Outstanding!! This word describes everything about this insurance agency. Paul and Lisa go above…read morefor every customer as if they were family. I have been receiving amazing customer service from them for over 10 years. If you are looking for an insurance agent that always has your back you have definitely chosen the right place.

Have been with Balakin Insurance for over 26 yrs. Haven't ever considered changing. Why fix what…read moreisn't broken!! Always efficient and on top of my needs. Paul, Julie, Anthony & Lisa I can call by your first names as you can me by mine. You have treated me like family. I know my insurance needs are well taken care of as you do everyone who walks in your business. I am not surprised by the many people I know who feel a friendship and complete satisfaction at whomever they get to assist with service. I am looking forward to the continuous excellent service and coverage from Balakin Insurance Agency and the incredible "family" of mine who serves me with respect.Thank you for all the years!

Dick Insurance, specifically Kirsten, were absolutely amazing in helping me set up pet insurance…read morefor my cat. This is my first time setting up any type of insurance on my own, and Kirsten made the process smooth and accessible. I will be recommending Dick Insurance to everyone I know for all types of insurance. Thank you guys so much!

Great company. More than ready to answer questions and always helpful making suggestions to get you…read morethe right coverage.

Terrible customer service. Workers are rude and inconsiderate. Their goal isn't to help you with…read moreyour insurance, their goal and demeanor is make you feel like less of a person and underestimating and judging you as a person.

From the owner: Personalized Service, Competitive Rates. Auto-Home-Business-Life…read more The Michael G. Conway Insurance Agency is a full service insurance agency. We have been providing the full range of personal and business insurance for the Greater Lowell Region since 1988. To serve our community better, we speak Portuguese, Spanish and Khmer. Our hours of operation are Monday through Friday from 8:30 am through 5:00 pm.

We have used this insurance agent for the past 17 years..at least. While we have never had issues…read morebefore, we have had nothing but issues this year. Between not providing the correct policy for a new teen driver, charging us for insurance coverage we don't have, multiple phone calls and hours correcting the issues, contacting wrong insurance companies for a hit & run accident when the driver was identified and just making excuses for their poor customer service..we are done! Do yourself a favor and use another agent!

20 years ago I had this agent and they were always so helpful. I moved and changed agents. I didn't…read moreknow how good I had it. Now I'm back and returned to Jay. They helped me through previous issues with my past agent and were so helpful with both my car and house insurance. And I even had the same agent I had 20 years ago!! She remembered me! Nice to be 'home'.

Angie was amazing and a kind person she was so helpful with every step of the way.... She got me…read moreand my dad the best rate.....

I would avoid this location and take the ride to the Lawrence location. Darlene was one of the…read moremost unprofessional people I've dealt with in the customer service industry. I walked into their location excited about a new purchase of a car to leaving angry and upset. I was looking to do insurance for my vehicle along with registration and plates. Darlene would not allow for plates to be done because it was to late in the day, explaining it takes 45 minutes. When I asked about them closing at 5 she told me they stop doing plates at 4. This was a lie after speaking to her manager who explained they stop doing plates at 4:30. I showed up at the location at 4:15! She was not willing to assist me ,even after me explaining if anything it would be 5 mins after 5. Even to the point of her telling me I could take my stuff and go somewhere else I didn't need to be there. SMH .. Long story made short go see Aggie in Lawrence, wonderful customer service and worth the drive. Darlene in Lowell is very negative, two thumbs way down!