Horrible experience at this location. Will never go back. I've been to other H&R offices and they actually asked me questions and tried to help me! These guys didn't do anything to help me get the most out of my return... nice guys but I feel like I got totally screwed read more

Great tax return. Samuel Firestone was an excellent Master Tax Advisor. Get ready for round 2 Thank you for the great service read more

Excellent quick friendly easy service. Easy in and out location, very knowledgeable staff made filing my taxes painless and quick. I have confidence that everything was done properly and professionally. I look forward to my appointment next year. read more

I submitted all of my tax paperwork and chose Sam to be my specialist. I waited for 2 weeks for my taxes to get done but Sam quit because he said he couldn't file independent taxes and could only help me if I was a dependent? Unprofessional to waste my time and tell me to go somewhere else or do them myself. read more

I had a great experience with my tax professional at H&R Block. It was quick, simple and friendly! I will be definitely be using H&R Block agin in the future years :) read more

I found myself without a tax professional this year due to covid. I have heard only good about H&R so thought I'd try it. Was fortunate to have Samuel Firestone, Master Tax Advisor, answer my call and welcome me, noting he was prepared to help, whatever preference I may have. Sam has 37 years with his practice. His office is set up for maximum protection. He introduced H&R Block and their guarantees and offers you advise for subsequent years. He asked all the right questions, some twice, to be sure he's getting you maximum return. Cannot say enough about Sam. It was a gift to find him! read more

I work as the Quickbooks bookeeper for a local company. I have also been a tax preparer for many years and do tax prep for this company. I and my employer have had a great deal of difficulty dealing with Sam at this location. I directed us to use H&R Block in the first place and we have had no issues at any other location used. Sam gave us a hard time about all of the work that I presented, which was textbook. Overall, we were overcharged and his attitude was far from customer oriented. We checked his work with the corporate office and they confirmed our suspicions. We emailed him with our results and he was incredibly defiant. We were surprised by this unprofessional behavior. read more

Samuel Firestone did my taxes today. I was hesitant to get my taxes done because everyone was complaining about how they weren't getting as much money back or they ended up owing. He was quick, clear and concise. He also gave me some useful advice. I am grateful for the service and the fact that I got some money back. I would definitely recommend H&R Block, especially Samuel. read more

We made an appt for 7pm. Showed up at 7:04 and he had left for the day... we even got a babysitter! We got a little lost and that's why we were 4 minutes late! No call or anything to ask us if we were coming he just left. Go elsewhere!!! Bad business. read more

Worked with the office manager, Han Jo. I felt scammed after my transaction as the only thing he did for me was add two values in to an LLC form that I already had. This was "the price for professional preparation." He initially told me 30min (at a $200/hr rate). Then he tried to bait and switch me with the h&r block standard pricing. Then he ended up charging for the full hour (We had only been working for 30min). I asked him where the extra time was going and he assured me we'd need it (we didn't). Before starting, I was under the impression he would e-file everything, I could pay while in office, and I'd leave with piece of mind that my taxes were squared away. I was wrong. I was sent home with the same amount of work to do if I had done it myself. I understand that he did spend time looking through paperwork and online documents for codes (which I had to help point out). I get that a CPA costs money. However, I feel that for the price I'm paying, I need a sense of urgency. He definitely had a sense of urgency for my card when it was time to pay the bill after I gave him a look of disapproval. I feel scammed. I felt like he was clicking around windows to fill time. I still don't know if he actually filed my taxes with California. Im surprised this place is even open. read more

I was just in the Agoura Hills, CA office and was verbally assaulted and physically threatened by an employee. His name is Samuel. When I walked in he asked how he could help. I told him I had a 8:45 appointment. He replied, "No, you don't." I told him I made an appointment on line. He said, "No, you didn't." Stunned, I again assured him that I did. When he saw my appointment on his computer he told me that I had an appointment to drop off documents. I said that's correct, "I do have an appointment, then." Then he started getting angry. I asked him if he wanted my business, and that I couldn't believe he was treating a customer this way. He then got up out of his seat, told me to leave and came toward me. I thought he was going to hit me. He angrily told me to leave again, and that he was going to call the police. I was actually in fear that he was going to attack me. Unbelievable, H and R Block. I did my taxes at this same office last year with another agent and the service was good. But after this incident, not only will I never use H and R again, I will actively tell everyone I know, online and off, about this crazy, deranged employee who treated me in such a manner. read more

Once again Samual Firestone is an A+ accountant. Thank you for all your expert advice to save me money and also for finding errors on escrow forms. Samual Firestone is honest, thorough and the best. I highly recommend him. read more

H & R Block's guarantees are worthless. The following is true: I've used H&R Block for 10 years. Started with in-office, professional preparation for fairly complex individual taxes. Fee was usually around $500 - $600, Then my return became simpler with one source of earned income (W2) and Schedule A for itemized deductions and used online Professional Preparation, it cost about $240+. Then it got even simpler, so last year I used Online Premium with Professional Review for $189. H&R Block's system failed to roll forward a capital loss of which $3,000 can be used as a deduction for Ordinary Income on Page 1 of 1040. The system provided a guarantee of lowest taxes possible, plus fixing any of their errors for free. Not so. They don't have any system in place for that kind of correction. They may have a system for fixing underpayments noticed by the IRS in a letter, but not for fixing a mistake in your favor that they caused. I finally got through to a person via online Chat who gave me a case number and phone number and promised I'd hear back within 5 business days. I didn't, and the phone option had no ability to place me with an agent, no ability to look up the case number. I called my former Tax Preparer and was told she could only fix their error for a fee of $149. She understood my situation, but online preparation errors was a different department and she's accountable for her time. read more

Lanila, has been doing our taxes for years. She is fast, accurate and very knowledgeable.

