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We ate here on our last night at JW Marriott resort in 2024. We had previously eaten here in 2022 and were so impressed that we were really looking forward to our return, and we were not disappointed. The food is great, but let me start with the service, which is exemplary. The servers refer to you by name (Mr. X..) throughout the meal. The service is professional, helpful, and of course friendly. We seemed to have 3 or 4 servers who were constantly giving us attention. One took our order, another served the dishes, another removed dirty plates and dishes immediately after we were done, and another checked in with us. It was a master class in how to provide quality service to customers. Very impressive. The restaurant is gorgeous inside and is formal dining without the need to dress formally. The menu is sophisticated and upscale. There are antipastas, appetizers, salads, pizza, pastas, and main courses. The food is consistently great to excellent. We started with two salads, the Caesar and shrimp with polenta and a sauce. Both were excellent. The wife especially loved the sauce under the polenta. The dressing for the Caesar was one of the best I ever had. For entrees, I had the lasagna with meat and it was hands down the best lasagna I ever tasted. The flavors of the sauce were deep and developed. The pasta was cooked perfectly, and the meat was high quality. The wife had ravioli with vegetables and loved it. It was light and very flavorful. The Cadillac margarita with anejo was out of this world delicious. Overall, it was a phenomenal meal. You leave there feeling as if you just a special experience, not just the function of eating a meal. This is one of the best restaurants I have ever eaten at, and I have travelled a lot in my life. We undoubtedly will return the next time we stay at JW Marriott in Cancun.
Every year we come to Cancun for work we eat at Gustino and when I think it can't get any better - somehow it does. Today is the 2nd time I've eaten here this trip - once with customers (a group of 10) & once by myself. Carlos was my waiter both times and he is so attentive and knowledgeable about the menu. He definitely deserves a promotion! The pasta is fresh, the sauces are to die for, and the ambiance is unmatched. If you're lucky to be here when the lady who plays the electronic instruments is here you are in for a treat! I wish every restaurant at the Marriott properties here was a delicious as Gustino. Until next time
Food: 2 stars Entertainment: 5+ stars To be honest this restaurant was never on my radar to try in Cancun. My early birthday dinner was planned at Rosa Negra but after doing a complimentary wine tasting and passing by the kitchen where they were hand making pasta. I told my bf I rather eat here. In short, if you're from the states we have way better Italian restaurants! He asked the host if there was any openings on Tuesday night and there was only 7:45pm available, same exact time we had for Rosa Negra. The food was edible but not memorable except for the complimentary warm rosemary focaccia bread. Even though I love truffles I found their FETTUCCINE CARBONARA AL TARTUFO a little salty, Ragu di carne lasagna a little dry and pollo alla parmigiana dry as well. My pretty in pink drink didn't have fresh cut fruits like the description in the menu mentioned. My bf also mentioned it was a bday celebration to the host, but I didn't get anything. (Yes, I know some restaurants don't do anything complimentary but seeing yelp pics, they so do). This is the part I wish I kept the reservation at Rosa Negra. I wanted a damn sparkler on their complimentary dessert and a firework show lmao! So why the 5 stars then??!!! Purely for the violinist, she was amazing!! Playing all the hits!! Such a talented young lady! It's sad that girls nowadays look up to the Kardashians instead of real talent like this violinist!
