Our appointment was for 1pm and we were still waiting at 1:45pm. A waste of our time. We walked out.

I have been going to H&R Block for over 30 years, my tax advisor was Alex Rabini. He was excellent, I never had an issues. I always felt taken care of, and I was confident that my taxes were prepared correctly. I had a scheduled appointment with Natividad yesterday, as Alex is no long with H&R Block. I asked for a seasoned and very experienced tax advisor. Unfortunately, I had the worst experience of my like. My taxes take no more than 30 minutes to complete. I sat there with Natividad for over two hours and she could not complete a very basic tax return. About 30 minutes into the appointment I could visibly see her struggling, kept asking me the same info 20 times. I asked if there was an office manager to help, she said no. At the two hour mark, I could not bare any more as we were making no progress. I left and will be making a formal complaint with their corporate office. read more

Tax preparer waited till 4/15 before beginning my taxes. Had my info since 4/2. No meetings, just a text on 4/15 saying "sorry." Indeed you are. I can't imagine a worse experience. The service was so bad that I filed for an extension as I had no confidence that my taxes would be prepared on time or at all. Their service is absolutely worthless. Zero is too high a rating. Avoid this place at all costs. You are better off having your pet do your taxes. read more

The only good place about this spot is Lisa Guthrie. Unfortunately the business service is completely terrible. There is no customer service and the worst of it is this Lisa Pratt. I had an appointment at 6pm weeks ago. All I had to do was drop off my tax forms maybe ask some questions and leave. However, Lisa G was supposed to be finishing up with her client. She ended up giving that person my whole appointment time and it actually lasted AN HOUR LONG! Not once did anyone come to me and ask if I was ok or to simply comeback. That Lisa Pratt didn't interrupt Lisa G for me while I was patiently waiting! Current to today, I go in to sign my forms. Because I had tons of questions, LISA PRATT DECIDED IT WAS OK TO INTERRUPT AND SAY THERE ARE OTHER PEOPLE WAITING. Like excuse me! Extremely rude and will never comeback here and will let others know to not come here either. Shame on Lisa Pratt. Do better! Worst place! read more

Horrible customer service, and poor service. The only "perk" is its convenient location. But take the time to go somewhere else. read more

In a world where terrible customer service is the norm, it's so refreshing to have an experience this positive. I've used this location for several years and have never had anything but a great experience. This year, I made an appointment online for 11am on a Friday. I show up about 10mins early and Delois greats me with a smile, she already has last years return up and is ready to go. She is friendly and professional but best of all she is competent. She knows what she is doing and she does it fast. In about 20mins my return is complete. I'm more than willing to pay for a service when I get good help and it's done quickly. They make the appointment and tax prep process seamless, I'll keep coming back. read more

Lisa Guthrie was nice face to face but as soon as I left after her semi finishing my taxes becoming completely unavailable! She told me she would finish them and call me back (my appointment was in early March!) Had to call over a dozen times for her to complete them and then told me to come in to sign. After about a month after she started them, I went in to pay and sign, come to find out she didn't finalize them STILL! Had to go in and have someone actually finish them and they had no clue what they were doing! AVOID!! read more

Worst tax prep imaginable--and this is supposed to be a "premier" office. Don't waste your hard-earned money on these morons. They likely won't get you as much of a return as you'd like and they definitely won't be able to answer any questions you have about what they're doing. On top of that, the attitudes of the individuals working there is downright unprofessional. read more

You might be able to save a few dollars by doing your taxes yourself or going to another company, but that could be penny wise and pound foolish. I have been going to HR Block for many years. They always do a great job. Ask for Alex when you go to this location. He is pretty fast, but he does not overlook anything. He's the best tax professional I have ever worked with. Thank you Alex! read more

I would give zero stars if they allowed it. The people (at H&R Block/Kingstowne) did my taxes in 2018 (for the 2017 year). The staff and the preparer were very nice but I have never had such a horrible experience with my taxes in my life. I don't even itemize and should have done them myself but I had just had major surgery and wasn't feeling well so wanted someone else to do them for me. I always get a refund of about $2,000 and nothing has changed from previous years. I was so shocked when they said I owed about $3,500 on my Federal taxes. But it was close to the 15th so I sent in the $3,500. To make a long story short, the preparer did not include the money that had already been deducted. This was on my 1099 plain as day. Here it is now in November and I still haven't gotten all my money back. The Feds charged me for being late due to the foul up and for having to deal with the corrected return. I have never been refunded by Block for that though they did refund me for the preparation. I will NEVER use them again. This is not my first calamity with Block. I used them for many years in the past and was very pleased but there seem to be incompetent people working for them now. I had to get the office in Springfield to straighten things out and they also messed up. Too long a story to go into everything that went wrong. But, like I said, I'm still about $500 in the hole. I wouldn't recommend Springfield (Rolling Road) either. read more

Antonio Butler was fantastic. He completed my husband and my taxes efficiently and effectively. He even spotted an error from last year's return and filed an amendment on our behalf. We will continue to use him and I would recommend him to anyone! read more

The ABSOLUTE worse tax preparers. Stay away ! Find a real, qualified and competent tax preparer instead of using this place. I have had the worst experience imaginable resulting in the dreaded IRS coming after me EVERY year since 2009-when I first started using H&R Block. That is how many times H&R Block messed up my fairly simple tax returns! In the end, H& R Block barely took any responsibility for all the tax prep errors their tax preparer made, and I ended up spending countless hours on the phone with the IRS trying to sort things out. I even had H&R Block's Peace of Mind guarantee but that is a big farce! They refused to refund my tax preparer fees even though it was their tax preparer who made several errors resulting in the IRS sending me several notices about my tax return. In the end, H&R Block didn't even refund me all the penalty and interest fees owed! The office manager was of little help. The amount of time I wasted with H&R Block corporate office as well as the IRS explaining my situation was frustrating especially under the Peace of Mind guarantee one is led to believe that H&R block takes care of everything. Don't be fooled! I strongly discourage anyone from ever using them. The WORST experience ever! Just awful. I wish I could give NEGATIVE stars because this office is not even worth 1 star. read more