We had our taxes done by Mike Anderson today he was on time and couldn't be more kind and understanding to all of our needs he's been at tax man for over 10 years we have been following him and making sure he always prepares our taxes and I highly recommend him for all your taxes Sincerely Mike and Nicole read more

DO NOT USE THIS COMPANY IF YOU ARE REFERRED TO SAM FIRESTONE. I came into the H& R Block company with my son to fill out a simple IRS form that I had pretty much completed on line to try to help him file his taxes. We wanted to make sure it was filled out correctly and asked Sam to look it over. He sa1d that I did a pretty good job in completing the forms but said he unfortunately had to charge us the price of doing the return from scratch and quoted us a ridiculous price of $385.00. My son needed the return filed so agreed to pay it. At the end of the session while he asked for bank statements that he didn't need said that because of blah blah blah the price went up to over $500.00. FOR A SIMPLE FORM and all the info was provided for him ahead of time ON the proper forms. Very poor business practice and taking advantage of people affected by Covid 19. He was incoherent, mumbled and had the personality of a wet noodle. A total waste of time! read more

Samuel firestone, EA was amazing!! I've been coming to him the past couple years now and he's been such an amazing help. One year I had a very complicated return and he was very patient with me and only being 23 I was quite confused and he made it as easy as possible for me to understand!! I intend to keep returning with him! He's very experienced and very nice!! Had to give him a shoutout!! Thank you Samuel Firestone read more

Mike Anderson is the best. He is always professional and knowledgeable. I have had him prepare our taxes for years. On a scale of one to five I give him a high five. Gary A. read more

Don't let few reviews steer you away from this office, and from Luba. Be sure to see Luba Milgram, Enrolled Agent. She is the BEST Tax Agent I've worked with (and I've worked with many). She's well informed, thorough, and patient. I've worked with Luba for years. Tip: be sure to bring your previous years vehicle registration renewal receipt. I forget every year and Luba is always patient while I look this info up! ASK FOR LUBA! She's fantastic. read more

The really bad experience we had here is based on the outrageous price you will pay. Had a straightforward 1040 with a W2 and ended up paying over $400 for the preparation. Save time & money and do it yourself with a program at home. We feel like we were scammed since the average cost to do a 1040 is $250! read more

Sam Firestone is my tax preparer at this H&R Block and has been for the last several years. Sam is excellent, fast, and efficient. Going to Sam has made doing my taxes painless. I will be back again next year. Thank you Sam! read more

Our accountant started giving us questionable advice which was upsetting because we do not like to change accountants. Fortunately, I ended up calling H & R Block and Hanwook Jo there who referred us to Samuel Firestone, who was a Godsend. Although we did not have that long before our complicated tax return was due, Sam met with us expeditiously and received all necessary information. We were very pleased because we could see that he was very knowledgeable and we felt we were in good hands, which was a huge relief. After that, Sam made sure that the information he had was correct. Then he completed our tax returns; filed them well in time; and we feel that he did a fine job for us; and we received the refund we were expecting. So happy with Sam! read more

Samuel Firestone went above and beyond. He spent extra time helping me with my taxes, was very kind and considerate and professional. I would recommend Samuel to anyone I know and look forward to doing business in the future. Thanks! read more

I was hesitant given the low rating, but met with Sam and he was fantastic. He knew exactly what he was doing, he was fast, efficient, and did a great job looking for deductions and reminding me of options. My return had multiple states, and he did a great job on that, even tackling some unique city tax things in Ohio that resulted in a big difference in my favor. Don't listen to the old reviews - Sam was great! read more

Recently moved to California, had a rather complicated tax return. Samuel was great, he made short work of filing my California taxes as well as my Ohio taxes. Could not of been happier with the service I received. read more

Glenn Edejer, is the best man for all your tax preparation needs!!! He is a trustworthy and honest man! I have been doing my taxes for over 6 yrs with Glenn Edejer. I first met him when he was working in the Encino office and now I will follow him to which ever office location he goes. Glenn is a personable tax consultant that always takes his time to ensure all my questions are fully answered to my best understanding. When I first met Glenn he helped me with my 1099 tax filing and he ensured that all documents were in order. Glenn also assisted me on how I can better prepare my taxes for my business in the future. (Who does that? Nothing ensures that I would return) With Glenn I felt heard, understood and treated like a human being and not just another number during tax season. Glenn makes the arduous job of tax preparation simple and accurate. He is worth every penny and more!! If you go to Glenn you will NOT regret it. read more