Woke up to a bunch of texts from my wife saying that she needed a new tire. I work nights so we…read morehardly pass each other at times. While I do appreciate Mr. Tire filling the air on her tire "on the house".... They told her she needed a new tire, it has a nail in the sidewall, and it couldn't be repaired. I looked at the sidewall inside and out of the tire for a good 10 minutes, only to find I was wasting my time. There was a screw in the tread of the tire. If the only way you get business is doing a courtesy tire pressure correction and lying to people you should probably find some other profession.

Monday, Nov 3, 2025 WARNING*WARNING…read more STAY AWAY. RUN. HIDE. FROM: MR.TIRE at 2323 Northwest Blvd. Newton, NC 28658. Tel # (828) 464-2434. Two female family members recently went into Mr. Tire in Newton, Catawba County, NC, to have her newly purchased battery from a different retailer get installed. The battery compartment in her vehicle is located behind the front passenger's seat. It's around 15 minutes to swap on a bad day. On this vehicle, it's moving the floor mat, removing 2 screws from the cover to get to the battery, and unscrewing the battery safety crossbar that keeps it from moving. Disconnect the positive and negative cables. Removing the old battery, putting in the new one. Applying the battery gel that was also with the new battery and tightening the safety bar, cables, battery/ floor cover, and placing the floor mat over it. That's it!! "And for her to get a shocking bill of 100.00 dollars!!' Actually, it was for like $95.94. But still. This outrageous charge!? I then went back to Mr. Tire to speak to them. There were 2 guys at the counter. I was only dealing with one of them. The other one was sitting to the side. Looking uninterested in our conversation. I first asked if they offer any military discount. He said NO! While I'm talking. The other guy sitting to the right side goes back to the garage area and quickly calls his assistant manager, James Simmons, and gossips about what's going on. Very unprofessional. It looked more like when a baby goes to mommy and cries that the other kids are touching his toys! So, while the guy I'm dealing with is talking to (so-called "not-ready-for-prime-time supervising", James Simmons), his boss. His boss already knew what was going on and said, "That was the price", "There's nothing he can do about it", etc., etc. They weren't willing to work something out, meet halfway, 'NOTHING'. They were happy and thrilled to have been able to take advantage of 2 vulnerable ladies, who didn't know anything about cars, and didn't think that they would be ripped off. I would just recommend going to someone else. Where they will treat you with respect, decency, and most importantly, without, "Malicious Intent"! The staff here at Mr. Tire in Newton are unprofessional, ill-equipped to handle customers' complaints, issues, and/ or concerns. They don't give a damn about you! And to the so-called " make-believe I-will-pray-for-you " assistance manager, James Simmons. I hope you're able to sleep at night knowing what you're doing to the innocent people who walk into Mr. Tire, thinking they'll be treated fairly and charged a decent price. You and your goons, sadly to say, didn't just cross the line. "You erase it"! Pat yourself on the back, why don't you? NOT AN UNSATISFIED CUSTOMER. NO! I JUST PITY ALL OF YOU FOR YOUR LOW, LOW STANDARDS. AND WHAT YOU DO TO YOUR CUSTOMERS!

Newsome Tire Service is a customer-oriented tire and auto repair shop. Their prices are…read morereasonable, with no hidden or surprise charges, and no nickel-and-dime fees. They offer fair and decent charges for above-average service and products. The office family is friendly and very helpful. I recommend Newsome Tire Service to my closest friends without any hesitation.

Jimmy always goes the extra mile to do whatever it takes to make my life easier!!…read more I trust him to service my Mercedes. He knows what is correct for each vehicle!

They helped me screen potential cars I wanted to purchase. I found the right one because of their…read morehelp, and they fixed my 2005 Honda at the same time for a good price. They are honest and reliable I would use them before I went to the dealer any day. Super friendly people who have a good heart

I brought my car in to get it worked on and they quoted me 1500 to do everything. Then when I took…read moreit back to get the struts work on they quoted me 1500 just for the struts. I told them to just do an oil change. Two weeks later my car was making a noise and I checked my oil it was very low I put two quarts in it and also no radiator fluid also the cap was left opened.

They are extremely slow and they have terrible customer service! I went with my friend today to get…read moreher oil changed and we sat there for 40 minutes waiting to get her oil changed a woman sat there behind the front desk and didn't say anything to us never asked if we had been helped or anything. When we finally said something they said we would have to wait another 40 minutes before they could change her oil! I wouldn't recommend going to them if you're in a hurry or if you wanna experience good customer service! They are lousy people. I don't like to be negative but we had such a terrible experience.

