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    H & M Carpet Center

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Midwest flooring

    Midwest flooring

    2.1
    (31 reviews)

    I had a very disappointing experience with this company…read more The job was originally scheduled for Friday, but they called and asked if we could move it up to Thursday. My wife rearranged her schedule so we could accommodate the change. On Thursday, despite being told they would arrive first thing in the morning, the crew did not show up until around 11:00 AM and did not begin work until noon. The project involved only one room, yet they were unable to complete the job that day. We were then told they would return Friday, but since both my wife and I would be at work, we agreed to a Saturday appointment at 8:00 AM. On Friday, I received a call from a supervisor asking me to go to Lowe's and purchase additional grout because the crew did not have enough material to finish the job. I respectfully declined, explaining that I had already paid for the project and that obtaining additional supplies should be handled between the company and Lowe's. The supervisor became upset, and shortly afterward, I received a call from Lowe's regarding a bill for more grout. Saturday morning came, and by 9:00 AM no one had arrived. I called and left a voicemail, then received a text saying the installer would arrive between 11:00 AM and noon. By noon, still no one had shown up, so I called again and left another voicemail. I then received another text stating the installer was "on the way." He finally arrived shortly after 1:00 PM, and the job was completed about four hours later. Poor communication, repeated delays, lack of preparation, and attempts to push additional supply issues onto the customer made this an extremely frustrating experience. I would not recommend this company.

    Awful. My floors are buckling. They didn't even put the baseboards back on. I had to go round my…read morehouse nailing them in. There are pockets of the floor that feel janky and irregular as I walk. Worst job of a thing that I've ever hired anyone else to do. I actually wish I could just get my run down carpet back. I also noticed a lot of marks on my walls where they scuffed them with their tools. It's a mess. I hate this floor so

    H & M Carpet Center - carpeting - Updated June 2026

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