick for making it possible!! read more

Gunther Mazda - CX-9 - Car Dealers Near Me - Fort Lauderdale, Florida

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I would not recommend Gunther Mazda in Fort Lauderdale, Fl. dealership for services on your vehicle. The service Assistant Manager, last name Ortiz lied to my face about an issue I was having with my Mazda CX5 where the display screen was randomly changing stations and screens on its own. He said its a common problem with these cars. Says what causes that is when it gets hot outside, the outer screen makes contact with the inner screen causing it to change the screen and that they sell a kit, which is a compound that they lit on between the screens so they don't make any contac. He said he will get it covered for me. Gives me a smile and a thumbs up. I was there for an oil change as well. I waited a couple hours then was called to sign paperwork and there was no mention on what they did with the display screen. I walk up to Mr. Ortiz and he says to call him the next day. I called and he said I will need to pay $70 for it. I get an email the next say for a survey on my service visit so I posted what happened. Me. Ortiz calls me the next day questioning me about the review. He then says when a customer posts a negative comment we have a meeting and decid if it's worth covering the repair or losing the customer and in this case we are not covering the repair. I couldn't believe he said that. I later ended up calling another Mazda dealership and told them about the issue with the display screen and they said yes it is just a programming issue. I then went online and found a forum with people that own Mazda CX5's and there were multiple people that had the same issue and all said it was a programming issue. Don't trust these people go to a different dealership where they don't insult your intelligence and flat out lie to you. I hope this helps at least one person if not a lot more. read more

My first time taking my new car for service. I chose Anthony Huerta as my service representative due to his excellent reviews. I was not disappointed, Anthony is a professional and very pleasant. The service was very fast as my car was ready before the promised time. The service department is comfortable and very clean. read more

Mazda are absolutely wonderful cars. The service center on the other hand is AWEFUL. I bought a CX-5 four weeks ago and purchased the full warranties package that included a tire protection. Friday I found a nail in my tire and was told to come up to the dealership at 7:30 the next morning to have a replacement the tire replaced. I showed up at 7:15 and was second in line. I was told it would be roughly an hour and a half. At THREE HOURS LATER I had to go hunting up the service advisor. Long story short, they didn't have a tire for a 2024 CX-5 so they would have to put me down in loaner. That took another hour. Four hours at the dealer ship for a nail in a tire. I recommend not getting those stupid warranties (I could have gone to Tire Kingdom and replaced it a lot easier than this or better yet, just go to the dealership in Coconut Creek. They would have to give better service than this place. Of course this was the quick version of the story. You should hear the craziness that actually took place. read more

my customer service experience was great with michael Neal and Jared in the service department. I was quite surprised at how fast the service was very very satisfied. Look forward to seeing you guys for my next service appointment. read more

Honestly I dread coming here for service, it either takes an eternity for a simple oil change or the job which is an easy job, is not done right. One time I got serviced and 10 minutes into my ride home, the service light clicks on. Another time I got serviced, the air pressure went on shortly after. After they service your car they text you a tiny video clip and guess what, the video was not even of my car. Then just yesterday after I got serviced my car had 2 scratches that stripped the paint down to the metal! Absolutely ridiculous and reckless, these are not shoes you're scratching. Theres no respect for me or my car. Now that my lease is up, I'm moving elsewhere and will not be returning to the branch or their service department. read more

For starters they could have special ordered the vehicle we agreed they would order. Instead, the vehicle that supposedly arrived for us only had some of the options we had requested and a multitude of options we never requested. For the dealership to then insist that that was the vehicle that was built by the factory for us was truly an insult! This is the third vehicle we have special ordered. Both previous vehicles were from different dealerships and makers. Both required us to sign off on a build sheet and required a deposit. Neither of which the dealership requested. It is truly our belief that our vehicle was never ordered. The vehicle presented us was one that was already arriving at their dealership and their upper management decided to use that vehicle instead of ordering one for us. A typical bait and switch! We decided to purchase the vehicle instead having to wait another 4mnths and risk getting another Bait and Switch vehicle from the dealership. To add insult to injury we confirmed with both their finance department and with our Salesman Oliver Andrew that our interest rate would be 0.9%. Instead, when we sat in the Finance office to sign the papers, to our surprise the interest rate was 3.9%. The Financial assistant stated: Our vehicle never was eligible the 0.9% and where did we get that information? It couldn't have come from anyone at Gunther Mazda, UNBELIVABLE!!!! Needless to say, this was the worst experience we have ever had purchasing a vehicle! On our way home we noticed the WIFI charger was not working. switched phones and it still didn't work..... Never will we buy or recommend a vehicle from Gunther Motors. As we are asked by all our friends about our new vehicle. We give them a full report on our experience with Gunther Motors. *UPDATE* We received a message from Gunther Mazda that went like this: "Hello my name is Laurie Strok I'm calling from Gunther Mazda I am the customer service representative here in the dealership and I'm reading your review for your recent purchase and I just wanted to have a conversation with you about it and listen to your experience in person if you'd like to call me to discuss this matter you can reach me on my cell phone at 786-241-2991. Laurie spats Roca Gunther Mazda customer service manager. Interesting how the names do not match... I called her back and got her voicemail. I replied yes, I would like to have a conversation with you to discuss our experience. That was a week ago and no reply yet. Surprised....not at all. My advice, stay clear of Gunther Mazda! read more