Needed a quick oil and filter change with my own products and the store manager Tyler was very kind…read moreand quick with the change. The shop looked very clean and maintained. They didn't try to scam or sell me other things like some places so when they see a girl by herself pulling in. I'll be coming again!

Everyone was so professional, staff was friendly. Work was done in a timely fashion and done well…read more Would definitely recommend to anyone.

My wife came in for a regular oil change. Pierson got her in quickly. She was very appreciative of…read morethe snacks provided for our daughter. The technician noticed a few safety concerns on the vehicle, Kristin did a wonderful job explaining everything they found and nick even offered flexible finance options and even offer a ride home! I am so grateful to have a shop that values my families safety as much as I do, I would give more stars if I could. Love the new technology, it allows me to see what is going on with my vehicle without being underneath.

Jerry is soooo good. He replaced my alternator in like 15 minutes. Very nice and VERY reasonable…read more Will definitely use him again. My best friend has already asked for his name and number. Highly recommend!

Very quick to respond and came out late to help me out with a very difficult situation. Very…read moreprofessional.

This was my second time going to this business- the first time they were going to charge me ~$200…read morefor a workup saying it could be all these issues wrong with the car. Thankfully, I went somewhere else who diagnosed it as a knot in the tire and only charged me $40 for a comparable tire- no charge for "work up". This second time I went here, I was running out of daylight with work and everything and accidentally went back to this place (I couldn't remember the other place I had been to that was good, and ended up putting the wrong thing in the GPS, but figured how bad can it be). Momentum calls themselves a family run business but do not let that fool you. I got two second opinions about my car- and some of the things Momentum recommended I did not need done. Not only this, they wanted to charge me over $2,300 for the issues. The two other places I called and asked said it should be under 1K and to go see them. Thankfully, I was able to go back into Momentum and asked them to stop the repairs. At that point they had already done three tire replacements (which I did know I needed so this was fine), and I asked them to finish with the fourth but not to do all the other things they were going to do. I ended up paying $520 for new tires, which I didn't think was that bad. However, I did not appreciate the fact that these tires retail for $70 at Walmart, and Momentum charged me $88 per tire, and only after the fact did they tell me it was also a $30 fee per tire. Plus tax on top of this. This morning, I went to one of the said local shops I spoke with, and they told me the tires were a low quality brand (opposite of what momentum told me), and also said they could have done comparable tires for $365 total. I also got what actually needed done for much less of a price. Needless to say, do not go to Momentum Tire. They are crooks and should be ashamed of themselves. I am not sure if they see a girl and take advantage, but there were older people there too and I can't imagine how much money they are unnecessarily poaching from people. I also found out they have gotten in trouble for price gouging in the past and have that reputation. Thankful I spoke up and saved myself minimum 1K even though I lost some on the tires, but wow, awful experience. Don't let friendliness fool you.

I have had some work done at Momentum in Morganton a couple of times within the last 9 months: oil…read morechange, oil pressure sensor replaced, serpentine belt replaced, NC state inspection. They were very professional, and the work was done to my satisfaction. What made Momentum stand out and earn a great review instead of a good review for me was for following events that took place yesterday. I noticed a severe oil leak just after taking my almost 16-year-old dog to the vet to be euthanized. A sad day to start and then more stress heaped on with my first oil leak on a car I have had for 7 years - coincidentally just after trying out a new garage that had over charged me and tried to sell me several services that I knew I didn't need. After noticing the oil leak, I immediately took my vehicle back to the garage (new place in town - they still have balloons out front) I had decided to try out with an oil change one week earlier. As I write this review, I have now had 2 bad experiences at the "new garage" and left very unsatisfied both times: both when I picked up my car after the oil change and when I took it back after noticing the oil leak. I then decided to take my vehicle back to Momentum which was the last garage I had work done before the unsatisfactory oil change. I didn't have an appointment yesterday, but they fit me in since the oil leak was severe, and I was a returning customer. Not only did they fit me in, but they also found 2 different potential leak spots. They warrantied one which could have been a result of the oil pressure sensor they had replaced months ago, and they did some deep dive analysis on other potential leak spots, tightening up what seemed to need it. They went the extra mile and restored my faith in a garage. I had two negative experiences at the new garage I had tried out and a bad day in general. Now I know the first place I will take my vehicle from now on. No more trying out "the new place in town". My go-to garage from now on is Momentum. Thanks for restoring my faith in a local business and making a bad day a little better.