Fantastic hotel with fantastic service…read more Some of the elevators are TINY so prepare to be uncomfortably close to other passengers. Yes its price may be more premium than others but you will enjoy the close proximity to major landmarks, shopping centers, Christmas markets and an ice skating rink.

A Theft in the Spa, and a Response That Made It Worse…read more Don't go to Grand Hotel, and if you do, don't bring any valuables We stayed at Grand Hôtel Stockholm on April 18-19, checking in at 1 PM on Saturday and checking out Sunday at noon. We have visited Grand Hôtel many times over the years and had every reason to expect the standard of care the hotel is known for. What happened instead -- both the incident itself and how it was handled -- was deeply disappointing and, frankly, unacceptable. During my visit to the spa on Saturday afternoon, my wife's watch was stolen from a locked locker. The locker showed no signs of forced entry, meaning only someone with key access could have opened it. The spa was nearly empty at the time. I was at no point more than a short distance from the locker and did not leave the area unattended. Shortly after the theft was discovered, a member of the spa staff volunteered that they had seen the watch -- confirming it had been in the locker. How the spa staff responded The response from the spa team was, in a word, passive. Rather than immediately escalating the situation internally, alerting management, or securing the area, staff appeared uncertain and slow to act. It was we -- the guests who had just been robbed -- who had to ask for a Manager on Duty to be contacted. This should never have been necessary. At a hotel of this calibre, staff should be trained to respond to a serious security incident immediately and decisively, not wait for a guest to prompt them. How management responded Manager on Duty (Housekeeping Manager) was contacted, but the conversation that followed left us with the clear impression that the severity of the situation was not understood. We were not offered a private room to speak -- the discussion took place standing in the lobby. There was no incident report presented, no clear action plan offered, no security manager called in despite my explicit request. The overriding impression was one of indifference. The hotel did not even offer to cover our spa visit -- we had to raise this myself at checkout. The weeks that followed In the weeks since, we have had numerous meetings and exchanged numerous emails with hotel management, including the CEO. The hotel's internal investigation has now been formally closed with no findings. Their official position, communicated in writing, is that they bear no responsibility -- despite the fact that the theft occurred in a locked locker in a controlled, access-monitored environment operated entirely by their staff. Their response has included suggestions that my wife may have been mistaken about the watch's location, that my wife was briefly in a changing cubicle and therefore not continuously present, and that the possibility of the watch having been accidentally dropped cannot be excluded. These are not serious arguments. They are attempts to avoid accountability. Rather than acknowledging what happened, the hotel has chosen to question my wife's credibility -- casting doubt on her account of events while offering no credible alternative explanation for how a watch disappears from a locked locker in a controlled environment. For a guest who came to them in good faith, this approach has been as distressing as the theft itself. In summary Grand Hôtel Stockholm markets itself as one of Scandinavia's finest luxury hotels. A hotel at that level should be judged not only by how it performs on a normal day, but by how it behaves when something goes seriously wrong. On both counts -- the immediate response and the subsequent handling -- Grand Hôtel has fallen far short of any reasonable standard.

I cannot sing this place praises enough. For such a popular destination, the amount we paid for the…read morehotel was very little. We paid a little less than $100 dollars a night and we were there for 7 days. Very clean, newly remodeled dining room. Very helpful staff and always willing to help with suggestions and taxi ordering. They give you a key card that allows you to access your door as well as the main door and the secondary access hall that gets to the elevators. Very safe and close the train and bus station. It will take about about 45 minutes to get to Stockholm from here as you will first have to take the bus and then the Metro - but it's completely worth it. I believe they deserve to be a 5 star hotel. If you're an early rise and love nature, if you go behind the hotel and keep walking down the street (away from the hotel) you'll find a very large meadow that has a path you can take through the woods and brings you right back to the hotel. Would recommend - 10/10 would book again.

This was just an overnight stay for my family, a quick hop from Arlanda Airport after a long…read moreflight. This hotel is clean and convenient as all Scandic hotels. Excellent Scandinavian breakfast buffet. Basic room, free parking, good customer service.

If you desire for your bed to have an actual mattress, do not stay here. There were no mattresses…read moreon our bed, just a thin pad on top of a boxspring. I was in pain for the four nights I had to stay there on business. And of course the only bedding was a down comforter, which means you either boil in your own sweat or are too cold, no middle ground. Additionally, every single day one of us would have to go down to the front desk to get our room key repaired, it would stop working. Pros: The lobby is beautiful, the breakfast is nice, but none of those things compensate for the painful bed. After about 6 hours of trying to sleep, the only reason you get up in the morning is to make the pain stop!

We were here for a wedding, which it was a fantastic place for!…read more The rooms are modest, nothing special and nothing above ordinary. No toiletries, and unfortunately we had to settle for two separate beds. However, clean and quiet and nice views over the lake. Restaurant was great, especially the day after brunch which was one of the best I visited!

Beautiful place out in Hässelby villastad. We stopped by for Fika and this cute little Cafe inside…read morehad really the best one can imagine. Very friendly and helpful staff. Above all, if the weather is nice sitting outside with a view to the water is just priceless. I spotted all ages here passing by with cycle or car, having a Fika and enjoying the good weather. On the website I found out that this is also used as a wedding location and for events. Very nice place! Would love to come again.

The carrot cake was great. I went there for the cafe on the backyard. There was a classic car…read moremeeting (apparently on every Wednesday). It was nice and relaxing atmosphere with lots of beautiful cars!