Paid him (William (Bill) Houston) ahead of time for my 2015 return (I have record of payment) but…read morehe refused to give me the return unless I paid him again. When I forwarded him his email showing that I did pay he told me I'm trying to get it for free and raised the price an additional $60 for no reason then suggested I just go pay H&R block $200 for it instead. I showed up to his office and paid him cash, essentially in ransom, for my return. This guy failed to mail me the return that I paid for and then charged me again for it. He also told me I'd be getting $1200 more than I actually received on my return (because he made a copy paste error). This guy is a criminal, I told him I want to spit in his face after I paid him a second time for my return. I would have fought it but I've been through so much stress this year that I just wanted to get out of his office. He didn't even give me my change.

PEOPLE: Take note because my review today should let you know all you need to know about this…read morebusiness and specifically, owner BILL HOUSTON... Very simply and in the same real process that anyone would take... I searched for tax preparer firms in Aurora and ran across this company. I stated my situation clearly and honestly and requested this business to assist me with my 2015, 2016 and 2017 taxes. * Without calling me to speak with me about my tax situation and without any other qualifying email, text or anything, I get the following obnoxiously judgmental response from the owner himself. Here is exactly what owner, BILL HOUSTON said in his email back to me: ----------------------------------------------------------------------------------------------- "From: Bill Houston [mailto:bill@afsnodebt.com] Sent: Monday, April 16, 2018 10:41 AM Subject: RE: NOTIFICATION - Customer has filled out the Quote Form How much you wanna bet that this guy had no renters in 2017 and is trying to deduct repairs to his home prior to selling. Might be a bit cynical but... Oh, and the moving expenses with no wage income." ----------------------------------------------------------------------------------------------- How's that for reaching out to a supposedly professional business just to have them serve as Judge and Jury on your private financial tax situation when they have not bothered to confirm even one fact from your request? I call B.S. on this business and on BILL HOUSTON as being nothing more than a jaded and judgmental fool. AVOID HIM AND HIS BUSINESS AT ALL COSTS because after all, you'd be sharing your most intimate financial record details with him and look how he responds BEFORE he even talks with you... irrefutably foolish on his part! There is no apologizing for such a response because customers reaching out to a business like this should never have to babysit the owner for acting in such an obnoxious and careless manner in the first place, right?... RIGHT! Done... next! P.S. - Funny thing to note... what kind of moron speaks in this tone and who does he think he's talking to, himself? He doesn't even address me, the person who emailed him in the first place. He's talking to "the air" or something... IDIOT!

We have been going here for years. Rich is awesome. I can only say wonderful things about them!read more

This is a very negligent company. They Will file your taxes without the correct information! I…read moreneeded to have my taxes amended due to Nancy's inability to confirm she had the correct information!! When I brought her egregious error to her attention, she refused to take any responsibility for it. Then she informed me that I would be charged again to fix her mistake. This company cost me a lot of money, as I decided to pay a reputable company to fix computer tax & accounting's mistake.

Not at all a fan of H & R Block and Jackson Hewitt style chain store tax preparation, I am so…read morepleased to have discovered Tax Services Center. I called on a Saturday just to get some info as to appointment availability during the following week and was told I could just drop in that very day and they would take care of it. I worked with Maricel, a most accomplished and gracious professional who took immediate care of what always seems to be a bit of a daunting task each year. And the price for the preparation was a fraction of what the chain store tax preparers offer. I highly recommend Maricel and Tax Services Center LLC to any consumer seeking assistance with and completion of their tax service needs.

Excelente servicio,son muy profesionales en su trabajo,se los recomiendo, 5 estrellas para ellos.read more

I have worked with Susanne and I have never met a more detailed, competent CPA who is full of tax…read moresavings advice. You will not find many CPAs who fully engage in tax planning all year long which helps reduce tax liabilities. There are so many strategies available to help save on taxes and Susanne is brilliant with her advice. Susanne gets my five stars... she is worth it!

I have known Susanne Robert for nearly 10 years. We have worked together and I can honestly say,…read moreshe is one accountant who gets having exceptional customer service. I have always know Susanne to have loyal clients and I always get my calls returned in a timely manner. Beyond her customer service excellence, she is an experienced CPA who is very good at what she does. I highly recommend Susanne and her team!

I turned to Robert and Associates to do my personal taxes this year. I have always done my taxes;…read morehowever, there were changes to my tax liabilities/situation in 2019 that required more expertise. I met with Susanne earlier in the month. We discussed my tax situation and provided her with all the necessary documents. Given the then usual approaching tax deadline, she was very busy but quoted approximately a few weeks for completion. True to her word, my taxes were completed in that time. Overall, I am very pleased with the service. I was initially apprehensive about cost and the whole process. However, the peace of mind is well worth it. Susanne was personable and quickly put me at ease. The process was simple. We had a few emails back and forth, and she responded quickly to any questions. If you need a CPA, look no further!

Susanne Robert is one of the most incompetent accountants I have ever had do our returns. She was…read morehostile in her communication with me, seemed to forget every conversation that we had, asked us the same questions over and over again, and left town for 3 weeks, without even notifying me that she was leaving, which caused us to be late filing our returns. When I asked her about why she had left town without letting us know, she became angry and defensive. She wrote me a very disturbing e-mail, and I was completely shocked at her inability to maintain a professional attitude with both my husband and myself. I would not recommend Susanne to do any accounting work for you. She seems to be completely off-the-rails, and is a person who needs professional help.

Communicative, prompt, professional, and clear. I've worked with Jennie for the last 5 years or so…read moreand she's been a trusted resource to ensure my complicated taxes are done accurately and on time. 5/5, highly recommend.

I became a bit overwhelmed trying to find someone who could help me but not overcharge me, so I…read moreturned to online reviews. I am very grateful I did. Jennie called me, gave me free advice, even if I decided to do my own taxes this year. I'm grateful to find local folks who are willing to just help out and put you at ease

I've been having Ros Aguinega do our taxes for probably the last 8 years or so. She moved to Tier…read moreOne about 3 years ago and we naturally followed her. She is very professional, detail oriented, pleasant and always has our best interests at heart. Continuing to look for ways to save us more money every year. The office staff has always been very friendly as well.

This continues to be an nightmare. Hours of meetings and follow up and tax day missing info for…read more2022 return. The site does not store any previous tax forms so now we can finish file from 2023 until we go to the non-responsive system. Turbo tax was less than 2 hours for 3 returns. Two standard and one complex.

Having known Kristi with Sullivan Financial Planning for over 6 years now, I can happily recommend…read moreher for your financial service needs. Not only is Kristi honest and smart, she's up-to-date on today's ever-changing financial markets.

Kristi's presentation and evaluation of our situation was thorough and reassuring. Her ability to…read moreexplain market/retirement strategies in a straightforward, evidence-based and concise way was just what we needed and much appreciated. I would recommend her for anyone contemplating their best options for retirement and investment goals.