I take my 70 Challenger to D&R for front end alignment. This is a good place to work on classic…read morecars. Sometimes these cars need a little extra because a part may be old or worn and many places can't deal with these types of repairs. My last visit for alignment needed a part due to worn threads on an upper control arm. In addition there were loose bolts on the steering box. The part was replaced the bolts tightened and the alignment is correct and will last. This attention to detail is the difference between a safe and lasting repair and just a service that leaves you seeking more work or worse. It sometimes takes a little more time "to make it right" and this place will take the time if needed. Top notch.

They were wonderfully accommodating to my needs as I was getting my HD3500 truck taken care of to…read moresafely deliver a huge trailer full of search/rescue supplies to WNC in the immediate days after Hurricane Helene. They did great work at a fair price and were a joy to speak with.

When I go somewhere to get my car worked on, I want to feel appreciated. I could go anywhere but I…read morechose you. I did not feel that way here. I go to Hendrick Honda in Hickory also. I feel appreciated there and they go out of their way to take care of me.

I am writing to formally express my disappointment and frustration regarding the service I recently…read morereceived for my 2019 Chevrolet Silverado. On May 31, I brought my truck to your dealership for three specific services: Engine oil and filter change. Transmission fluid and filter service. Diagnosis and repair of a recurring "Service Parking Brake" issue. At the time of drop-off, I clearly explained that whenever the Service Parking Brake message appeared, I would lose the ability to engage or disengage the electronic parking brake. I was informed that a diagnostic fee would be required, which I agreed to pay. After your diagnosis, I was told the parking brake actuator was the cause of the problem. Based on your professional recommendation, I authorized the repair and paid the invoice in full. Unfortunately, the exact same problem returned the very same day I picked up the vehicle. That Friday evening, I was stranded for approximately three hours at a gas station because the parking brake would not release. After disconnecting the negative battery terminal and waiting, I was finally able to get the vehicle moving again. I immediately attempted to contact the dealership. No one returned my calls. The following day, Saturday, the problem occurred again, leaving me stranded for an additional two hours. Once again, no meaningful assistance or callback was provided despite multiple attempts to contact the dealership through phone calls, voicemail messages, and your text messaging system. On Monday, I was finally instructed to bring the vehicle back Tuesday morning at 8:00 AM. I arrived as requested and once again explained the situation in detail. However, throughout the day I received no updates. By approximately 4:00 PM, nobody had contacted me regarding the status of my vehicle. I had to call myself just to obtain information. The following day was no different. I made multiple calls and received little to no communication. Eventually, I was informed that additional charges would apply for reprogramming a module. This was completely unacceptable. The vehicle was being returned for the exact same issue that I had already paid your dealership to diagnose and repair. I had already paid for the diagnostic process and the recommended repair. Any additional work required because the original diagnosis failed should have been handled under warranty and without attempting to charge me again. What is even more disappointing is that after all of this, the Service Parking Brake warning returned yet again immediately after I picked up the vehicle. At this point: I paid for a diagnostic procedure. I paid for the repair recommended by your technicians. I lost multiple days without my vehicle. I spent several hours stranded at gas stations. I repeatedly had to chase updates because communication was virtually nonexistent. I was asked to pay additional money for a problem that was never resolved. Most importantly, I still have the exact same issue today. Now is worse because even the engine light is coming on From my perspective, this does not reflect a proper diagnostic process. It appears that parts are being replaced based on assumptions rather than a conclusive root-cause analysis. A professional diagnosis should identify the actual source of the failure, not simply replace components and hope the problem disappears. I trusted your dealership because I expected factory-trained technicians, professional communication, and accurate troubleshooting. Instead, I have spent significant time, money, and effort and remain with an unreliable vehicle and the same unresolved problem. I am extremely disappointed with the level of service I have received and hope management takes this matter seriously.

The surface with side pipes is terrible. They're crooks and racial. They left tools inside of my…read morehood of my car. I returned bolts loose on my car. After replacing the engine, he got some pictures

I had a custom dual exhaust designed and installed by Sidepipes. This is the second custom exhaust…read moreinstalled on my cars from them. After installation, I had a horrible drone at cruising highway speed that I could not live with. I showed up a week later, without notice, told them my issue and they quickly suggested a fix, I agreed, and they went to work right away (remember, I just walked in with no appointment) and I left the shop extremely happy with the work performed. Forget paying for those incredibly expensive aftermarket exhaust kits. Have these guys do it BETTER and CHEAPER!!

Took my Macan there to have the fluids changed. As a former car dealer I immediately recognized the…read morequality of the operation. An immaculate shop, knowledgeable owner and had everything needed there. You can't ask for a better combination.

Did a awesome job on my AC, best price around, may have to wait to get your vehicle in to be worked…read moreon but we'll worth the wait, thanks for an outstanding job.

Car was in need of oil pan work after paying them didnt make it out of car lot. Do not take your…read morecar here better given it to backwoods mechanic at least you know you going probably going be ripped off there to.

They helped me screen potential cars I wanted to purchase. I found the right one because of their…read morehelp, and they fixed my 2005 Honda at the same time for a good price. They are honest and reliable I would use them before I went to the dealer any day. Super friendly people who have a good heart

Took my Honda Ridgeline in for oil change and tire rotation maybe about a month ago. Was told I…read moreneeded back brakes and rotors. Ok but why was I not told I had 2 stripped lag nut bolts with 2 missing lag nuts. And why does my drivers front wheel have gouges all over it? Looks like it was thrown or bounced wheel side down on hard surface tools etc!

Upgrading to 5 stars. Not only is Mike a great mechanic, but honest as well. I took my 1986 Nissan…read more300ZX to him because it was hesitating under acceleration. He called to tell me I had a dead fuel injector on the on the passenger side of the engine. I'm thinking Oh Crap!! this is going to cost a fortune! But Mike told me that in 1995 there was a safety recall by Nissan for the fuel injectors on that car and because it was a safety issue, it was still valid and I could have all 6 fuel injectors replaced for free through a Nissan Dealership. I called Modern Nissan in Cornelius and they verfied this and said my car was covered. A dishonest mechanic could have kept that information to himself and charged me a fortune to fix my car, But Mike is not that way. Mike's honesty,workmanship and fair prices have earned him a customer for life!

Newsome Tire Service is a customer-oriented tire and auto repair shop. Their prices are…read morereasonable, with no hidden or surprise charges, and no nickel-and-dime fees. They offer fair and decent charges for above-average service and products. The office family is friendly and very helpful. I recommend Newsome Tire Service to my closest friends without any hesitation.

Jimmy always goes the extra mile to do whatever it takes to make my life easier!!…read more I trust him to service my Mercedes. He knows what is correct for each vehicle!