Professional employees. Service was a quick turn around. Highly recommended! They have different…read morechoices engraving. The prices are reasonable.

I am very surprised at the bad reviews. I called 2 different times and the phone was answered both…read moretimes. They answered my questions and were friendly. I am not sure where they were located before but now they are in a jewelry store in the Michaels and Total Wine shopping center in Hilltop. Easy to find and plenty of parking. Perhaps being in the jewelry store has helped them with answering phones. I was helped immediately by a friendly young lady. All the info I got over the phone was accurate. $25 start up fee. $.40 a letter. Chose my font and asked other questions. I was very happy but I will update this after I get back what I wanted engraved.....in about a week.

CJ is a FABULOUS local engraver. Txt'd her about a charcuterie board project idea, she replied and…read morewas excited to try it. I provided the font and artwork and she took care of the rest; sent me samples on wood before she engraved my actual board. Was my end to end experience perfect? No...She had a series of family emergencies BUT I got what I wanted in a reasonable amount of time for a very good price and supported a member of the community along the way! Check out the pic, noting M's on the cutlery set handles as well as the main surface engraving. Something we'll use for years, and smile while doing so. Thanks CJ!!!

Excellent quality and great service!! Helped us made my Master Chief very happy. Will definitely…read morereturn.

Don't recommend using during retirement/departing season, especially for Coasties. Owner made it…read moreparticularly clear he's not fond of the branch and it was mentioned several times how busy they were during this time of year. Customer service is subpar, may have caught them on an off-day. For nearly $500 the shadowbox doesn't come with a package for transporting, it became a diy project to have to assemble the flag, ribbons and medals; and if you ask for a package you'll probably receive some negative backlash. Not worth the hassle.

Miguel is a Thief, he stole the 3 Karat Amethist he took out of my ring as well as 9 grams of…read moreleftover gold from the meltdown of my 14k gold jewelry I had melted to make me my ring, It weighed in total 34grams, my ring only weighed 25grams when he was finished. The Diamonds Miguel installed on my ring started falling out the 2nd day I had it, In total I've lost 5 Diamonds. He won't answer my calls to fix it either! I think he's on drugs because all of a sudden he's doing this with several people and has permanently closed after 28 years in business. He belongs in jail

BEWARE!!!! Do not do business here. They try to take advantage if they think they can! I used to…read morecome here for watch battery replacements. I brought a watch in and in addition, I had a 10K gold chain and 14k gold earrings that I asked if he could melt down and make a different chain and charm. He said it would be ready the Friday after Labor Day (Sept 6). That Friday, I called and was told it would be ready Monday (Sept 9). I called Sept 11 and was told by him directly he was finishing it up and to get it at 5pm. I was at work so said I'd be in the next morning. I showed up and he said "I was just about to text you, it's not ready yet". He said it would be a few more hours but to pick it up Friday to be on the safe side. I called Friday Sept 13 and was told it STILL wasn't ready but Monday for sure. Monday (Sept 16) he sent a pic of a child in a doctor's office saying he wouldn't be in but definitely Tuesday. Wednesday I told him I would be in to pick it up. When I got there it looked NOTHING like he promised. It was discolored throughout and way too long. He said he would fix the charm and cut the chain. I took the chain with me but told him I hate being lied to as a customer. He didn't realize when you send pictures there's a date on it. The picture he sent me of the child was from JULY!!! He tried to deny it but it was clear as day. I then took the chain to Diamonds Direct and another location where a total of FOUR JEWELERS told me the chain was staring silver plated in gold. HE TOOK MY GOLD AND GAVE ME STERLING SILVER!!! I called the police back to the location. We decided he would order me a real gold chain from the factory or wherever the book was from. At one point he said 10K is just sterling silver . He also slipped up and admitted he lied about the picture he sent. DO NOT TRUST THESE PEOPLE AT ALL!!! Even when I was talking to the cop outside another customer interrupted us and asked "Are you having issues with him too?!" The cop said "I'm not a detective but that's a clue" He then told me not to do business with this place and to make a review to warn others of the shady business they do. They may have good reviews from some folks but if they think they can get over on you, they will. I've also seen other reviews afterwards of them stealing others' jewelry smh. I was also sent an email stating possible legal ramifications but everything I say is fact so I will not remove my review

Needed a frame engraved that was a baby shower gift from Things Remembered, However I didn't know…read moreall of the stores had closed in our area. I was referred to American awards, they did a great job, turn around was just a few days. And much less expensive than I thought it would be. Great job!

Seriously? I'll be back to post the receipt. If you don't remember, the receipt and pics will speak…read morefor themselves.

Quickly repaired my watch as a walk in ($15/battery). I had tried to repair it myself so he had to…read morereassemble it too. Thank you

First time here and impressed. Quick, friendly, and honest service. Replaced batteries for 3…read morewatches: 1 Vitorinox and 2 Tags. I would come back here for all services in the future.

They were able to accommodate a quick turnaround order with patience and precision. They had the…read moreexact item that I needed and it came out perfectly. I will continue to use them for my gifts and awards needs. Thanks G&W!

We have been using G&W for awards for the Grand Illumination Parade in Norfolk. They are very…read moreprofessional with excellent customer service, helpful staff, and quality products. Great turnaround times even with large orders. Lot of high quality products to select from and are always well received from winners.

Great Customer service and also great prices!! Highly affordable and also they can make just about…read moreanything with about a 7-14 day lead time.

10 years in the Navy. I finally get a paddle and they spelled my name wrong, even though they were…read moregiven my name sheet sent right from fltmps. My shipmate who ordered reached out and they said there's nothing they can do. I spent $125 on this and they won't even make a new one with the correct spelling of my name? Unfortunate. I won't recommend this company to anyone who is getting anything customized. Product would've been nice if it weren't for the fact that they're unwilling to replace their mistake. Then the owner wanted to lie on Google reviews and say i had an email with the name "Jeffery Mitchell. " There was never an email chain. My coworker physically gave printed sheets of paper from fltmps with our names printed on it and when she called to let them know there was an error and their response was that there was nothing they could do about it now. Please explain why, if there was an email chain showing the name given was Jeffrey Mitchell, my paddle says "Jewel" Instead of Jewelle. This is a prime example that even as a civilian, the chiefs mess cannot be trusted. I hope those who "google it out" find this review helpful.