I'm here in Cancun for work, and I decided to take myself on a date to Gustino tonight as a treat. It is located in the JW Marriott, and the quality did not disappoint. Carlos was my server, and he is extremely friendly and personable. I can't remember the last time I had such a genuine server. He even mentioned to me he used to be at management level but he prefers to wait tables instead, as he is able to have more personable interactions and form meaningful connections. He is truly wonderful at his job. I appreciate his kindness, along with all of his wonderful recommendations and attentiveness. Not only did the service excel, the food absolutely did too. They start you off with two kinds of focaccia bread, and olive oil with balsamic vinegar to dip. The bread is crispy yet soft, light, and fresh. For my app, I got the caprese con burrata. Just WOW. The burrata is definitely the best of its kind I've had, if not the best cheese of any kind of had. The tomatoes are fresh. The pesto and olive oil sauce balances out wonderfully, and the presentation is unlike one I've seen before. For my entree, I got the sea bass. It is cooked in a bag, and comes with onions, fennel, carrots, and a Sauvignon Blanc sauce. This fish was cooked perfectly, and judging from the other reviews--I think this is a safe bet yours would be too. It basically melted in my mouth. I would like to come back and try other menu items and/or dessert. Prices are VERY fair for how nice of a place this is, the service standard, atmosphere, and overall quality of food and beverages offered. I will be back next time I'm in Cancun, and I will definitely ask for Carlos!
Everytime I come to Cancun, I want to stop at Gustinos. Make sure you make a reservation. I tried making a reservation through yelp but It said there wasn't any more tables. I called and they were able to accommodate me :) so make sure you call and squeeze yourself in. I ordered the beef lasagna this time around it was so good! My husband ordered the fettuccini with chicken and it was very good as well. They make all there pasta from scratch!
Wow! This was such a good decision for my birthday dinner. From the violinist, to the decor, this restaurant was really a treat. I started with Caprese con Burrata. The smooth, rich burrata combined with the flavorful pesto was a great way to begin the evening's food journey. We were given an amuse bouche of panna cotta, which definitely left me wanting more. I chose Filetto di Manzo e Risotto di Porcin as my main course, and was not disappointed. As it was my birthday, I was surpised with a dessert, in addition to the Fonduta di Cioccolato that I ordered. I'm not exactly sure what the birthday bonus was, but I do know that it was good! The dessert I ordered involved hot chocolate being poured over a white chocolate shell. I love interactive foods! Before ending dinner, we were given a few small macarons for the table, that came in a keepsake box. Throughout the evening a terrific violinist performed covers of pop songs, and even performed Happy Birthday for me when they brought out the birthday treat. If I'm back in Cancun, I'll be coming here again!
What a great dining experience while in Cancun! I thoroughly enjoyed the pasta and the wine! The Alfredo had a smokiness about it while the pasta and shrimp were incredibly fresh! It almost made me think I had been having it wrong at every other Italian restaurant. The service was on point and I love the ambiance of the restaurant with sky like ceiling in the center of the restaurant.
We are staying on property and came here for dinner. Service is excellent, the setting is beautiful, and there was even a live violinist playing which was very nice. The food was good. Not amazing. The two free courses of mandarin sorbet and garlic bread were excellent, the free focaccia was also good. And the complimentary macarons at the end, also solid. Lots of freebies! I loved the apps we shared, the calamari and the 4 cheese pizza. I didn't care for my entree at all - the short rib stuffed pasta. The sauce was way too heavy, and the filling inside of the pasta was puréed into a baby food like paste. It had no texture. You wouldn't know it was meat. My sons thought there entrees were ok - chicken parm and a lobster with ravioli. I tasted them, agreed on the chicken parm, but didn't care for the ravioli that came with the lobster. My wife had the mushroom risotto - the flavor was good but the texture was a little too el dente on the rice themselves abs the consistency was very very thick. Not a place I would rush back too.
We're staying at the JW Marriott, so decided to try this restaurant. We had 10pm reservations and they closed at 11, but they rushed us through the entire meal. Cioppino soup- really good, well balanced , flavorful soup. Fish was dry and over cooked. Pear carparccio - fresh, tasty and clean. I liked it better than a traditional meat carpaccio. Meat lasagna - this dish was horrible. Cheese was dry and rubbery. Pasta was mushy. They brought out everything at once to speed up the process, and never took our dessert order. In and out in 55 minutes (not by choice). So many better options across the street. $90 for 2. 1 soup, 1 salad, 1 entree, 1 Glass of wine each. All shared.