First, many many thanks to Anthony Huerta, who is the best Mazda representative in what I am sure is a field of strong contenders. Mazda continues to impress me three years after I switched to this elegant and high quality brand. I never mind going to the Gunther Mazda dealership because it is so comfortable and inviting. There are two coffee bars and a refrigerator with water on offer. Of course, the cars are the main attraction, and the showroom presents the latest models in their beauty and glory. All of the salesmen and women are friendly and answer questions without pressuring me into a new car I am not ready to buy--yet! I will definitely be a Gunther Mazda customer again when I am ready to upgrade to a CX-30 in a few years. But till then, I will see Anthony and the rest of the team for my scheduled maintenance. Sweet ride, always! read more

do not visit this dealership, my husband is loyal customer leased a lemon of a car. after multiple visits they diagnosed the problem and punted to mazda corporate with no reponsibility. now we are stuck with the lease and no driveable car. poor customer service not reliable not knowledgeable walk away mr/rp read more

This is my second CX-5 lease with Gunther Mazda. I only come here because of Jodi. She is the most amazing, caring, and detailed sales person I have ever met. She is a true gem in the auto industry. She goes above and beyond for all of her clients!! You tell her exactly what you want and she will go the extra mile always to make it happen. Thank you Jodi SO MUCH for all your hard efforts and your kindness towards. read more

Gunther Mazda - Car Dealers Near Me - Fort Lauderdale, Florida

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I have always been treated with respect at Gunther Mazda. Ron Stultz always makes sure that my car and I get the best service. I have had 11 Mazdas over the course of my lifetime, and Ron is amazing and treats all of his customers like valued friends. I once went to Brickell Mazda and they were the exact opposite of Gunther. Avoid Brickell...go to Gunther! read more

The service I've received at Gunther Mazda has been wonderful! I can't say enough good about Teri Gatewood, and her supervisor, Mike Yonak, because over the years, they have treated me very well. I can't imagine taking my car to any other Mazda dealer. Also, Jodi Weisfeld has created the most pleasant sales experience I've had and when I need a new car, I'll be visiting her. I highly recommend the staff at Gunther Mazda - they are the best! read more

Sales department was very nice but service department is extremely incompetent. It is sad a person can not even take their new car back to a dealership and get a simple oil change. Don't make the same mistake I did. read more

Gunther Mazda - Invoice showing the WRONG oil they put in my car. - Car Dealers Near Me - Fort Lauderdale, Florida

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Run and don't stop at this deceitful, untrusting dealership. They lost me as a customer of 5 vehicles after this last ( very last) transaction. Brought friend to Bachrodt in Coconut Creek who received a substantially lower deal on the exact same vehicle only two weeks ago.! read more

Communication with Service Department was terrible. Multiple messages left were not returned.

I have to acknowledge Oshe Andrew first and foremost. We have now leased three vehicles from Gunther Mazda, and Oshe has been our salesman each time. He is friendly, professional, and caring; making our experiences pleasurable! Oshe is someone we want to do business with. During the heart of the pandemic, he made it super easy for us to trade in our vehicle and lease a new one. He arranged for our car to be picked up and appraised, we negotiated while social distancing, and he brought our new car and all paperwork to us at our home. Oshe, you are very much appreciated! read more

Gunther Mazda - Very happy with my new CX30! - Car Dealers Near Me - Fort Lauderdale, Florida

Had a good experience with Miriam she helped me but unfortunately I was able to get a better deal at Grieco for $1000 cheaper.