Not sure what the other reviewer was referring to. Sounds more like the competition trying to slam the little guy. I have used them a few times and have had excellent experiences. Their prices are 20% cheaper than the big buy in town, their cars are new, and the drivers have been courteous and on time. My last experience was a pickup at JFK and our flight was 45 minutes late. When I powered up my cell phone after we landed there was a message from the driver telling me he knew we were delayed and he was in the airport area. I called him when we got our bags and he showed up 5 minutes later - and this was all at 1:10 AM on a Sunday morning. Couldn't have asked for better service. If you are in the Port Washington, Manhasset, or Roslyn area, I would strongly recommend H&M. read more

Ridiculous prices. I called to get a taxi from new Hyde Park to cambria heights which is just 15 minutes from my job Paid 20 to get here, and he wants to charge 55.00. For what!!!! Maybe he's not used to queens or scared of Queens or both but there is NO justifying that price! read more

HORRIBLE CUSTOMER SERVICE. I called New Years Day at around 12:30am and then again at 1:15 am asking if they had any cabs. After picking up the phone, the man on the line LAUGHED in my face. I understand that it is a busy time and that there would be a slim chance that any cabs would be available, but how unprofessional of him to cut me off and laugh out loud at my questions BOTH times. Never even considering using them again- I'd rather spend more money on a cab service that knows how to speak to their potential customers. read more

I don't use yelp a lot but I feel really upset and angry about this taxi company, so I think I have to say something here. Unfortunately Yelp doesn't allow me to give zero star. I don't know why those negative comments are filtered out, but this company is truly terrible. The owner of the company is a terrible and mean person. I was having some issues with their service. He literally yelled at me in the phone. If you have any problem with their service/driver, then good luck. Oh and the picture uploaded here is not their taxi at all. Their cars are much older and uncomfortable. I sincerely recommend you to use other taxi services or Uber/lyft. This company will never worth your time or money. read more

I want to support a local company, but after a recent experience I will not use H&M. My mother-in-law was coming from LaGuardia. The driver arrived late and developed a flat tire as they left the airport - both annoying, but things can happen. Instead of fixing the tire, however, he said, he'd chance it and try to make it back to Port Washington. To no one's surprise, they made it as far as Utopia Parkway on the Grand Central. Instead of immediately assisting her into another cab, they waited 90 minutes on the shoulder of the highway for help. Finally, another car pulled up and the two drivers debated what to do for another half hour before realizing that neither had a proper spare, so they all drove back in the second car. What should have been 30-40 minutes ended up taking about 2 1/2 hours. This all happened in mid-May, but what's prompting this review is that last week, out of the blue, the owner called my mother-in-law (who at this point was back home) and demanded to know why she didn't pay. The drivers had enough sense not to charge her because of the ordeal, but the owner who was on vacation at the time was now trying to collect arguing, "we got you there, didn't we?" It's too bad because I've used H&M before and my drivers had been very nice, but if this is who runs the company, I cannot ever trust to use them again. read more

I can't even tell you how dishonest and disrespectful the drivers are and the dispatcher who wouldn't give me any information. The driver is from the area and claims he didn't know where the address was. On top of it he refused to use his GPS. On top of that, he didn't speak English and couldn't understand anything or respond appropriately. And when we got to the house he tried to cheat us out of our change. Please do yourself a favor and don't ever use this taxi service! They are a business that shouldn't be serving such a nice community as Port Washington. read more

I just called them to reserve a taxi for Wednesday trip to JFK . They are very nice . I recommend them to anybody that I know .

The most unreliable, an rude taxi service!!!! I used them twice and both times I had terrible experiences!!! First time he showed up 20 minutes late and overcharged me!!! And the second time I was going to the airport in the middle of night and didn't find any other taxi service so I called H&M... I had a couple of suitcases so it took me a little longer to come down the stairs. Long story short, I was 5 minutes late and when I came down he was gone!!!! When I called his cell phone, he said "I waited and you didn't show up so I left!!!!" I missed my flight. I'll never use their service again. read more