The family and I are vacationing at The JW this week. I generally don't consider Italian, just not what I prefer, but my wife and daughter were in Gustino for a wine tasting and she was really impressed with the staff and wanted to stay for dinner. Our server was Milton and he could not have been better. He was attentive and made outstanding recommendations. My special needs son is a very picky eater, so he had breadsticks and specially prepared (plain) meatballs and loved it. The calamari appetizer, with two sauces, was outstanding. I took Milton's recommendation and had the Costata Brasata Al Barolo (braised short ribs). It was incredibly tender and tasted delicious. The wife and daughter split chicken Parmesan fettuccine. They said it was very. We have had a wonderful time this week, so many experiences. One of the managers, Gilberto Hernandez, even stopped by to check on us. I can't wait to come back. read more
2 years ago
5 years ago
Wow if I could give this place more than 5 stars I would! The servers went above and beyond, atmosphere and restaurant itself was amazing, and high quality food. I'm very glad my family and I decided to dine in our hotel and enjoy this restaurant. Our server Hector, was extremely helpful and treated us very well. After our appetizers, we had a treat of orange sorbet to "clean our palettes" for the entree. What a simple but genius action of the restaurant! Great midway dinner treat and shows the small details this restaurant gives. Our table was cleared multiple times and the other server helping us put our leftovers in containers which was also very kind. And wow, the restaurant itself is gorgeous. High ceilings, mural on the ceiling, candles in the center, and violin in the background. Beautiful setup to create for a memorable experience. Gustino's specializes not only in Italian food but creating a magical atmosphere of luxury and comfort. Food: To start, you are given warm bread with olive oil and balsamic vinegar. This bread can also be given to you throughout the rest of your dinner. My family ordered for appetizers their cesar salad, calamari, and burrata. All were very good and tasty. The calamari was a smaller portion than I realized but we had a group of five so it is probably a good amount for two or three people. For entree, I ordered the pizza nera al carbone. This is a black pizza that took me by surprise. I'm very happy I tried this since it was a first but it hardly tasted different from regular dough. I also tried my dad's pizza con prosciutto and this was good too. The pizzas are on the heavier side of cheese and it's not necessarily thin crust so the pieces are very filling. Luckily I was able to bring my leftovers back with me and I'll be enjoying these slices another time. Overall the atmosphere was great to be part of while enjoy great food. The prices are not too be too. While it is a little more pricey, it is balanced through great service and the environment. Definitely recommend this place if you're looking for Italian food. read more
3 years ago
I'm a street-food kinda guy, I can appreciate a AAA Four Diamond restaurant like this one, but it's never been my cup of tea. This being said, service here is outstanding, and food pretty good. I'll spare you the unpronounceable Italian names of the dishes, we tried the seafood pasta and the lamb chops, both excellent. Tiramisu and a goat cheesecake for desert, less convincing, but still good. The coffee (illy) was very good, and served in style with cinnamon and dark chocolate chips on the side. Overall it deserves a 5 stars rating, but I still prefer the tacos stand downtown... read more
3 years ago
4 years ago
5 years ago
Great service, we stayed at the JW Marriott so this restaurant was very convenient for us. We were able to get reservation easily. read more
We went here because I spotted a few glowing reviews about food and service. While service is up to par, I wouldn't rave about the food. The additional perk was its location inside the hotel we stayed at. We made a reservation on opentable but I don't think it was necessary during our stay (early november). We pretty much had the entire restaurant to ourselves. Service was a delight of course, from start to finish. The amuse bouche was great! A nifty little cracker flake of sorts to hold a piece of prosciutto and some pesto. We chose to start with the octopus which began to sour things. The filmy chewy layer of skin overwhelmed what otherwise would've been an enjoyable preparation. By the time you get over the slime, the octopus was already chewed through. Sorry to be so detailed, but the octopus skin should've been removed for this particular dish. For entress, I got the Chilean seabass and he got the pasta dish with sausage. Chilean seabass was perfectly prepared and delightful to look at. The pasta dish left more to be desired. The sauce tasted strongly like chef boyardee's spaghetti and meatballs. While the garganelli itself was well prepared, it just wasn't good to eat. We decided to do without dessert and wrapped up our meals at this point. I would recommend coming here for convenience. read more
4 years ago
3 years ago
5 years ago
Avarage atmosphere, fine taste of food. But service was kinda slow. We had a reservation for 9:30pm and when we get there 9:15ish they said it's little early. We were waiting at the lobby and they walked us inside around 9:45pm. In about 35 minutes we got our food. They should improve their service speed little better. I also asked to not put any bacon in my dish because of my allergy but they did. They had to replace my meal and took another half an hour. 2,5 stars read more
3 years ago
4 years ago
Was there last night with my husband. Gorgeous restaurant, excellent service from a team of servers...all very professional. Food was amazing. Violinist was playing wonderful music and candles were lit beautifully in the middle of the restaurant...stunning! My husband claims his food was the best he has ever eaten in his life! Highly recommend this place!!!! read more
5 years ago
Nice atonisphere, selection of drinks and very hearty Italian dishes. Excellent service. The food was really well prepared , but slightly heavier on cheese , so pace yourself read more
3 years ago
5 years ago
7 years ago
3 years ago
3 years ago
8 years ago
I was so surprised coming here with my son. The food and service were impeccable. I loved the live clarinet which just completed the atmosphere for us. We both thoroughly enjoyed ourselves. read more
6 years ago
11 years ago
We decided to try Gustino out since we were staying at the JW this was very convenient. The ambiance is very romantic with candles and live saxophone. The staff provided good service. We ordered the bosc pear carpaccio which was good. The beet purée was a little over powering. We also ordered the buffalo prosciutto pizza which was disappointing. I love thin crust but this was more like a thin cracker. The pizza had way too much cheese. We ended up not eating the pizza and the server was happy to take it off the bill. The homemade tagliatelle with truffles was absolutely amazing. If you are anywhere near Gustino go and order this dish. The truffles were amazing, I wanted to lick the bowl clean. Server said the veal chop is amazing, I disagree. The chop was barely seasoned and someone poked it with a knife to see if it was done. I was looking forward to a mouthwatering veal chop but I was disappointed. The homemade tagliatelle with truffles is hands down one of the best pasta dishes I have ever had. read more
4 years ago
4 years ago
Thouorghly enjoyed everything. From the soft live music to the winding staircase down to the restaurant besides the wine cellar. It is a must as is in many authentic Italian places multiple courses. I started with shrimp sautéed with polenta as an appetizer. There were several styles of bread served with olive oil and balsamic. The baked bread with cheese was outstanding. I decided on the sea bass in parchment for my main course. It was prepared with fresh herbs. Excellent meal with service and ambience to match. read more
9 years ago
9 years ago
7 years ago
9 years ago
Excellent ambiance! Excellent service! Amazingly decorated food, with small portion size ( US-American context) and ok taste. I think it is more hyped than reality. read more
4 years ago
10 years ago
Went here tonight with my husband. Beautiful restaurant. Hostess had great service. But that's where it ended. We were seated for 20 minutes before we were greeted by our waiter or offered water. Food was good until the sea bass. Presentation is unappealing. They brought it to me in the paper bag they cooked it in. Veggies were limp, and devoid of color. The real issue was the lack of attention. The servers were so busy it took a very long time to be waited on. Disappointed. It could have been so wonderful. read more
7 years ago
7 years ago
5 years ago
More info about Gustino
Blvd. Kukulcan Km 14.5
Lote 40-A
77500 Cancún, Quintana Roo
Mexico
Zona Hotelera
Directions
998 848 9600
Call Now
Visit Website
https://www.marriott.com/hotels/hotel-information/restaurant/cunjw-jw-marriott-cancun-resort-and-spa/
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Gustino - italian - Updated July 2026
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