They took my credit card information over the phone, however they never showed at the pick up location. To ad insult to injury they still tried to charge me for the service (that they did not provide) and added an additional charge for no apparent reason. I filed a claim with my bank to dispute the charge, and H&M gave my bank FAKE SALES RECIEPTS and FORGED MY SIGNATURE ON THEM. Being that I am attorney I dully followed up with H&M and informed them that their actions consitution a Class A Misdemeanor - Fradulently Obtaining a Signature, which is punishable by up to a year in jail. The owner pleaded with me and tried to make up various excuses for why this had happened, and magically my bank contacted my the very next day to inform me that the dispute had been ruled in my favor. I strongly urge any potential customers to look elsewhere, and to avoid using their services at all costs. A BBB complaint is in process, and this company will be audited and exposed soon enough. read more

Scam artists. I called this afternoon to reserve a car for 7pm this evening and gave them the exact addresses for the pickup and dropoff. After calculating the fare according to the locations, I was quoted $40. When the passenger was picked up, he was told that they made a mistake and the fare is $50. I immediately called the office and was told that the gentleman I spoke to earlier in the day made a mistake and they refused to honor the quote we had been given. This is the worst kind of business and feels shady. UPDATE: Apparently the office talked to the driver who then threatened the passenger and said he was going to take him back to the pickup location or leave him on the side of the road because I had called. This turned from bad business to a scary situation very quickly. read more

The customer service is the worse i have ever experienced. I took taxi #9 to the pharmacy, the wait was maybe 10 minutes, i was charged 20 dollars for that. The driver, who was extremely rude, was also speeding in wet weather, when i asked him to slow down, his reply was 'this is how i drive'. I called the office to complain but was shrugged off by the owner. I will use Uber from now on. read more

Called the cab service to try and catch a train. I understand if it's one of the "busiest Friday nights this year" and it will take 20-25 min for a cab to arrive then that's fine--I expected the car to take even 30 minutes. But do not waste people's time by setting false expectations. I called back after waiting half an hour and was told it would take another 15 minutes. At least if I was told that no cabs were readily available, I would found another means of transportation and would not have missed my train. read more

I needed a ride to JFK at 3:30 in the morning. I booked H&M about a week in advance. The car arrived promptly, the service was very professional and the rates were reasonable. Would use again and would highly recommend to Roslyn area residents. read more

Hidden gem...always on time and they don't overcharge for amenities in the car, i.e car seats, like other car and taxi companies in area...prices much more reasonable. Highly recommend! read more

H and M car service...Heartbreak and Misery, hands down, worst car service since the fall of the Roman empire...deceptive and unethical hidden charges are their specialty. You would be better off riding a camel to the airport. Pay by credit if you must use them, then at least you can dispute the charges and get them reversed read more

If you are in the Port Washington, Manhasset, or Roslyn area, I would strongly recommend walking to your destination and not using the taxi service read more

Very pleased--good courteous service. The driver picked me up on time and got me from Roslyn to LGA in ample time for my flight. Price was reasonable, too. read more

Horrible taxi service!!!!! These guys are CROOOKS!!!! Left iphone in can called driver less than 2 mins from drop off to drop off phone... Driver refused said phone was not In car however I tracked phone with app and watched it travel up port Washington...Long story short was told only way driver can come back to even allow me to SEARCH car I would have to pay $150!!!!!! Because I am stopping this extremely time of business ( AT 2am.....) I offered to pay for a normal fare of $10 to come back.... 3.5 hours later cab came back after they took the extra time to SWITCH drivers because they original driver did not want to waste his time....(must have been too busy playing with the brand new phone he found) Once Hamdee (owner of business) brought car back again DEMANDED that we pay the $150 before we could even open car door to look for phone that he said we would never find... Decided to take the loss on the phone and not pay $150 to look for a phone that is already in the drivers pocket.... Since we did not pay the $150 Hamdee (again the OWNER of the business) started to PHYSICALLY THREATEN us if we did not pay the $150 ( we did not look for phone, did not take additional ride, not has the cab driven out of way) that's when we ran into house and call the police... I can not warn you all enough to STAYYY AWAYYY from this service. This experience was so horrible it feels like if can't really have happened... read more

Stay away, they will change the deal on you at the last minute. We asked for a non smoking car to the airport, the car had a horrible smell of cigarettes, and at the airport we all felt sick. yes they are cheaper, but you GET WHAT you pay for. read more